Examine these 3 big strategic themes from GE's struggles | Change starts with a convincing case | Agile transformation must start at the top
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October 3, 2018
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Leading Edge
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[Examine these 3 big strategic themes from GE's struggles](
Examine these 3 big strategic themes from GE's struggles
(Scott Olson/Getty Images)
General Electric's struggles, including firing CEO John Flannery this week, are unlikely to produce copycat lessons for the rest of us, writes James daSilva of SmartBrief. Instead, look at the root issues facing GE -- organizational purpose, CEO hiring and reorganizational challenges -- and then look inward to see how your organization would handle similar challenges, he argues. [SmartBrief/Leadership]( (10/2)
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[Change starts with a convincing case](
Change begins with identifying why it's needed, what a better future will look like and each step toward getting there, writes Jeremy Chandler. Leaders need to make each of these factors compelling enough to offset concerns about cost and employee resistance to change, he argues. [Thin Difference]( (10/2)
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Strategic Management
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[Agile transformation must start at the top](
All levels of leadership need to adopt a proactive, creative mindset to teach their teams about agile working methods, write Aaron De Smet, Michael Lurie and Andrew St. George. They recommend hiring or developing agility coaches for executives, creating opportunities for leaders to practice these methods and scheduling quarterly reviews to check progress. [McKinsey]( (10/2018)
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- [6 ways to correct a badly implemented agile approach]( Harvard Business Review online (tiered subscription model) (10/1)
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Smarter Communication
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[Smart people will sometimes disagree -- welcome it](
Accept respectful disagreement from employees as an opportunity to improve outcomes while remembering these people were hired for their expertise, writes Brittany Hunter. "That is a good thing because friction during the collaborative process forces more creative thinking and better end results," she writes. [Michael Hyatt]( (10/2)
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[Presentations need to be an adventure](
Presentations and public speaking are forms of storytelling, and thus should have characters, conflict and conclusions, among other traits, writes Stephen Welch. Don't forget to connect the story to lessons the audience can apply elsewhere. [Presentation Guru]( (10/2)
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Customers First
A weekly look at serving customers better
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[Customer innovation suffers when everyone thinks the same way](
An unconscious bias against taking risks can harm customer service decision-making and innovation, as can being around only people who see things the same way you do, writes Krista Sheridan. Reassess who you're asking for advice and input, and similarly re-examine the language around how you talk about risk-taking and new ideas, she argues. [CustomerThink]( (9/25)
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In Their Own Words
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[Advice from the head of the TAG Heuer watch brand](
"Honestly, to work is not fun," so pursue what you care about the most with a spirit of honesty, integrity and gratitude, says Jean-Claude Biver, who is stepping down as president of the LVMH Watch Division, which includes Zenith and TAG Heuer. Good leaders create lasting teams by allowing them to own all the success while you carry the mistakes, he says. [INSEAD Knowledge]( (9/28)
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Daily Diversion
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[Scale modeling hangs on in today's digital world](
Scale model kits may have peaked during the early 1960s, but interest in miniature models has recovered somewhat in recent years in the form of tabletop war games. "Its spirit lives on in the vehicle and terrain kits found in these games and the hobby itself maintains a niche of its own, with conventions, magazines, online communities and YouTube channels," writes David Buck. [Tedium]( (9/27)
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Time dissipates to shining ether the solid angularity of facts.
Ralph Waldo Emerson,
essayist, poet and philosopher
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