7 places to look for tomorrow's great leaders

Emotion has a place in decision-making | 7 places to look for tomorrow's great leaders | Why customer-based business models are succeeding Created for {EMAIL} | [Web Version]( September 22, 2020 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [SHARE](  [] Leading Edge [] [Emotion has a place in decision-making]( Emotions are a natural part of your life, so try to rely on empathy and respect in decision-making rather than anger, fear or panic, writes Kate Nasser. "As you develop your skill of balancing emotion and critical thinking, you will be the model for your employees to do the same," she writes. Full Story: [Kate Nasser]( (9/20) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [7 places to look for tomorrow's great leaders]( 7 places to look for tomorrow's great leaders (Pixabay) Every organization has people who should be leaders but are overlooked because they are quiet, lack their manager's support or have a background that is deemed not right for promotion, writes Joel Garfinkle. He outlines seven types of employees that could be ready for a promotion, including those involved in failed projects that weren't their fault. Full Story: [SmartBrief/Leadership]( (9/21) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Webinar: Winter is Coming, Prepare Yourselves!! With cold & flu season merging into the pandemic, how can you ensure every location is set for success? Collected from Fortune 500 leaders WorkJam presents a best practice guide of easy to implement ideas, some deployable in 4 days. [Watch the on-demand webinar now!]( ADVERTISEMENT: [] Strategic Management [] [Why customer-based business models are succeeding]( Companies such as Amazon and Google have focused on customers and created alternatives to vertical hierarchy, or what Steve Denning calls "21st century management" in this detailed analysis. "It is seeing the organization not as a machine, and more like a garden, an interactive ecology in which things were happening like a garden," he writes. Full Story: [Forbes]( (9/20) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [How companies create their own "citizen-saboteurs"]( Many organizations harm their productivity by unwittingly following an old World War II guide to sabotaging enemy organizations, with modern equivalents including lax cybersecurity and bloated bureaucratic processes, says Harvard Business School professor Stefan Thomke. "The way things are handled in some organizations, the way decisions are made, and the way people communicate are often at the root of the real problem," he says. Full Story: [Harvard Business School Working Knowledge]( (9/21) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Smarter Communication [] [Enhance virtual presentations with a simple background]( Use virtual backgrounds on Zoom and other video-based software that are simple and blend with your attire, writes Mimi Johnson. "Take some time to do a test run of your background before starting your call to have a good idea of what you will be working with," she writes. Full Story: [The Ethos3 Blog]( (9/17) [LinkedIn]( [Twitter]( [Facebook]( [Email]( The Future of the Employee Experience [Get the most up-to-date version of the Employee Experience Model]( with the latest research from the Brandon Hall Group and O.C. Tanner. Together they show the steady evolution of the employee experience and outline where your organization's focus should be to see success in the coming years. ADVERTISEMENT: SmartBrief Originals Sponsored content brought to you by SmartBrief - [How to manage anxiety in 4 simple ways]( [LinkedIn]( [Twitter]( [Facebook]( - [Special education and online learning: What you need to know]( [LinkedIn]( [Twitter]( [Facebook]( - [COVID-19 changed consumer behavior and marketing strategy]( [LinkedIn]( [Twitter]( [Facebook]( - [Grocers, CPG producers take on a new era of safety concerns]( [LinkedIn]( [Twitter]( [Facebook]( - [How to run an effective virtual meeting: Stop blaming Zoom!]( [LinkedIn]( [Twitter]( [Facebook]( [] Innovation & Creativity A weekly spotlight on making the next big thing happen [] [Boeing continues to wrangle with its 737 Max problem]( Boeing continues to wrangle with its 737 Max problem Boeing 737 Max (David Ryder/Getty Images) The Boeing 737 Max flight crashes resulted from a company eschewing its engineering culture, misleading pilots about the software in the plane and "a classic case of regulatory capture" at the Federal Aviation Administration, argues John Cassidy at The New Yorker, citing a recently released [congressional report](. The choice by Boeing to tweak its 737 rather than redesign from scratch continues to resonate, as Boeing must correct flaws without changing the pilot interface so much that additional training is required or new problems are introduced. Full Story: [Josh Bersin blog]( (9/17), [The New Yorker (tiered subscription model)]( (9/17), [The Seattle Times (tiered subscription model)]( (9/16) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] SmartPulse [] When you're angry with a team member, how do you approach it? I cool off and don't show any emotion when I speak with them. 45.06% I wait a bit to talk to them but show them some of my anger. 50.99% I pause first but let them see a lot of my anger. 2.64% I unload my anger toward them immediately so they can see it. 1.31% [] Pause and compose. The vast majority of you (96%) pause for some period of time before confronting a colleague who has made you mad. Cooler heads can have more rational discussions. The groups seem evenly split, though, on whether to show some of the anger when the conversation does happen. The pro of showing that anger is the person really gets a sense for how much they've upset you, but the con is it could inflame the situation. Conversely, not showing your anger and simply expressing concerns could cause them to misread how much their actions upset you, which might lead to repeat behavior. In any case, deliberately choose which approach you'll take (whether or not to show some anger) and have a deliberate reason for doing so. Also, have a contingent strategy if your choice goes wrong. If you're showing anger and it makes things worse, hit pause and cool off. If they seem to be ignoring your concern, perhaps let some of the anger show. -- Mike Figliuolo is managing director of [thoughtLEADERS](, which includes [TITAN]( -- the firm's e-learning platform. Previously, he worked at McKinsey & Co., Capital One and Scotts Miracle-Gro. He is a West Point graduate and author of three leadership books: ["One Piece of Paper,"]( ["Lead Inside the Box"]( and ["The Elegant Pitch."]( [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] POLL QUESTION: How much of a difference do you see between the roles of being a manager and being a director? [Vote]( [There's a world of difference. They're completely separate types of roles.]( [Vote]( [There's some difference between them, but not a lot.]( [Vote]( [Pretty much no difference -- a director is a glorified manager.]( [] In Their Own Words [] [How love and learning can improve your leadership]( Being a leader means "you're taking on the responsibility to care and love those that are with you," says CBH Homes Vice President Ronda Conger, who also emphasizes being a lifelong learner. Everything in life is "teaching me how to be stronger and teaching me how to be better -- there's a lesson in it to find," she says. Full Story: [Ryan Estis & Associates]( (9/16) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [One scientist documents modern sidewalk fossils]( Carl Mehling of the American Museum of Natural History in New York City has been taking photographs of paw prints, bird tracks and leaves left behind in the city's concrete over the past few decades. "[U]rban sidewalks can hold modern trace fossils -- proof of a creature that happened to pass by at precisely the right moment," writes Jessica Leigh Hester. Full Story: [Atlas Obscura]( (9/18) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Sharing SmartBrief on Leadership with your network keeps the quality of content high and these newsletters free. SmartBrief will donate $10 per new reader to organizations fighting for climate reform, women's rights, global health initiatives and more. [SHARE]( Or copy and share your personalized link: smartbrief.com/leadership/?referrerId=japnABMSAp [] [] Dare to be irrational! - keep free from formulas, open to any fresh impulse, fluid. Edward Weston, photographer [LinkedIn]( [Twitter]( [Facebook]( [Email](   SmartBrief publishes more than 200 free industry newsletters - [Browse our portfolio]( [Sign Up]( | [Update Profile]( | [Advertise with SmartBrief]( [Unsubscribe]( | [Privacy policy]( CONTACT US: [FEEDBACK](mailto:leadership@smartbrief.com) | [ADVERTISE](mailto:lengel@smartbrief.com) SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004