What does good delegation look like?

What does good delegation look like? | Clear responsibilities make accountability easier | Strategic success starts with alignment and talent Created for {EMAIL} | [Web Version]( September 4, 2019 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [FORWARD](  [] Leading Edge [] [What does good delegation look like?]( Delegation requires being clear about the problem, the information-gathering you expect to occur and the limits of the employee's decision-making power, writes Marlene Chism, who offers a case study in poor delegation. Even though you're taking a step back, check that the employee's research is what you requested, she writes. [SmartBrief/Leadership]( (9/3) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Clear responsibilities make accountability easier]( Accountability begins by defining shared responsibilities and behaviors that are expected of leaders and employees, writes Dan Rockwell. "Approach accountability as a process, not an event at the end of a project," he writes. [Leadership Freak]( (9/3) [LinkedIn]( [Twitter]( [Facebook]( [Email]( How to Manage Effectively Open Enrollment Open enrollment season presents unique challenges for employers and can be a hectic time to effectively manage the annual event. Since open enrollment concerns everyone in the workforce, employers should be familiar with best practices for handling this stressful time of year. [Download XpertHR's Guide Now]( ADVERTISEMENT [] Strategic Management [] [Strategic success starts with alignment and talent]( Organizations can maximize success by aligning their strategy with the core mission and ensuring they have the leadership talent needed to execute, according to Scott Snell and Kenneth Carrig. "Strategic execution means not only delivering on today's priorities, but also building the capacity to invent the future," Aine Doris writes. [Darden Ideas to Action (University of Virginia)]( (8/27) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Smarter Communication [] [Smile and remember names to click with others]( Make the most of introductions with a smile, deep listening and deliberate use of the other person's name so it sticks with you, writes Igor Smirnov. Give the other person a sincere compliment during the conversation to begin building a deeper relationship, he writes. [ThoughtLeaders]( (9/2) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Nervous? Be prepared and listen to your body]( You can't be too prepared for a speech or presentation, especially if you're nervous about delivering it, argues Madeleine Homan Blanchard. Similarly, be deliberate about your breathing to keep calm and centered while presenting. [Blanchard LeaderChat]( (8/31) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Customers First A weekly look at serving customers better [] [Perks alone won't win lasting love from customers]( Companies have more control over customer loyalty than they believe, as customers are swayed by emotions and memories and not just extrinsic motivations such as rewards, argues Colin Shaw. "Customer loyalty is a long game of consistent service, an outstanding product, and an excellent experience," he writes. [LinkedIn]( (8/27) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] In Their Own Words [] [Jaguar executive: Support employees to build their trust]( Anna-Lisa Corrales, general counsel for Jaguar Land Rover North America, discusses how she built her department from a team of one, as well as what she prioritizes in leadership. "If you support the people that you trust, who are hard workers and who appreciate the flexibility and autonomy given to them, they will not let you down," she says. [Profile magazine]( (8/31) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [Conducting business over food is as old as civilization]( Doing business over a meal dates back about 6,000 years to ancient Sumer, while coffee houses emerged in the 1600s and 1700s as a modern precursor to today's use of restaurants as off-hours offices for remote workers. "To be seen having lunch or dinner with a certain person adds value to you and to them," says Megan Elias, director of Boston University's gastronomy program. [National Public Radio]( (8/27) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Editor's Note [] Did you vote in this week's poll? Did you vote in this week's poll? (SmartBrief) On Tuesdays, SmartBrief on Leadership's SmartPulse features poll questions and analysis from ThoughtLeaders managing director [Mike Figliuolo](. Did you vote in this week's poll: How do you handle impatient customers (both internal and external customers)? If not, check out [Tuesday's email]( and look at the [voting so far](. [LinkedIn]( [Twitter]( [Facebook]( [Email]( Press Releases - [1440 Multiversity and UC Berkeley Corporate Education Announce First Team True North Leadership Intensive Workshop]( [Post a Press Release]( [] [] It is easy to lie with statistics. It is hard to tell the truth without it. Andrejs Dunkels, mathematician, teacher, writer [LinkedIn]( [Twitter]( [Facebook]( [Email]( [Sign Up]( [SmartBrief offers 200+ newsletters]( [Advertise]( [Learn more about the SmartBrief audience]( Subscriber Tools: [Manage Subscriptions]( [Update Your Profile]( [Unsubscribe]( [Send Feedback](mailto:leadership@smartbrief.com) [Archive]( [Search]( Contact Us: Jobs Contact - jobhelp@smartbrief.com Advertising - [Laura Engel](mailto:lengel@smartbrief.com) Editor - [James daSilva](mailto:leadership@smartbrief.com) Mailing Address: SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004 © 1999-2019 SmartBrief, Inc.® [Privacy Policy (updated May 25, 2018)]( | [Legal Information]( Â