3 keys to managing yourself amid chaos

Zoom CEO learns hard lessons on trust | How Nike used digital to weather coronavirus in China | How ghostwriting requires getting inside the client's head Created for {EMAIL} | [Web Version]( April 7, 2020 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [SHARE](  [] Leading Edge [] [Zoom CEO learns hard lessons on trust]( Zoom is changing its platform to improve user safety and privacy, with CEO Eric Yuan admitting the company "messed up." "But the good news -- if we can learn the hard lessons and become better and stronger and we can win users back, in one or two or three years, it may have been worth it," he says. Full Story: [Forbes]( (4/3), [The Wall Street Journal (tiered subscription model)]( (4/4) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [3 keys to managing yourself amid chaos]( You can't control external events, but you can control your mindset, how you engage with people and how focused you are. "When the chaos of uncertainty hits, leaders have a responsibility to even out the tone by being a voice of reason and not adding to the blame narrative," writes Marlene Chism. Full Story: [SmartBrief/Leadership]( (4/6) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Strategic Management [] [How Nike used digital to weather coronavirus in China]( How Nike used digital to weather coronavirus in China (Asanka Ratnayake/Getty Images) Nike was able to withstand the coronavirus outbreak in China by shifting distribution from storefronts to consumers, relying on its fitness app and related services and gradually reopening stores -- a strategy that could help it in the US and other countries. Nike has prepared itself for a digital future for years, although it's not immune from the revenue effects of the coronavirus. Full Story: [Medium (tiered subscription model)/Marker]( (4/6) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Smarter Communication [] [How ghostwriting requires getting inside the client's head]( Ghostwriter and speechwriter Claire Rudy Foster says being able to mimic people's voice and tone helps them deliver prepared remarks confidently -- and has even created real change through legislation and other actions. One such speech for a Winston Churchill-themed event "worked because I stopped trying to write a speech and started imitating the best version of" the client. Full Story: [Narratively]( (4/6) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Crisis communication also includes what hasn't changed]( Be consistent in the frequency in which internal communications discuss the coronavirus, and don't forget to continue talking about organizational values and ongoing business priorities, writes Rachel Miller. "Review your channels matrix and determine where the gaps are if your people's working patterns or locations have changed," she adds. Full Story: [All Things IC (UK)]( (4/3) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Preventing Burnout During the COVID-19 Crisis 79% of employees are experiencing mild, moderate, or severe burnout. Our research has found 6 essential elements of workplace culture, & when companies don't do these 6 things well, the chance of burnout skyrockets. [Get the research and learn how to avoid burnout during the COVID-19 Crisis](. ADVERTISEMENT: SmartBrief Originals Sponsored content brought to you by SmartBrief - [Mobile banking apps: industry overview + looking forward]( [LinkedIn]( [Twitter]( [Facebook]( - [Remote work and cybersecurity: Coronavirus impact]( [LinkedIn]( [Twitter]( [Facebook]( - [FAQ: human resources and mental health accommodations]( [LinkedIn]( [Twitter]( [Facebook]( - [Health care cybersecurity: new front in coronavirus battle]( [LinkedIn]( [Twitter]( [Facebook]( - [A Glimpse into the Future of Cybersecurity]( [LinkedIn]( [Twitter]( [Facebook]( [] In Their Own Words [] [Astronaut, former hostage share lessons on isolation]( Isolation isn't always a choice, as we hear from people including journalist Charles Glass, who was once held hostage by Hezbollah, and British astronaut Helen Sharman, who spent time on the Mir space station. "It's so important to keep talking about those things openly, and in a calm way, rather than let them build up," Sharman says. Full Story: [1843]( (4/3) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [Funny illustrations often have scientific purposes]( Scientific illustrations are serious business, but sometimes the drawings themselves are lighthearted, such as a depiction of the visual field of walruses that makes it appear they have beams coming from their eyes or the use of a giant space fish to depict the collapse of a star, writes Michelle Starr. Full Story: [ScienceAlert (Australia)]( (4/5) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Sharing SmartBrief on Leadership with your network keeps the quality of content high and these newsletters free. Refer 10 new readers to receive one year of digital access to The New York Times. Experience groundbreaking reporting, commentary, documentaries and more. [SHARE]( Or copy & share your personalized link: smartbrief.com/leadership/?referrerId=japnABMSAp [] [] The energy doesn't end at the hands. I want such intensity that it feels like light is streaming from every finger. Bob Fosse, dancer, choreographer, actor, theater and film director [LinkedIn]( [Twitter]( [Facebook]( [Email](   SmartBrief publishes more than 200 free industry newsletters - [Browse our portfolio]( [Sign Up]( | [Update Profile]( | [Advertise with SmartBrief]( [Unsubscribe]( | [Privacy policy]( CONTACT US: [FEEDBACK](mailto:leadership@smartbrief.com) | [ADVERTISE](mailto:lengel@smartbrief.com) SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004 Â