Apologies are just step No. 1

Get back to these 3 basic C's of leadership | Edmonds video for SmartBrief -- 8-26-20 | Radio Flyer shows a great culture happens by design Created for {EMAIL} | [Web Version]( August 26, 2020 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [SHARE]( ADVERTISEMENT Leading Edge [] [Get back to these 3 basic C's of leadership]( Businesses can survive this pandemic when their leaders are confident and clear and emphasize personal connection, writes Ken Goldstein. "While I don't think everyone who has been working from home will go back to commuting, I do wonder when I hear some people express they have lost little in not being together," he writes. Full Story: [CorporateIntel]( (8/24) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Want to Save $1,775 Per Employee Per Year? Small businesses that work with a Professional Employer Organization (PEO) can benefit from 20% less employee turnover, 63% lower health benefits costs, and significantly fewer concerns related to hiring, retaining, and motivating employees. [Check out how to outsource HR admin today](. ADVERTISEMENT: [] Video Insights on Leadership [] [] [Radio Flyer shows a great culture happens by design]( Manufacturer Radio Flyer enjoys top-flight employee reviews because of the "consistent, respectful treatment" employees receive from managers, says S. Chris Edmonds in this blog post and [video](. Such a culture is deliberate, Edmonds says, starting with known company values that are lived out by senior leadership. Full Story: [SmartBrief/Leadership]( (8/25) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Strategic Management [] [Wayfair's challenge: Build on its pandemic success]( Pandemic-related lockdowns helped Wayfair post its first profit as a publicly traded company while adding millions of new customers, and the challenge now is trying to prove that wasn't a one-time event. Continued high unemployment could dampen spending, while a crowded marketplace of online sellers means Wayfair will have to continue proving its value. Full Story: [Medium (tiered subscription model)/Marker]( (8/25) [LinkedIn]( [Twitter]( [Facebook]( [Email]( SmartBrief Originals Sponsored content brought to you by SmartBrief - [Report: Digital marketing agencies during COVID-19]( [LinkedIn]( [Twitter]( [Facebook]( - [How to place more women in leadership positions]( [LinkedIn]( [Twitter]( [Facebook]( - [Why the path to student success is different for Gen Z]( [LinkedIn]( [Twitter]( [Facebook]( - [How to run an effective virtual meeting: Stop blaming Zoom!]( [LinkedIn]( [Twitter]( [Facebook]( - [Creating an experience at food retail is rapidly evolving]( [LinkedIn]( [Twitter]( [Facebook]( [] Smarter Communication [] [Apologies are just step No. 1]( Apologies need to be sincere, unconditional and followed up by actions that rebuild trust, writes Barbara Brooks Kimmel, founder of Trust Across America-Trust Around the World. Trust is grown or squandered over time, and trustworthy people or groups "will be more easily forgiven for what may be viewed as a genuine or unavoidable mistake instead of an ethical lapse," she writes. Full Story: [Trust Across America]( (8/25) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Customers First A weekly look at serving customers better [] [How to create meaningful virtual customer interactions]( Many sales operations have shifted from in-person to remote, but customers still want their needs and challenges heard, writes Scott Eblin, so develop clear strategies to meet them. Look to "create opportunities for transformational conversations and not just transactional ones," he writes. Full Story: [Eblin Group]( (8/25) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] SmartPulse [] What's the best part of being in a leadership role? Helping my team members develop, grow and succeed 51.41% Having control over the way things run 3.99% Being able to set direction, take risks and make things happen 34.00% Being visible and valued in the organization 5.80% Overcoming the challenges leaders face every day 3.15% Something else 1.65% [] Making stuff happen and developing others. The two clear winners in this poll are how much you enjoy making things happen and developing your team members. Both are great rewards for any leader. The interesting thing is they're both outward-facing in that the impact is about the environment around you versus the impact of the role on you. While I recognize these polls are simple and these are complex topics, there are clear patterns. If you happen to be inward-facing in your leadership, I encourage you to take a moment to look at the broader impact you're having. The things you're getting done and your impact on helping people grow may be much larger than you expect. You will likely also find the rewards of that impact far exceed the inward-facing rewards of how your role makes you feel. -- Mike Figliuolo is managing director of [thoughtLEADERS](, which includes [TITAN]( -- the firm's e-learning platform. Previously, he worked at McKinsey & Co., Capital One and Scotts Miracle-Gro. He is a West Point graduate and author of three leadership books: ["One Piece of Paper,"]( ["Lead Inside the Box"]( and ["The Elegant Pitch."]( [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] POLL QUESTION: When you put a team member in a stretch/developmental role, how much of that role should they know how to do before you give it to them? [Vote]( [90% or more]( [Vote]( [70%-90%]( [Vote]( [50%-70%]( [Vote]( [30%-50%]( [Vote]( [0%-30%]( [] In Their Own Words [] [Yelp CEO: Get the government to fight antitrust for you]( Yelp CEO Jeremy Stoppelman says his company's long-running regulatory battle against Google should inform companies to persuade the government to take action rather than bearing a lawsuit themselves. Stoppelman discusses possible regulatory solutions, and he credits former Google CEO Eric Schmidt for his "super genius on this topic" in avoiding federal scrutiny. Full Story: [The Verge]( (8/25) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [Friends share their favorite Willie Nelson stories]( Black country music singer Charley Pride says Willie Nelson publicly helped ward off public resentment of him during the 1960s, just one of many stories shared by fellow musicians and others. Among the tales: Waylon Jennings' widow Jessi Colter, who says Nelson sent her husband his pigtails to celebrate Jennings' sobriety in 1984. Full Story: [Texas Monthly (tiered subscription model)]( (8/18) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Sharing SmartBrief on Leadership with your network keeps the quality of content high and these newsletters free. SmartBrief will donate $10 per new reader to organizations fighting for climate reform, women's rights, global health initiatives and more. [SHARE]( Or copy and share your personalized link: smartbrief.com/leadership/?referrerId=japnABMSAp [] [] There's too much blank sky where a tree once stood. Jesmyn Ward, writer, professor [LinkedIn]( [Twitter]( [Facebook]( [Email](   SmartBrief publishes more than 200 free industry newsletters - [Browse our portfolio]( [Sign Up]( | [Update Profile]( | [Advertise with SmartBrief]( [Unsubscribe]( | [Privacy policy]( CONTACT US: [FEEDBACK](mailto:leadership@smartbrief.com) | [ADVERTISE](mailto:lengel@smartbrief.com) SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004