Visa CEO: There's more to life than work

Embrace "jazz leadership" to encourage exploration and innovation | Confront conflict to create connection | Build resiliency before you need it Created for {EMAIL} | [Web Version]( July 2, 2019 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [FORWARD]( ADVERTISEMENT Leading Edge [] [Embrace "jazz leadership" to encourage exploration and innovation]( Embrace "jazz leadership" to encourage exploration and innovation (Pixabay) The idea of "jazz leadership" starts with a framework and gives participants the freedom to experiment and build off their findings in a collaborative setting, writes Fang Ruan of Boston Consulting Group. "In this dynamic age where uncertainty is a new norm, jazz leadership and its magic components encourage innovation, supported autonomy, shared leadership, improvisation, and clear communication," Ruan writes. [World Economic Forum]( (6/25) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Confront conflict to create connection]( By addressing conflict in the workplace instead of making excuses or redirecting attention, leaders can build connection and trust among team members, writes Marlene Chism. "Teach employees to talk to their co-workers and counterparts instead of running to the boss to complain," she writes. [SmartBrief/Leadership]( (7/1) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Employee Recognition The impact recognition can have on employee motivation and engagement can be significant in how engaged employees feel at work, and a lack of recognition can have a detrimental impact on employee turnover. This guide will provide best practice on building a recognition culture. [Download XpertHR's Guide Now]( ADVERTISEMENT [] Strategic Management [] [Build resiliency before you need it]( Company cultures that focus on building resiliency, a positive mindset and the autonomy to react quickly to negative events are better suited to handle a crisis, writes Rick Hoel, an attorney and board member. "The preliminary effort you are going to put into your preparedness for a crisis, the employee training and focus on issues management now, prior to a crisis, will develop your ability to instinctively successfully manage crises," he writes. [Diligent Insights]( (6/28) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Equip Employees to Protect Data Data security is the job of every employee - not just those in the IT department. Empowering every employee with the knowledge to help avoid phishing, malware and ransomware scams is vital to company, and personal, data protection. [Download this white paper from Brother]( on building a security mindset for every employee. ADVERTISEMENT [] Smarter Communication [] [Tell the story of your business]( Combine data, humor, emotion and storytelling to help audiences connect to your business, writes Gary Genard. "Focus on the conflicts and the struggles that led to success," he writes. [The Genard Method]( (6/30) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Explain your ideas by giving an example]( Whatever your argument, you'll have a better chance of persuading people when you spark the imagination through specific examples, even hypothetical, writes Amy Boone. "Any lesson that is backed with an effective example sinks in and has staying power," she writes. [The Ethos3 Blog]( (6/28) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Innovation & Creativity A weekly spotlight on making the next big thing happen [] [Ideas that are too wild or too talked about will struggle]( Innovative ideas struggle to be heard when they are considered too novel or relate to an area already saturated with discussion, says Wharton management professor Anoop Menon. The research is ongoing, but companies, marketers and policymakers could learn from how to present creative ideas without running afoul of those biases, Menon says. [Knowledge@Wharton]( (6/25) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] SmartPulse [] When budgets get cut, how do you handle investing in your people? We cut some "nice to have" training but really protect the core offerings. 40.40% We cut some training and development but leave critical stuff in place. 26.77% We cut elsewhere because people are truly our most important resource. 17.17% All training and development is the first thing we cut. 15.66% [] Continue investing in people. It’s encouraging to see a strong commitment to training even in the face of economic challenges. Your people always need to grow and develop. You made a commitment to help them do that on the day you hired them. They see it when you take those things away and it enters their decision-making process as to where they want to work the next day. Understand there is a huge cost to pulling back on their development. Their performance will eventually suffer. That will spill over into your business’ performance. That will lead to worse economic performance and more budget cuts. The downward cycle is obvious. Do all you can to protect your investments in your people. Your competitors are. They’re also telling your people to come join them in an organization that continues to invest in development. Investing in people is one of the wisest decisions you can make. -- Mike Figliuolo is managing director of [ThoughtLeaders](. Before launching his own company, he worked at McKinsey & Co., Capital One and Scotts Miracle-Gro. He is a graduate of the U.S. Military Academy at West Point. He's the author of three leadership books: "[One Piece of Paper](," "[Lead Inside the Box](" and "[The Elegant Pitch](." [] What portion of your team's work is done remotely? [Vote]( [Over 90%. My team is all over, and we use calls/virtual tools for almost everything.]( [Vote]( [60-90%. We do a substantial amount of work remotely.]( [Vote]( [40-60%. Around half of what we do is done remotely.]( [Vote]( [20-40%. We don't do a lot remotely. Most work is face to face.]( [Vote]( [Less than 20%. We are almost always working together in person.]( [] In Their Own Words [] [Visa CEO: There's more to life than work]( Visa CEO Al Kelly thinks of himself as more than an executive: He is a practicing Catholic and stepped away from work more than nine years ago after his daughter was diagnosed with cancer. "I think I'm a better CEO, and a better person, if Visa doesn't completely consume my life," he says. [The New York Times (tiered subscription model)]( (7/1) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [Putting on a happy face doesn't equal happiness]( Putting on a happy face doesn't equal happiness (Pixabay) A review of decades of research suggests that making facial expressions doesn't do much to change your emotions. The report contradicts a 1988 study that suggested smiling -- even when fake -- could help people feel happier. [National Public Radio]( (7/1) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [] Stress is like spice -- in the right proportion it enhances the flavor of a dish. Too little produces a bland, dull meal; too much may choke you. Donald Tubesing, pastor, author and speaker [LinkedIn]( [Twitter]( [Facebook]( [Email]( [Sign Up]( [SmartBrief offers 200+ newsletters]( [Advertise]( [Learn more about the SmartBrief audience]( Subscriber Tools: [Manage Subscriptions]( [Update Your Profile]( [Unsubscribe]( [Send Feedback](mailto:leadership@smartbrief.com) [Archive]( [Search]( Contact Us: Jobs Contact - jobhelp@smartbrief.com Advertising - [Laura Engel](mailto:lengel@smartbrief.com) Editor - [James daSilva](mailto:leadership@smartbrief.com) Mailing Address: SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004 © 1999-2019 SmartBrief, Inc.® [Privacy Policy (updated May 25, 2018)]( | [Legal Information]( Â