Wells Fargo's difficulties are rooted in culture

Wells Fargo's difficulties are rooted in culture | How to be positive without being Pollyanna | Samsung killing the Note7 doesn't fix the problem Created for {EMAIL} | [Web Version] October 12, 2016 CONNECT WITH SMARTBRIEF  [LinkedIn] [Facebook] [Twitter] [Google+] [SmartBrief on Leadership] [SmartBrief on Leadership] Innovative Ideas. Ahead of the Curve. [SIGN UP] ⋅ [FORWARD] Leading Edge [Wells Fargo's difficulties are rooted in culture] [Wells Fargo's difficulties are rooted in culture] CEO John Stumpf (Mark Wilson/Getty Images) Wells Fargo executives continue to downplay or deny cultural and structural issues despite the ongoing scandal and investigation, which is a sign of just how deep those problems go, writes Susan Ochs, former senior adviser at the Department of the Treasury. "When subordinates hear the CEO cares about end results, not the details of getting there, they may be even more reluctant to come forward with problems or seek advice on process points along the way," she writes. [Harvard Business Review online (tiered subscription model)] (10/6) [LinkedIn] [Twitter] [Facebook] [Google+] [Email] [How to be positive without being Pollyanna] Demonstrate your leadership by using positive emotional reinforcement to build up your colleagues, Jennifer V. Miller writes. She offers 10 phrases that can help you connect with others without being saccharine or insincere. [SmartBrief/Leadership] (10/11) [LinkedIn] [Twitter] [Facebook] [Google+] [Email] Earn a Certificate in Leadership from UVA—Online. Gain a high-quality education from the University of Virginia, one of the nation's top universities. Designed for working professionals, our certificates are affordable, convenient, and employer-recognized. Courses are taught by leaders in the field who are ready to help you gain the practical skills sought after in today's competitive job market. [Learn More] ADVERTISEMENT Strategic Management [Samsung killing the Note7 doesn't fix the problem] [Samsung killing the Note 7 doesn't fix the problem] Galaxy Note 7 (George Frey/Getty Images) Samsung is discontinuing the troubled Galaxy Note7 smartphone, which will hurt its finances and reputation without solving the underlying problem. "What's worrying is the fact that one of the world's biggest and most-respected technology brands can't work out what the heck is happening to its own devices," Tim Culpan and Leila Abboud write. [Bloomberg] (10/11), [Bloomberg] (10/11), [Bloomberg] (10/6) [LinkedIn] [Twitter] [Facebook] [Google+] [Email] Smarter Communication [A 10-step process for talking yourself up] Nobody likes a braggart, but talking yourself up in a genuine way is a necessary part of career success, Vanessa Van Edwards writes. Her 10-step process starts with doing amazing work and understanding what your "peaks" are while discussing your accomplishments in a way that invites others to share their feats. [Science of People] (10/11) [LinkedIn] [Twitter] [Facebook] [Google+] [Email] [Prioritize your message for effective data visualization] Steven Franconeri and Joel Shapiro discuss effective ways to visually model data to give the most relevant points punch. "One's goal shouldn't be to give an overview of a dataset -- that could be a monumental task -- but to answer a specific question or solve a particular problem," says Shapiro, executive director of the Kellogg School of Management's Program on Data Analytics. [Kellogg Insight] (10/5) [LinkedIn] [Twitter] [Facebook] [Google+] [Email] Customers First A weekly look at serving customers better [Make the customer experience a company priority] Breakout teams focused on customer experience aren't needed if you build a culture that makes customers "the focus of everything an organization does," Blake Morgan writes, citing companies such as Amazon and Ace Hardware. [Forbes] (10/10) [LinkedIn] [Twitter] [Facebook] [Google+] [Email] In Their Own Words [The CEO's job is to take responsibility, not praise] Gratitude, deflection of praise and ownership of failures are leadership qualities espoused by Kim Townsend, CEO and president of Loretto, a post-acute health care system based in New York. "If you're in the leadership position, people look to you, and sometimes they give you disproportionately more credit than you deserve," she says. [The Post-Standard (Syracuse, N.Y.)] (10/5) [LinkedIn] [Twitter] [Facebook] [Google+] [Email] Daily Diversion [Meet the Texas pitmaster who's as beloved as her famous barbecue] Tenacity, humility and history are all parts of Tootsie Tomanetz, a pitmaster who has been making barbecue for 50 years. At 81, she works for the school district during the week and, each Saturday, arrives at Snow's BBQ in Lexington, Texas, at 3 a.m. to get cooking. [Texas Monthly] (10/2016) [LinkedIn] [Twitter] [Facebook] [Google+] [Email] It is an incalculable added pleasure to any one's sum of happiness if he or she grows to know, even slightly and imperfectly, how to read and enjoy the wonder-book of nature. 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