Take advantage of meetings to showcase your abilities

A guide to destroying trust | You can't separate culture from business results | Use the image of a compass to set strategy Created for {EMAIL} | [Web Version]( October 23, 2019 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [FORWARD](  [] Leading Edge [] [A guide to destroying trust]( If you want to sow seeds of distrust about your leadership, put your own needs ahead of your team members, and be unreliable, dishonest and unavailable, writes Randy Conley. "The best way to build trust is to avoid breaking it in the first place, and to do that we have to quit sabotaging ourselves by acting in ways that undermine trust," he writes. [Leading With Trust blog]( (10/20) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [You can't separate culture from business results]( [You can't separate culture from business results]( (YouTube/S. Chris Edmonds) Work culture is important for "results and profits, employee engagement and customer service," says S. Chris Edmonds, who cites a Deloitte analysis and former Google HR executive Laszlo Bock in this blog post and [video](. "Failures of culture -- from Wells Fargo to Volkswagen --- have been the single biggest destroyers of value in the last five years," Bock has written. [SmartBrief/Leadership]( (10/22) [LinkedIn]( [Twitter]( [Facebook]( [Email]( 5 New Culture Insights You Must Know Improve your company culture with these 5 key take-aways from our new 2020 workplace culture study. We surveyed over 20,000 employees and leaders across the globe and summarized the findings in this report. [Download the new culture insights here!]( ADVERTISEMENT [] Strategic Management [] [Use the image of a compass to set strategy]( Use the image of a compass to set strategy (Pixabay) Companies can chart growth by imagining a compass that offers different paths for growth, whether it be new brands, partnerships or platforms, writes Kate Eriksson of PwC Australia. "By stepping in a new direction, through a partnership and perhaps a co-branded effort, you'll see your brand gathering new consumers and fans, which will 'lift' your core brand and company," she writes. [Strategy+Business online (free registration)]( (10/22) [LinkedIn]( [Twitter]( [Facebook]( [Email]( The Future of Leadership Needs a New Kind of Learning Next-generation leaders are taking on a challenging future. To take on these new issues, we need a new way of learning that takes into account what the future holds. [Download our e-book]( to get a practical guide on how to prepare learning for the future of leadership. ADVERTISEMENT [] Smarter Communication [] [Take advantage of meetings to showcase your abilities]( Be bold in meetings by asking questions and offering ideas, but do so concisely and talk about topics you're knowledgeable about, writes Lolly Daskal. "Although it can be daunting, meetings are the first place where issues should be discussed, and you shouldn't hold back," she writes. [Lolly Daskal]( (10/22) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Slides and lecterns can't protect you during a speech]( Schoolchildren in the 1950s were taught to "duck and cover" to protect themselves during an attack, and many public speakers do the same by relying on PowerPoint or the safety of the lectern, writes John Zimmer. Don't let a fear of criticism keeps you from confidently sharing your ideas, he argues. [Manner of Speaking]( (10/18) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Webinar: How To Get Published Online SmartBrief & Influence & Co. will teach you how to get published online. Hosts Brittni Kinney and James DaSilva will share their advice for how to create content that editors want to publish. [October 24th 12:00pm CDT]( ADVERTISEMENT [] Customers First A weekly look at serving customers better [] [Customers want their stuff, but also a good experience]( Customers want their stuff, but also a good experience (Pixabay) An unfriendly experience picking up a prescription highlights how businesses can't forget that customers have needs beyond getting their product, writes Chip Bell. "The truth is, however, while customers may come in for pharmacy items, unless you are the only business of your kind in the area, they come back because of the experience your organization creates," he writes. [ThoughtLeaders]( (10/21) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] In Their Own Words [] [Use a board of advisers to grow your business]( Small-business owners and other leaders can lean on trusted informal advisers -- people they respect and can learn from -- for help with tough decisions and to discover unseen opportunities, writes Ryan Estis. "[E]ven though meeting once a quarter is not a large time commitment, the access alone can be invaluable in shaping your path forward," he writes. [Ryan Estis & Associates]( (10/21) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] SmartBrief At The Event [] [3 ways local leaders can prepare for chaos]( Local government leaders must be prepared to respond to a crisis in today's world of disasters, mass shootings and riots, Team Rubicon CEO and co-founder Jake Wood said at the 2019 International City/County Management Association conference. Municipal officials should develop a culture that can withstand chaos, be ready to put themselves in the center of emergency situations and take action quickly when needed, Wood said. [SmartBrief/Leadership]( (10/22) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [Artist recasts dive bars in miniature]( Artist Michael Long began building dioramas to give life to places he saw in his nightmares but now has turned his skill into creating lifelike miniature renditions of dive bars in Santa Barbara, Calif. Long fashions items such as bar stools, beer cans and signs from wire, wood and other materials to create the "emotional feel" of each bar, he says. [Atlas Obscura]( (10/18) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [] I believe that if you'll just stand up and go, life will open up for you. 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