Try an olive-branch response to criticism, survey says

Workplace trust is low. How can leaders fix this? | Values, high standards help avoid ethical slip-ups | What does good design mean for business today? Created for {EMAIL} | [Web Version](   October 24, 2018 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [Twitter]( [Google+]( [SmartBrief on Leadership]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [FORWARD]( [] Leading Edge [] [Workplace trust is low. How can leaders fix this?]( [Workplace trust is low. How can leaders fix this?]( (YouTube/S. Chris Edmonds) Dysfunctional work cultures are rampant and trust in institutions has fallen, giving leaders a hard task in building better workplace cultures," says S. Chris Edmonds in this blog post and [video](. These leaders "demonstrate, celebrate and advocate desired behaviors -- like integrity, inclusion and service to others -- in their organization," he says. [SmartBrief/Leadership]( (10/23) [LinkedIn]( [Twitter]( [Facebook]( [Google+]( [Email]( [] [Values, high standards help avoid ethical slip-ups]( Companies without clear values and standards are more likely to succumb to unethical behaviors in the heat of the moment, say Neil Malhotra and Ken Shotts, political economists at Stanford Graduate School of Business. Growth and success are especially likely to lead to ethical temptation, as people "start feeling like you're king or queen of the world, and it's easy to stop paying attention to other things," says Shotts. [Stanford University Graduate School of Business]( (10/18) [LinkedIn]( [Twitter]( [Facebook]( [Google+]( [Email]( O.C. Tanner’s 2018 Global Culture Report Great workplace cultures provide a crucial advantage for organizations. Our new Global Culture Report shares key insights and simple actions organizations can take to create meaningful employee experiences, dramatically improving workplace culture. [Download now!]( ADVERTISEMENT [] Strategic Management [] [What does good design mean for business today?]( It's been 45 years since Thomas J. Watson Jr., IBM's former president, argued that "Good design is good business," but the meaning of design in business today is in need of evolution, writes Anne Quito. "The tired joke is still that no one understands exactly what designers do all day," she writes. [Quartz]( (10/23) [LinkedIn]( [Twitter]( [Facebook]( [Google+]( [Email]( The 6 Biggest Talent Selection Mistakes In today's tight labor market, you can't afford hiring mistakes. Yet that's what can happen if you adopt best practices that turn out to be anything but. Find out if your company's approach is backfiring—and how to get it right. [Check out 6 Talent Selection Mistakes You Don't Know You're Making](. ADVERTISEMENT [] Smarter Communication [] [Try an olive-branch response to criticism, survey says]( If a co-worker thinks you've slighted their work, a response that invites conversation with a side of flattery might be the way to go, according to survey responses solicited by writes George Wu of the University of Chicago Booth School of Business. "Few people, it appears, think that meeting aggression with aggression is an effective solution for this kind of problem," he writes. [Chicago Booth Review (University of Chicago)]( (10/16) [LinkedIn]( [Twitter]( [Facebook]( [Google+]( [Email]( [] [When email controls you, you're worse at leading]( Email is another form of disruption that can be harmful to managers' productivity, particularly when it comes to the interpersonal duties of leading their teams, suggests a Michigan State University [study](. Consider a stop to email delivery until projects are completed, as long as you tell employees about these breaks, says Aye Moah, a co-founder of Boomerang, a productivity software company. [Fast Company online]( (10/22) [LinkedIn]( [Twitter]( [Facebook]( [Google+]( [Email]( Learn How to Be a More Effective Leader Kellogg believes the skills and perspectives that define effective leaders can be taught. We offer more than a dozen leadership programs ranging from broad-based management courses to focused programs on critical leadership topics. [LEARN MORE]( ADVERTISEMENT [] Customers First A weekly look at serving customers better [] [Omnichannel customer connections need to be in sync]( For omnichannel customer outreach to succeed, all of the teams need to use the same satisfaction metrics and leverage data to make improvements, writes Nancy Porte, vice president of global customer experience for Verint. [CustomerThink]( (10/20) [LinkedIn]( [Twitter]( [Facebook]( [Google+]( [Email]( Earn a free subscription to The New York Times Enjoying your SmartBrief? Why not share it with your network? Simply copy and share your personal referral link below. Once you refer five new subscribers, we'll send you a redemption code for your complimentary one-year access to The Times. Your Referral Link: smartbrief.com/leadership/?referrerId=japnABMSAp ADVERTISEMENT [] In Their Own Words [] [Balance humility with confidence]( Part of being a leader is always trying to improve and helping people understand that their work has a higher purpose, says Kristen Gill Clark, managing partner of The Bonadio Group. "It falls in the emotional-intelligence realm of trying to have humility and compassion while still being a strong decision-maker," she says. [The Post-Standard (Syracuse, N.Y.)]( (10/16) [LinkedIn]( [Twitter]( [Facebook]( [Google+]( [Email]( [] Daily Diversion [] [Your party isn't complete without a goat]( Nigerian dwarf goats such as Spanky and Pippin of Party Goats L.A. are booked weeks in advance for all occasions, from yoga to Lil Wayne's birthday party. "When I wrap their horns up they know they're going somewhere, and they hop right in the car," says Party Goats L.A. founder Scout Raskin. [The Hollywood Reporter]( (10/20) [LinkedIn]( [Twitter]( [Facebook]( [Google+]( [Email]( [] [] Discussion is an exchange of knowledge; argument is an exchange of ignorance. 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