Make one-on-one meetings about feedback, growth

A quick way to discover if you're measuring up | Pivot to empathy to build trust and motivation | Why zero-based budgeting unlocks long-term growth Created for {EMAIL} | [Web Version]( December 4, 2019 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [FORWARD](  [] Leading Edge [] [A quick way to discover if you're measuring up]( Become the leader you want to be by asking a mentor or trusted friend how you measure up against the people you admire, writes Steve Keating. "You have to decide if the good qualities and characteristics you possess outweigh those shortcomings," he writes. [LeadToday]( (12/2) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Pivot to empathy to build trust and motivation]( Art Petty learned the hard way that leaders need empathy to get the best from their teams. "Individuals want to know the person responsible for them not only understands the situation from their point of view but also cares about their safety and success," he writes. [SmartBrief/Leadership]( (12/3) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Personal vs. corporate cards Many companies ask employees to use personal credit cards to pay for business expenses. But it's inconvenient for employees and can have negative business consequences. [Learn more in "Take the personal out of business travel".]( ADVERTISEMENT [] Strategic Management [] [Why zero-based budgeting unlocks long-term growth]( The idea of "growth-minded" zero-based budgeting makes the process ongoing and looks to assess costs for their strategic value, not just cut costs indiscriminately, according to this Boston Consulting Group analysis. "Because expenditures are classified according to their type, rather than their point of origin, ZBB brings once-hidden costs to the surface," the authors write. [The Boston Consulting Group]( (11/25) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Personal vs. corporate cards Many companies ask employees to use personal credit cards to pay for business expenses. But it's inconvenient for employees and can have negative business consequences. [Learn more in "Take the personal out of business travel".]( ADVERTISEMENT [] Smarter Communication [] [Make one-on-one meetings about feedback, growth]( Improve one-on-one meetings by inviting feedback, praising progress and creating opportunities for team members to explore and learn new skills, writes Tom Skiba of Humu. "By giving your reports more opportunities to be creative with their work, you'll also help them become more productive, innovative, and committed," he writes. [Fast Company online]( (12/3) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Is your information good?]( Don't instantly believe what you read or hear, and look closer at how you're getting information, from whom it comes and the quality of the information itself, writes Frank Sonnenberg. "As a general rule of thumb, Ronald Reagan was right when he said, 'Trust, but verify,' " he writes. [Frank Sonnenberg Online]( (12/3) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Customers First A weekly look at serving customers better [] [Amazon customer reviews could be more useful than focus groups]( Focus groups could be unnecessary for some product categories because online product reviews can successfully survey and surface customer needs, argues a study. An algorithm was used to streamline Amazon product reviews for oral care products. [Kellogg Insight]( (12/2) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] In Their Own Words [] [Anvl CEO: Perks of the job outweigh challenges]( Anvl CEO Robin Fleming enjoys her role, even though she didn't set out to become a founder and says it can sometimes be isolating and less than glamorous. Successful leaders, she says, know their values and are "comfortable and confident in making decisions." [Thrive Global]( (12/3) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [Airline food on the ground? AirAsia says you'll love it]( AirAsia has opened a restaurant in a Kuala Lumpur, Malaysia, mall with meals styled after its onboard food and coffee. The airline says it hopes to have five of its Santan restaurants open by the end of 2020 and begin a franchise operation in the next three to five years. [Skift]( (12/2), [CNN]( (12/3) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [] It is better to look ahead and prepare than to look back and regret. Jackie Joyner-Kersee, track and field athlete, Olympic medal winner [LinkedIn]( [Twitter]( [Facebook]( [Email](   [Sign Up]( [SmartBrief offers 200+ newsletters]( [Advertise]( [Learn more about the SmartBrief audience]( Subscriber Tools: [Manage Subscriptions]( [Update Your Profile]( [Unsubscribe]( [Send Feedback](mailto:leadership@smartbrief.com) [Archive]( [Search]( Contact Us: Advertising - [Laura Engel](mailto:lengel@smartbrief.com) Editor - [James daSilva](mailto:leadership@smartbrief.com) Mailing Address: SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004 © 1999-2019 SmartBrief, Inc.® [Privacy Policy (updated May 25, 2018)]( | [Legal Information]( Â