Managers are the release valve for stressed-out workers

Use these methods to upskill your employees | Managers are the release valve for stressed-out workers | Boards should be concerned with corporate culture Created for {EMAIL} | [Web Version](   March 6, 2019 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [FORWARD]( [] Leading Edge [] [Use these methods to upskill your employees]( Instead of seeking new hires in a tight job market, try creating an in-house system to improve the skills of existing workers, writes Jessica Thiefels. Training can involve specific skills or be more informal through coaching and mentoring. [SmartBrief/Leadership]( (3/5) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Managers are the release valve for stressed-out workers]( Good leaders are like plumbers in that they allow employees to blow off steam when the pressure builds, writes Terry St. Marie. "Teammates must feel comfortable walking into your office, or calling you on the phone, to express their anger or frustration, or to bring you bad news," he writes. [Terry St. Marie blog]( (3/5) [LinkedIn]( [Twitter]( [Facebook]( [Email]( eBook: The 2018 Field Guide to Identity Crime Gain insights and actionable solutions to address fraud and identity theft with EZShield's newly published eBook, The 2018 Field Guide to Identity Crime | The Financial Institution's Guide to Protecting Account Holders in 2019. [Download now](. ADVERTISEMENT [] Strategic Management [] [Boards should be concerned with corporate culture]( Corporate boards can improve company culture by setting behavioral standards and values and then evaluating whether the organization is meeting them, writes Peter Montagnon, associate director of the Institute of Business Ethics. Boards can appoint a committee to study the matter and make recommendations, he suggests. [Strategy+Business online (free registration)]( (3/5) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [Even geniuses will be wrong -- and often]( Even geniuses will be wrong -- and often Newton (Hulton Archive/Getty Images) Just because a person has many unworkable ideas and a few good ones does not mean a leader or organization should discount their contributions, writes psychiatrist Scott Alexander. He points to famous inventors such as Isaac Newton, whose brilliance was accompanied by an obsession with Bible codes. [Slate Star Codex]( (2/26) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Enterprise L&D Has Evolved. Has Yours? With five generations in today's workforce, the days of one-size-fits-all L&D won't keep you competitive. Enterprise L&D is evolving to better serve a more complex demographic. Get the e-book: [Learning and Development in the 5-generation Workforce](. ADVERTISEMENT [] Smarter Communication [] [Entertain bad ideas to find good ones]( When employees bring ideas to you, thank them and ask questions that may reveal new information, writes David Dye. "Once you've clarified the focus and given them more information, invite them to keep thinking and to share what they come up with," Dye writes. [Let's Grow Leaders]( (3/5) [LinkedIn]( [Twitter]( [Facebook]( [Email]( You’re smart. So don’t be dumb about money. Got a "friend" who's super smart, has a great career, but keeps making dumb financial mistakes? Is this "friend" you? Pinpoint your biggest money blind spots and take control of your finances with tools from CBS News Business Analyst Jill Schlesinger. [Learn more.]( ADVERTISEMENT [] Customers First A weekly look at serving customers better [] [Ritz-Carlton's customer promise is words backed by actions]( Capella Hotel Group CEO Horst Schulze, who co-founded the Ritz-Carlton Hotel Group, drove the Ritz's customer service vision with a simple slogan and a list of two dozen standards that fulfill that message, writes Shep Hyken. "The magic of the wisdom isn't in the words but in the implementation of them," Hyken argues. [Forbes]( (3/3) [LinkedIn]( [Twitter]( [Facebook]( [Email]( Earn a free year of digital access to NYT Cooking Get cooking with The New York Times. You'll receive unlimited access to over 19,000 Times-tested recipes, helpful guides, and the wit, wisdom and inspiration of Times food writers. Refer SmartBrief to 5 colleagues and enjoy a free year of unlimited access to NYT Cooking. Your Referral Link: smartbrief.com/LEADERSHIP/?referrerId=japnABMSAp&campaign=ad_referral_NYTcook ADVERTISEMENT [] In Their Own Words [] [Big failures help you get clear on your mission]( All failures are learning opportunities, writes Michael Schnapf, CEO of Alibaba-owned MoreCommerce, but big failures are most valuable because they prompt a re-examination of your value system or why you're there. Similarly, leaders need to be able to speak up when they see something wrong or when a risk needs to be taken, he argues. [Fast Company online]( (3/4) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Daily Diversion [] [Polly wants a language lesson? Why parrots can talk]( [Polly wants a language lesson? Why parrots can talk]( (YouTube/Vox) Why parrots can mimic human speech and monkeys can't is all in the brain, even though parrots also possess a versatile voice box. Parrots also learn songs and language in similar ways to how humans learn. [Vox]( (3/4) [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] Editor's Note [] Did you vote in this week's poll? On Tuesdays, SmartBrief on Leadership's SmartPulse features ThoughtLeaders managing director [Mike Figliuolo]('s poll questions and analysis. Did you vote in this week's poll: Have you ever fired a client/customer? If not, check out [Tuesday's email]( and look at the [voting so far](. [LinkedIn]( [Twitter]( [Facebook]( [Email]( [] [] Honesty helps. You get a long way in life as far as I'm concerned. You tell the truth, ask for help, instead of saying I know what I'm doing. Penny Marshall, actress and director March is Women's History Month [LinkedIn]( [Twitter]( [Facebook]( [Email]( [Sign Up]( [SmartBrief offers 200+ newsletters]( [Advertise]( [Learn more about the SmartBrief audience]( Subscriber Tools: [Manage Subscriptions]( [Update Your Profile]( [Unsubscribe]( [Send Feedback]( [Archive]( [Search]( Contact Us: Jobs Contact - jobhelp@smartbrief.com Advertising - [Laura Engel](mailto:lengel@smartbrief.com) Editor - [James daSilva](mailto:leadership@smartbrief.com) Mailing Address: SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004 © 1999-2019 SmartBrief, Inc.® [Privacy Policy (updated May 25, 2018)]( | [Legal Information]( Â