6 questions executives should ask before solving problems

Lessons from Boeing: Deliver on what you promise | Analysis: US companies need to protect themselves against trade policies | Create a culture of feedback Created for {EMAIL} | [Web Version](   April 3, 2019 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [FORWARD]( [] Leading Edge [] [Lessons from Boeing: Deliver on what you promise]( Boeing and the Federal Aviation Administration lost the trust of the public when they delayed grounding the 737 Max 8 after two deadly crashes, writes John Millen. "If your organization's core promise is to provide safety and security for people, that must be prioritized -- even when it conflicts with other valuable interests," he writes. [John Millen blog]( (3/31), [Skift]( (3/29) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [6 questions executives should ask before solving problems]( Decisively putting out fires becomes less effective for executives as they move up the ranks, writes executive coach Ed Batista. He offers six questions to assess the problem, the options available and who will make the final decision. [Ed Batista Executive Coaching]( (4/1) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Where Hispanic Entrepreneurs Thrive WalletHub named Fort Worth one of the best cities for Hispanic-owned businesses to thrive, due to factors like Hispanic-owned business share and income growth for Hispanics. [Find out why]( more and more businesses of all sizes are choosing to make Downtown Fort Worth their home. ADVERTISEMENT [] Strategic Management [] [Analysis: US companies need to protect themselves against trade policies]( The volatility caused by US trade policies requires companies to act by lobbying Congress, educating the public about how they are being affected and taking advantages of loopholes, says Phil Levy of the Chicago Council on Global Affairs. Doing nothing could be the worst possible move, he argues. [Kellogg Insight]( (4/1) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Smarter Communication [] [Create a culture of feedback]( Every type of performance conversation can go better when leaders create a habit of giving feedback -- and such feedback is not just about naming mistakes, write David Rock, Jay Dixit and Barbara Steel. "Rather, managers should be helping employees to learn faster, become more resilient, and see their own mistakes as opportunities to improve," they write. [Quartz]( (4/1) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Being quiet can accomplish more than talking]( Keeping your mouth shut can enable your counterpart to engage, which can be more effective for persuasion than lecturing or shouting, Lisa Kohn writes. [Chatsworth Consulting Group]( (4/2) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Customers First A weekly look at serving customers better [] [Use return on experience to understand customer satisfaction]( The concept of return on experience reflects increased corporate interest in how good customer experiences affect long-term outcomes. This article explains the concept, what it consists of and what companies need to get right. [Strategy+Business online (free registration)]( (3/29) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] In Their Own Words [] [What is Fox News' CEO focused on? Communication]( Fox News CEO Suzanne Scott, who succeeded Roger Ailes after his ouster amid scandal, says she is trying to improve internal communication while holding fast against campaigns targeting advertisers. "My mother always said, 'There's no problem you can't solve if you get directly in front of people and address them the right way and address them quickly,' " she says. [Variety]( (4/2) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] SmartBrief At The Event [] SmartBrief is at AGC's 100th annual conference The Associated General Contractors of America's 100th annual conference is occurring this week. [Learn more about how construction companies are modernizing safety](, and [sign up for AGC SmartBrief](, a free daily email. 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