6 ways to make meetings and email more effective

3 questions CEOs must answer to avoid "breaking things" | Use these 2 surveys to measure leader effectiveness | Use these 2 surveys to measure leader effectiveness Created for {EMAIL} | [Web Version]( June 24, 2020 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [SHARE](  [] Leading Edge [] [3 questions CEOs must answer to avoid "breaking things"]( The CEO's role changes over time, especially at fast-growing companies, but CEOs are always expected to speak for the organization and address problems, writes Ed Batista. "[I]n addition to the work that they're uniquely qualified to do, and the work that they're obligated to do, a CEO should consider what work they are free to do, what tasks might lift their spirits and make the job more intrinsically rewarding," he writes. Full Story: [Ed Batista Executive Coaching]( (6/22) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Digital Payments: A Roadmap for the Future Join experts from Rapyd, Santander InnoVentures and Accenture for a webinar on June 30th as they discuss trends and technologies driving digital payment during and following the pandemic. Learn which factors to consider when upgrading or instituting online payment options, as well as opportunities to navigate recovery and expand both customer loyalty and revenue streams. [Register now]( ADVERTISEMENT: [] Video Insights on Leadership [] [] [Use these 2 surveys to measure leader effectiveness]( Effective employee surveys focus on assessing individual leaders' alignment with values and the leadership team's overall performance, says S. Chris Edmonds in this blog post and [video](. "What's key is that the leadership team needs to learn from these surveys, publish insights to all staff and implement changes over time that will close gaps and sustain good for everyone in your organization," he says. Full Story: [SmartBrief/Leadership]( (6/23) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Strategic Management [] [Unclear priorities, poor leaders will hurt strategy]( Even good strategies will fail when employees are unclear on the goals, feel overwhelmed and have leaders who can't rally them to succeed, writes TruePoint Partners co-founder Michael Beer. "Often, the underlying problem is not this or that strategy, but rather the process by which the strategy was formed -- or the lack of any such process," writes Beer. Full Story: [Harvard Business Review online (tiered subscription model)]( (6/22) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Featured Content Sponsored content from 1440 Media without all the B.S.]( out 1440 – The fastest way to an impartial point-of-view. The team at 1440 scours over 100+ sources so you don't have to. Culture, science, sports, politics, business and everything in between - in a 5-minute read each morning, 100% free. [Sign up now!]( [] Smarter Communication [] [6 ways to make meetings and email more effective]( 6 ways to make meetings and email more effective (Pixabay) High-performing companies choose direct collaboration over email and only hold meetings with the right people and clear goals, according to a Boston Consulting Group survey. The authors offer six steps to maximizing the use of email and meetings, including weekly chunks of time where no meetings are scheduled. Full Story: [The Boston Consulting Group]( (6/17) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Customers First A weekly look at serving customers better [] [Does your customer service match the competition's?]( Companies cannot excel at meeting customer needs unless they know what competitors are offering and how their services match up, writes Jeff Wolf. "A critical element in retaining today's customer is actual service delivery performance, as well as what organizations do to close gaps between expectations and outcomes," he writes. Full Story: [SmartBrief/Leadership]( (6/23) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] In Their Own Words [] [Sam's Club CEO: Mentoring helped me get here]( [Sam's Club CEO: Mentoring helped me get here]( (Scott Olson/Getty Images) Sam's Club CEO Kathryn McLay discusses how she had to find allies to advance her career, especially when she was the only woman in the room. "I have been fortunate to have several outstanding sponsors/mentors in my career, male and female, and it's important to seek out mentors and then also find opportunities to repay others with the service," she says. Full Story: [Talk Business & Politics (Little Rock, Ark.)]( (6/21) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [Did Alaskan volcano aid Roman Republic's fall?]( Unusual weather conditions possibly caused by a massive volcanic eruption in Alaska may have contributed to the fall of the Roman Republic, according to findings published in Proceedings of the National Academy of Sciences. "The end of the republic happened during these two extreme years of climate," which brought unseasonably cold weather and crop failures, explained lead study author Joseph McConnell. Full Story: [Science (tiered subscription model)]( (6/22) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Editor's Note [] Did you vote in this week's poll? Did you vote in this week's poll? (SmartBrief) On Tuesdays, SmartBrief on Leadership's SmartPulse features poll questions and analysis from ThoughtLeaders managing director [Mike Figliuolo](. Did you vote in this week's poll: How effectively do the leaders in your organization manage change? If not, check out [Tuesday's email]( and look at the [voting so far](. [LinkedIn]( [Twitter]( [Facebook]( [Email]( Sharing SmartBrief on Leadership with your network keeps the quality of content high and these newsletters free. Help Spread the Word [SHARE]( Or copy & share your personalized link: smartbrief.com/leadership/?referrerId=japnABMSAp [] [] What is fundamentally beautiful is compassion, for yourself and those around you. 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