The pandemic is a case study in risk communication

Persistent problems require persistent problem-solvers | Delegate today to prepare for your next role | Zoom doesn't have a moat, but does it matter? Created for {EMAIL} | [Web Version]( September 16, 2020 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [SHARE](  [] Leading Edge [] [Persistent problems require persistent problem-solvers]( Find quick solutions to persistent problems by encouraging risk, being open-minded and keeping your resolve, writes Dan Rockwell. "If you want your team to solve problems quickly, make failure an option," he writes. Full Story: [Leadership Freak]( (9/15) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Delegate today to prepare for your next role]( Delegation is a good way for managers to prepare for the next role, where they'll need to do less of the work and let their teams solve problems, writes Liz Kislik. "The strengths that make you terrific at hands-on delivery don't always serve you perfectly once you're responsible for juggling multiple teams, issues, and priorities," she writes. Full Story: [Liz Kislik Associates]( (9/15) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Strategic Management [] [Zoom doesn't have a moat, but does it matter?]( Zoom doesn't have a moat, but does it matter? (Kena Betancur/Getty Images) The coronavirus pandemic helped Zoom increase second-quarter revenue and its stock price by more than 300% each while becoming the most known brand in videoconferencing, but like many companies, Zoom remains vulnerable to competitors duplicating its features or diluting its advantages. One possible path, Packy McCormick argues, is for Zoom to use its stock to raise cash and create a competitive moat through M&A. Full Story: [Substack/Not Boring]( (9/14) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Smarter Communication [] [The pandemic is a case study in risk communication]( The pandemic has taught leaders that they must clearly communicate what's going on and what people should do -- but without causing confusion or undue alarm. "How each and every person will respond depends on many things: their generation, upbringing, current financial status, how emotional they are," says Horst Simon, founder of risk-specialist network Risk Culture Building Advisory Services. Full Story: [Strategy+Business online (free registration)]( (9/15) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Physical distance isn't the only challenge of remote work]( Remote work is dragging on long enough for many employees that they need help maximizing virtual connections rather than pining for the office, writes Lolly Daskal. Leaders should remember that "remote teams face operational distance, where different teams have different sizes, skill sets, and attitudes, and connection distance, where trust, empathy and listening are more important -- and more challenging -- than ever," she writes. Full Story: [Lolly Daskal]( (9/15) [LinkedIn]( [Twitter]( [Facebook]( [Email]( SmartBrief Originals Sponsored content brought to you by SmartBrief - [How to run an effective virtual meeting: Stop blaming Zoom!]( [LinkedIn]( [Twitter]( [Facebook]( - [Special education and online learning: What you need to know]( [LinkedIn]( [Twitter]( [Facebook]( - [4 keys to make online learning work]( [LinkedIn]( [Twitter]( [Facebook]( - [COVID-19 changed consumer behavior and marketing strategy]( [LinkedIn]( [Twitter]( [Facebook]( - [6 ways human resources can increase workplace diversity]( [LinkedIn]( [Twitter]( [Facebook]( [] Customers First A weekly look at serving customers better [] [Why gamers influence how Sony prices the next PlayStation]( Sony understands that gamers are a tight-knit and price-sensitive community with multiple options, all of which affects how the upcoming PlayStation 5 is priced, writes Jeff Grubb. He walks through how Sony might determine its costs, why it might sell hardware at a loss and make up the difference later, and why the first number in the price matters more than what comes after it. Full Story: [VentureBeat]( (9/15) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] In Their Own Words [] [Ex-Honeywell CEO: Leaders must be above the fray]( CEOs must always be thinking about the long term, even during a crisis that threatens to devour all of their attention, says former Honeywell CEO David Cote. "In the middle of the recession, be thinking about recovery and reevaluating your business model," he says. Full Story: [Chief Executive online]( (9/15) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [Artist transforms lighthouse into a canvas]( A lighthouse in Spain has been turned into a collage of colors and images by artist Okuda San Miguel. This article offers a few pictures of the final product. Full Story: [Time Out]( (9/7) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Sharing SmartBrief on Leadership with your network keeps the quality of content high and these newsletters free. SmartBrief will donate $10 per new reader to organizations fighting for climate reform, women's rights, global health initiatives and more. [SHARE]( Or copy and share your personalized link: smartbrief.com/leadership/?referrerId=japnABMSAp [] [] Know that you can start late, look different, be uncertain and still succeed. Misty Copeland, ballet dancer [LinkedIn]( [Twitter]( [Facebook]( [Email](   SmartBrief publishes more than 200 free industry newsletters - [Browse our portfolio]( [Sign Up]( | [Update Profile]( | [Advertise with SmartBrief]( [Unsubscribe]( | [Privacy policy]( CONTACT US: [FEEDBACK](mailto:leadership@smartbrief.com) | [ADVERTISE](mailto:lengel@smartbrief.com) SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004