What nonverbal messages are employees receiving?

Problems are the manager's responsibility | Learning the art of leadership balance | 7 keys to successful organizational transformation Created for {EMAIL} | [Web Version]( November 13, 2019 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [FORWARD](  [] Leading Edge [] [Problems are the manager's responsibility]( Managers, take responsibility for how your actions affect the business and the people around you, writes Dan Rockwell. "The ultimate question is what are YOU going to do about the problems you see?" he writes. [Leadership Freak]( (11/12) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Learning the art of leadership balance]( Results come in two forms, both of which are necessary, writes Jane Perdue: profits and relationships. "Inclusive leaders know the value of balancing opposing goods, rather than labeling one right and the other wrong," she writes. [Lead Change]( (11/12) [LinkedIn]( [Twitter]( [Facebook]( [Email]( 4 Must Haves for the Modern Boardroom How to improve collaboration, governance and decision-making, and achieve an entirely new level of effectiveness in the boardroom. Board governance isn't only what happens during meetings. In a fast-paced and dynamic environment impactful governance requires efficiency and alignment. Are you prepared to handle challenges of the modern boardroom? Find out. [Download the eBook.]( ADVERTISEMENT [] Strategic Management [] [7 keys to successful organizational transformation]( Organizational change cannot succeed without universal buy-in, new thinking and overcoming entrenched bureaucracy and habits, among other key steps, writes Art Petty. "Top leaders must work tirelessly to reduce or eliminate the sources of friction in the environment to enable change," he writes. [Art Petty]( (11/10) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Best practices for maximizing shareholder value]( Companies shouldn't worry about the public debate over corporate purpose, but they can maximize shareholder value by thinking about it in a broad sense -- serving business, social and employee interests -- writes Ken Favaro. Business outcomes remain critical because "if a company's social purpose doesn't serve a profit purpose, its half-life is very short indeed," he argues. [Strategy+Business online (free registration)]( (11/12) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Smarter Communication [] [What nonverbal messages are employees receiving?]( Large offices and exclusive amenities for CEOs communicate a sense of separation, writes First Orion CEO and Chairman Charles Morgan. "In an office environment, everything communicates something, and as a longtime CEO, I have learned -- sometimes the hard way -- that our nonverbal communication often speaks louder than the verbal," he writes. [ThoughtLeaders]( (11/11) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Customers First A weekly look at serving customers better [] [Embrace customer emotions by sending them on a journey]( [Embrace customer emotions by sending them on a journey]( (YouTube/Denise Lee Yohn) Companies should research who their customers are and respond with interactive experiences that "include them on a journey," says Denise Lee Yohn in this blog post and [video](. "[H]umans are emotional beings and we make brand and product decisions based on how they make us feel and the identities they enable us to express and experience," she says. [SmartBrief/Leadership]( (11/12) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] In Their Own Words [] [Synchrony CEO: Leaders have a responsibility to give back]( Synchrony Financial CEO Margaret Keane has been on both sides of bill collection, so she seeks ways to give back to the community by visiting the homeless and creating programs to help them. She also serves as president of Synchrony Foundation and encourages CEOs "to influence the conversation around the table" and use their power to help others. [Forbes]( (11/12) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [Vietnamese mouse deer, feared extinct, is finally spotted]( After 25 years, conservationists in Vietnam have caught sight of the silver-backed chevrotain, or Vietnamese mouse deer -- a rabbit-sized, deer-like creature once thought extinct. The species is the smallest of hoofed mammals, and little has been learned about them since scientists became aware of the animal in 1910. 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