Insecure leaders steal credit and deflect blame | Rob Reiner talks about managing egos, why he started Castle Rock | Time to close the book on Barnes & Noble?
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June 13, 2018
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Leading Edge
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[Insecure leaders steal credit and deflect blame](
Leaders signal insecurity to others when they exaggerate accomplishments or deflect responsibility for poor performance, writes Scott Cochrane, an executive at Willow Creek Association. [Scott Cochrane]( (6/11)
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[Rob Reiner talks about managing egos, why he started Castle Rock](
Rob Reiner talks about managing egos, why he started Castle Rock
Reiner (Joe Webster/SmartBrief)
"Shock and Awe" director Rob Reiner tells SmartBrief in this interview that he co-founded Castle Rock because he wanted "a safe place" for himself and other filmmakers to come and create the work they wanted. When making a movie, Reiner said, he knows he can deal with actors and their egos if they respect the script and know that he, as a director, has a clear vision and takes action. [SmartBrief/Leadership]( (6/12)
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The Business Case for Employee Recognition
Recognition is crucial to building an engaging workplace culture, and the latest research around employee recognition provides a strong business case for your investment. [Download our white paper]( to see how recognition can impact your company's bottom line.
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Strategic Management
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[Time to close the book on Barnes & Noble?](
Barnes & Noble is losing revenue and struggling to identify a path forward in terms of strategy or ideas, retail experts say. "At this point, they haven't found that hook to save the business nor have they found the vision or leadership to give people any confidence in it," says Peter Fader, a marketing professor at the Wharton School. [Knowledge@Wharton]( (6/7)
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[Is your industry ripe for disruption?](
An industry with little pricing transparency, a poor customer experience and a lot of regulation is probably a sector ready to be disrupted, write Megan Beck and Barry Libert of OpenMatters. "Above all, recognize that if you fail to deliver on customer experience out of complacency, someone else will innovate a solution and knock you out of the competition," they write. [MIT Sloan Management Review online (tiered subscription model)]( (6/11)
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Smarter Communication
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[Recognize team wins to keep people motivated](
Celebrating small wins regularly with your team can encourage them and keep them on track toward goals, writes Jennifer V. Miller. "Leaders who act as 'nourishers' providing respect, encouragement and recognition are those best poised to help their team members capitalize on their daily (or weekly) wins," she writes. [SmartBrief/Leadership]( (6/12)
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Customers First
A weekly look at serving customers better
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[Real-time customer feedback is a must](
Many businesses know that quickly asking for customer feedback is better than sending a survey days or weeks later, writes ServiceDock CEO Oisin Ryan. Brick-and-mortar businesses can solicit real-time feedback by asking shoppers about their experiences in-store, by text or using app-based messaging. [CustomerThink]( (6/8)
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In Their Own Words
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[Abercrombie & Fitch's CEO works hard while seeking a balance](
A healthy balance between work and life outside of work is essential, says Fran Horowitz, CEO of Abercrombie & Fitch. "Having that balance helps provide the perspective and foundation that we all need to be successful," she says. [Forbes]( (6/11)
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Daily Diversion
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[Why do people lash out when hungry?](
A recent study sought to examine why hunger might make people more likely to react strongly to negative stimuli. Hungry people are more prone to anger when unaware of their emotional state, says psychologist Elizabeth Davis, who didn't work on the study. [National Public Radio]( (6/11)
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The only failure a man ought to fear is failure in cleaving to the purpose he sees to be best.
George Eliot,
writer and journalist
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