3 ways to teach teams about professional etiquette

Are you feeling lucky? It could make you a better leader | practice (split each time) | 3 ways to teach teams about professional etiquette Created for {EMAIL} | [{NAME}]( at [{NAME}]( [For more relevant content - Update Your Profile]( | [Web Version]( August 29, 2024 CONNECT WITH SMARTBRIEF  [LinkedIn]( [Facebook]( [X]( [SmartBrief on Leadership]( Innovative Ideas. Ahead of the Curve. [SIGN UP]( ⋅ [SHARE]( ADVERTISEMENT Leading the Way [] [Are you feeling lucky? It could make you a better leader]( [Are you feeling lucky? It could make you a better leader]( (dblight/Getty Images) A nightly, 30-second practice of writing about lucky moments during your day can boost your effectiveness as a leader and improve relationships and your resilience, writes leadership coach James Kerr. "Positive reflections activate brain regions associated with pleasure and reward, thus reducing levels of stress hormones and fostering a more resilient mindset -- and recalling some luck before bed just might make you sleep better, too!" Kerr notes. Full Story: [Psychology Today]( (8/27) [LinkedIn]( [X]( [Facebook]( [Email]( [] Put it into practice: To begin your nightly 30-second luck recording practice, use pen and paper or digital app to [jot down any positive events or high points of the day]( and reflect on the feeling of luck associated with them, Kerr writes. "This emotional engagement helps deepen the impact of the practice." Lead HR's Future with SHRM25 Insights Join thousands of HR leaders at the SHRM Annual Conference & Expo 2025 (SHRM25). Gain insights, network with peers, and bring back solutions to drive your organization forward. [Register now!]( ADVERTISEMENT: [] SmartBrief on Leadership [] [3 ways to teach teams about professional etiquette]( [3 ways to teach teams about professional etiquette]( (Overearth/Getty Images) Professional etiquette is crucial for improving workplace culture and resilience, which is why Pamela Eyring, the president and owner of The Protocol School of Washington, recommends leaders teach soft skills, model desired behaviors and set clear expectations to enhance team cohesion and productivity. "Leaders should foster an environment of frequent appreciation and feedback, emphasizing the impact of professional etiquette on client satisfaction and company growth," Eyring suggests. Full Story: [SmartBrief/Leadership]( (8/28) [LinkedIn]( [X]( [Facebook]( [Email]( [] Put it into practice: Some general etiquette expectations include being prepared and on time, respecting boundaries, acting civilly and communicating with respect, Eyring writes. "Civility may not be a natural inclination for everyone, so [we need clear expectations and stated standards]( that enable growth and accountability for everyone." Is your workplace really age-inclusive? Off-handed, dismissive age- or generation-related comments can prevent the kind of collaboration a thriving workplace needs. With five generations working together at the same time, subtle and overt discrimination isn't uncommon. [Read more from AARP to learn if your company is as inclusive as you think.]( ADVERTISEMENT: [] Smarter Communication [] [4 strategies to make your message unforgettable]( You can make any message -- be it an email, a presentation or a speech -- memorable by tying all of your details to a central idea, sparking curiosity with questions and using a "callback" to reference an earlier story or example to close the loop, writes Charan Ranganath, a professor at the Center for Neuroscience and Department of Psychology. "During the callback, we saw greater activation of the brain circuitry involved in forming new memories, and the callback helped our subjects retain more information from the story," Ranganath suggests. Full Story: [Harvard Business Review (tiered subscription model)]( (8/28) [LinkedIn]( [X]( [Facebook]( [Email]( [] Put it into practice: Concrete details that can paint a picture in the mind of your listener [are more memorable than abstract concepts](, Ranganath writes. "Research shows that people find it harder to memorize an abstract concept like 'justice' than something that we can easily visualize or imagine, like, 'gavel.'" 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[] - [Majority of leaders say they'll be offering flexible working options]( ZDNet (8/27) [] - [Why the CIO plays a pivotal part in the future of work]( Chief Executive (8/26) [] - [The future of data management looks more AI everyday]( TechRadar (8/26) [] In Their Own Words [] [Winning coach shares secrets of teamwork]( [Winning coach shares secrets of teamwork]( VanDerveer (Steph Chambers/Getty Images) Make your team feel heard to promote success by prioritizing communication, says Tara VanDerveer, the former Sanford University women's basketball coach who holds the record for winning the most games. VenDerveer also recommends positive reinforcement and maintaining consistency to boost performance while remembering the challenge isn't winning, but "to be the best team we can be." Full Story: [Fast Company (tiered subscription model)]( (8/27) [LinkedIn]( [X]( [Facebook]( [Email]( [] Daily Diversion [] [Annual "Hambone Award" goes to cabinet-destroying dog]( Luca, a Shiloh shepherd, has taken the top honor in Nationwide Insurance's annual Hambone Award after taking apart a kitchen cabinet to unearth the trashcan hidden inside and ingest several corn cobs that could have cause an obstruction, but Luca's human, Lori, averted disaster with a vet visit. Other dogs in the running included a New Jersey mixed-breed pup who literally went through the front door to greet the mail carrier and a North Carolina mixed-breed dog who ate many pieces of a jigsaw puzzle. Full Story: [Veterinary Practice News]( (8/27) [LinkedIn]( [X]( [Facebook]( [Email]( [] SmartBreak: Question of the Day [] Claiming to be one of the biggest batteries in the world is a lithium-ion battery that went online in California 2020. The inventors say it can potentially power up how many homes? [Vote]( [1,000]( [Vote]( [10,000]( [Vote]( [50,000]( [Vote]( [250,000]( [] About The Editor [] Candace Chellew Candace Chellew Chellew It's true that we tend to notice negative things and events in our lives more than we notice positive things. Psychologists say it's an evolutionary hold-over. [Laura Carstensen, a psychology professor at Stanford University](, says: "It's more important for people, for survival, to notice the lion in the brush than it is to notice the beautiful flower that's growing on the other side of the way." That's why practices, [such as the one focusing on luck from executive coach James Kerr](, are so important. We don't need to pay too much attention to lions in the brush these days, so we can choose to spend more time thinking about the beautiful flowers, the successful project or the amazing parking space we found today. Kerr's suggested "luck" practice is simply another way to practice gratitude, which experts say can build and strengthen relationships, give us a sense of well-being and make us more likely to help or reach out to others who may be in need. "For leaders, these outcomes translate into a more positive work environment, better team cohesion and improved decision-making capabilities," writes Kerr. I invite you to try this practice tonight. It's just 30 seconds, and you may be grateful you did it. If this newsletter helps you, please tell your colleagues, friends or anyone who can benefit. Forward them this email, or [send this link](. What topics do you see in your daily work that I should know about? Do you have any feedback you'd like to share? [Drop me a note](mailto:candace.chellew@futurenet.com). And while you're at it, please send me photos of your pets, your office and where you spend your time off so we can share them. [LinkedIn]( [X]( [Facebook]( [Email]( Sharing SmartBrief on Leadership with your network keeps the quality of content high and these newsletters free. Help Spread the Word [SHARE]( Or copy and share your personalized link: smartbrief.com/leadership/?referrerId=japnABMSAp [] [] I feel like I'm just being my 10-year-old self. ... My whole persona is just me trying to honor that version of myself that I was never allowed to be. [Chappell Roan](, singer, songwriter [LinkedIn]( [X]( [Facebook]( [Email](   SmartBrief publishes more than 200 free industry newsletters - [Browse our portfolio]( [Sign Up]( | [Update Profile]( | [Advertise with SmartBrief]( [Unsubscribe]( | [Privacy policy]( CONTACT US: [FEEDBACK]( | [ADVERTISE](mailto:lengel@smartbrief.com) [SmartBrief Future]( Copyright © 2024 SmartBrief. All Rights Reserved. A division of Future US LLC Full 7th Floor, 130 West 42nd Street, New York, NY, 10036.