New leaders need to shut up and listen deeply

Culture Amp CEO: Be inclusive by default, keep working at it | Acknowledge the past before the next change initiative | Take control of post-speech question time Created for {EMAIL} | [Web Version]( August 7, 2019 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [FORWARD](  [] Leading Edge [] [Culture Amp CEO: Be inclusive by default, keep working at it]( Companies should embrace a diverse and inclusive culture as the default, rather than assuming that a "monoculture" is the better cultural and financial fit, says Didier Elzinga, CEO of Culture Amp. Being successful at diversity and inclusion is a matter of "better than where you are now" rather than applying some template or formula for instant success, he says. [SmartBrief/Leadership]( (8/6) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [New leaders need to shut up and listen deeply]( When taking over a team, you can start to earn trust by holding one-on-one meetings that are confidential save for bringing big topics back to the group for solutions, writes Art Petty. "While they may still be making up their minds about the new leader, the opportunity and empowerment to work on the problem areas is the driving force in the short-term," he writes. [Art Petty]( (8/6) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Mergers and Acquisitions This 5-day program is an interdisciplinary program that gives executives the analytical framework necessary to successfully execute mergers, acquisitions, and corporate restructuring in today's highly competitive and dynamic world. This program is held on November 18-22 in downtown Chicago - Gleacher Center. [Learn More ->>]( ADVERTISEMENT [] Strategic Management [] [Acknowledge the past before the next change initiative]( Attempts to change a department or company are usually not the first, with employees feeling skeptical or resistant if they don't know why this effort is any different, writes Ron Carucci. "Until you acknowledge the failures your employees have suffered through, they won't believe that committing to change again will be worth it," he writes. [Harvard Business Review online (tiered subscription model)]( (8/6) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Smarter Communication [] [Take control of post-speech question time]( Listen closely to audience questions and repeat the basics to ensure you've understood them, writes Nick Morgan. This attention to detail can help you engage further with the question by respectfully naming the emotions behind it, he argues. [Public Words]( (8/6) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Customers First A weekly look at serving customers better [] [Survey: Don't forget the power of face-to-face, phone calls]( Customers surveyed by the CMO Council want multiple ways to reach companies, but they especially value the ability to pick up a phone or personally visit. "What this research also shows clearly is that consumers prefer communication channels that provide value, and that the most important elements of value are pragmatic," writes G. David Dodd. [B2B Marketing Directions]( (8/5) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] In Their Own Words [] [Hershey CEO Michele Buck weighs in on purpose-driven work]( Employees want to feel that there is a purpose behind their work, and Hershey fulfills that need for deeper meaning by supporting the Milton Hershey School in Pennsylvania, says CEO Michele Buck. In this interview, Buck also discusses her approach to gathering feedback and Hershey's talent-development efforts. [Association for Talent Development]( (8/2019) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [3D star map details warped shape of Milky Way]( A 3D star map of the Milky Way shows the warped shape of the galaxy, according to findings published in Science. "The warp of the galaxy is so pronounced ... if we would be able to see our galaxy from the side, we would clearly see it," says researcher Dorota Skowron. [National Geographic online]( (8/1) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Editor's Note [] Did you vote in this week's poll? Did you vote in this week's poll? (SmartBrief) On Tuesdays, SmartBrief on Leadership's SmartPulse features poll questions and analysis from ThoughtLeaders managing director [Mike Figliuolo](. Did you vote in this week's poll: When is the last time your work was praised by your boss or someone above them? If not, check out [Tuesday's email]( and look at the [voting so far](. [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [] The wise man doesn't give the right answers, he poses the right questions. Claude Levi-Strauss, social anthropologist [LinkedIn]( [Twitter]( [Facebook]( [Email]( [Sign Up]( [SmartBrief offers 200+ newsletters]( [Advertise]( [Learn more about the SmartBrief audience]( Subscriber Tools: [Manage Subscriptions]( [Update Your Profile]( [Unsubscribe]( [Send Feedback](mailto:leadership@smartbrief.com) [Archive]( [Search]( Contact Us: Jobs Contact - jobhelp@smartbrief.com Advertising - [Laura Engel](mailto:lengel@smartbrief.com) Editor - [James daSilva](mailto:leadership@smartbrief.com) Mailing Address: SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004 © 1999-2019 SmartBrief, Inc.® [Privacy Policy (updated May 25, 2018)]( | [Legal Information]( Â