What women can do in a corporate world that's set against them | Vulnerability is not weakness | Customers need you even after the deal is done
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November 20, 2017
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Leading Edge
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[What women can do in a corporate world that's set against them](
Rent My Way founder Kassandra Rose encountered gender-based bias and skepticism while fundraising for her startup, and while that hasn't changed, she offers tactics to help women advance themselves. "We are creating our own experiences, and the less time we attach to the words and actions of others, the more time we'll have to taste freedom!" she writes. [SmartBrief/Leadership]( (11/17)
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[Vulnerability is not weakness](
Showing vulnerability as a leader can reveal an authentic and human side of your personality that resonates with team members, writes Mary Jo Asmus. By showing your softer side and admitting you don't know all the answers, you can build team connections and trust. [Aspire-CS]( (11/15)
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Strategic Management
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[Customers need you even after the deal is done](
Customer support and follow-up availability are critical to making sure your existing customers are future ones, especially in businesses with the potential for add-on revenue, writes Paul Jarvis. Too often, businesses focus on the sales process and not the customer service that should follow, Jarvis argues. [Paul Jarvis]( (11/12)
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Smarter Communication
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[How to sell better as a team](
Team sales pitches require one-on-one preparation to get everyone delivering the same message to the client, writes Stephanie Scotti. Important considerations include whether the pitch speaks to the client, shows differentiation and has compelling and smartly designed visuals. [SmartBrief/Leadership]( (11/17)
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[Why good communication really matters](
Poor communication costs companies money, writes Dean Brenner, because focus, morale and innovation can suffer. Individual communication matters, but improving that across an organization requires a high-level understanding of communications challenges and the skills required to meet them, Brenner writes. [Forbes]( (11/15)
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Smarter Working
A weekly spotlight on doing more without working longer
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[Making people book their own travel isn't productive](
Making people do their own clerical work such as booking travel is a typically wrongheaded corporate idea of savings when it is neither more productive nor a better bargain than having a specialist handle those tasks, Geoffrey James argues. "Self-service forces you to waste mental energy and memory on a clerical tool, drawing you away from work that you might really enjoy," he writes. [Inc. online]( (11/17)
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In Their Own Words
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[Jack Welch: Can employees trust you?](
Jack Welch: Can employees trust you?
Welch (Bill McCay/Getty Images)
Speaking the truth and earning trust make for great leaders, argues Jack Welch, former General Electric CEO. "If you are a leader and you are a manager, shame on you if people don't know where they stand," he says. [CNBC]( (11/17)
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Daily Diversion
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[Chimps, like humans, monitor what their compatriots know](
Chimpanzees can take other chimps' knowledge into account when alerting each other of danger, [according to a study](. If a chimp saw a snake, researchers reported, and thought other nearby chimps had seen it, the chimp made a different type of sound and made less of an effort. [The New York Times (free-article access for SmartBrief readers)]( (11/15)
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Editor's Note
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Get ahead of the next cyberattack with SmartBrief
Get the latest on corporate, government and educational security and risk management with our SmartBrief on Cybersecurity newsletter. [Check out the latest issue]( and [sign up for free](.
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Most Read by CEOs
The most-clicked stories of the past week by SmartBrief on Leadership readers
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- [Leadership looks different at every level]( Leadership Freak
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I seek opportunity -- not security.
Dean Alfange,
politician
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