The 4-step process for handling immediate conflict

Develop your radar to navigate office politics | Corporate culture demands daily maintenance | The 4-step process for handling immediate conflict Created for {EMAIL} | [Web Version]( April 19, 2019 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [FORWARD]( ADVERTISEMENT  [] Leading Edge [] [Develop your radar to navigate office politics]( Building relationships with power-holders and influencers can help you develop the "radar" needed to navigate office politics, writes Bonnie Marcus. "This radar system comes from the knowledge that can only be obtained from the inner circles within the workplace that both influence and make the rules of the game," she notes. [SmartBrief/Leadership]( (4/18) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Corporate culture demands daily maintenance]( Leaders can build a culture of accountability by modeling behaviors that are rewarded, but that culture requires ongoing maintenance, writes Mike Figliuolo. Ways to reinforce accountability include setting aside days to talk about values and hosting lunch-and-learn sessions. [ThoughtLeaders]( (4/16) [LinkedIn]( [Twitter]( [Facebook]( [Email]( AI In Hiring: What You Need To Know AI holds incredible promise for the future of hiring. But without proper implementation, it can have unintended consequences. Don't guess at the steps for AI success. Download "AI in Hiring: 5 Critical Questions" to get the answers! [Learn more](. ADVERTISEMENT [] Smarter Communication [] [The 4-step process for handling immediate conflict]( The next time conflict erupts and there's a chance of ending it quickly, try to "listen, empathize, apologize, and fix," writes Chelsea Greenwood. Jeremy Pollack, founder of Pollack Peacebuilding Systems, notes that "if there are deeper, longer-standing conflicts, such as clashes in personality or communication styles, they will likely take more than a few minutes to resolve." [Business Insider]( (4/18) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Use education to confront bias]( Confronting bias at work goes more smoothly when education is involved, not just confrontation, says Alexis McGill Johnson, executive director of the Perception Institute. To evoke deeper thinking, ask specific questions when someone makes a biased comment, and "describe the bias without attacking the person," Johnson says. [Fast Company online]( (4/18) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Smarter Living Get your mind and body right each Friday [] [Don't bring work stress home]( Do something to decompress before arriving home, whether it's getting exercise, writing in a journal or some other routine, writes Wally Bock. "If you use your routine, you won't take that anger or stress out on people you care about," he writes. [Three Star Leadership]( (4/11) [LinkedIn]( [Twitter]( [Facebook]( [Email]( . Featured Content Guest content from our partner, ICMA [Why Your Community Needs a Climate Mitigation Plan]( wildfires to floods, extreme weather-related events are only expected to increase. Here are six proactive strategies to help protect our communities in the fight against climate change. [Read now >](   [Lead the Way to Building a Successful Volunteer Program]( and volunteerism are creating real impact in communities large and small, through nonprofit, community-based, faith-based, and educational institutions, and through innovative community planning. [Download this quick guide]( from ICMA to discover how to breed a culture of volunteerism within your organization and community. [>> Access How to Build a Successful Volunteer Program](   [] In Their Own Words [] [Help people feel valued, and they'll be resilient]( Transparency and communication go a long way, says Tony Bond, chief diversity and innovation officer at Great Place to Work. "When people feel like they have a voice, when you're intentionally building things that connect people on a regular basis, and when there's a strong flow of communication, all those things build a strong state of resilience," he says. [The Post-Standard (Syracuse, N.Y.)]( (4/16) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [Famed cave rescuer needs the help this time]( Josh Bratchley, a cave diver who helped rescue members of a Thai soccer team trapped in a cave last year, had to be rescued himself this week when he got stuck in a Tennessee cave. Bratchley was found conscious and alert. [CNN]( (4/18) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [] Adopting the right attitude can convert a negative stress into a positive one. Hans Selye, endocrinologist and stress researcher April is Stress Awareness Month [LinkedIn]( [Twitter]( [Facebook]( [Email]( [Sign Up]( [SmartBrief offers 200+ newsletters]( [Advertise]( [Learn more about the SmartBrief audience]( Subscriber Tools: [Manage Subscriptions]( [Update Your Profile]( [Unsubscribe]( [Send Feedback]( [Archive]( [Search]( Contact Us: Jobs Contact - jobhelp@smartbrief.com Advertising - [Laura Engel](mailto:lengel@smartbrief.com) Editor - [James daSilva](mailto:leadership@smartbrief.com) Mailing Address: SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004 © 1999-2019 SmartBrief, Inc.® [Privacy Policy (updated May 25, 2018)]( | [Legal Information]( Â