Shangri-La Cares: Our Commitment to Your Well-being

[View in browser]( [GOLDEN CIRCLE] [GOLDEN CIRCLE]( Membership Number: 69010505XXXX Dear Mr {NAME}, We are grateful for your continued support and confidence in Shangri-La during these challenging times. As the world continues to react and respond to the COVID-19 pandemic, we are beginning to see signs of a new normalcy as an increasing number of cities look toward recovery. As we begin to think about travel in the future, health, safety and sustainability will remain top of mind. To reassure you, and to affirm that your well-being is our central concern, we have introduced the “Shangri-La Cares” commitment. “Shangri-La Cares” is a promise that comes straight from our heart and will continue to guide our ongoing efforts to ensure your well-being and comfort, as well as that of our colleagues and partners. It reinforces our commitment to care for our guests, as well as our distinctive Asian hospitality as we welcome you back to our properties. We remain humble and true to our founding ethos - to do our utmost to take care of people. We have undertaken a pilot programme at select hotels throughout April and May to refine additional health and safety protocols and expand on already rigorous operational standards. These will follow recommendations by the World Health Organization or more stringent local requirements where relevant to ensure our operational practices are comprehensive. “Shangri-La Cares” will be guided by three key pillars: • Implementing Enhanced Cleanliness Protocols and Procedures • Enabling Our People • Elevating Our Standards These new procedures and protocols form the cornerstone of an ongoing commitment which will be formalised globally this month. To reinforce our strong culture of health and safety, we have enhanced training, learning and development resources for colleagues on essential preparatory and prevention measures. This training is certified by our long-term partner and global hygiene solutions provider, Diversey. We are undertaking this programme knowing full well that this is a dynamic situation, and as such, these measures will be constantly reviewed and updated based on local requirements and best practice recommendations. Whilst we implement these enhanced standards and guidelines across our hotels, rest assured our teams are going beyond to ensure that you will have complete confidence and peace of mind during your stay so you can enjoy the moments that truly matter. You can find more information about “Shangri-La Cares” [here](. It would be our pleasure to welcome you back at your earliest convenience. Sincerely, Lim Beng Chee Chief Executive Officer Shangri-La Group [Golden Circle Logo]( [Shangri-La Hotels & Resorts Logo]( [Kerry Hotel Logo]( [Hotel Jen by Shangri-la Logo]( [Traders Hotel by Shangri-la Logo]( [Download App Apple]( [Download App Android]( Download the Shangri-La app ©2020 Shangri-La International Hotel Management Limited. All Rights Reserved. [Facebook]( [Twitter]( [Youtube]( [Youkou]( [Weibo]( Download the Shangri-La App [Download App Apple]( [Download App Android]( [Facebook]( [Twitter]( [Youtube]( [Youku]( [wiebo]( ©2020 Shangri-La International Hotel Management Limited. All Rights Reserved. [Update Your Profile]( | [Privacy Policy]( | [Unsubscribe]( Please do not reply to this e-mail. Contact us at [golden.circle@shangri-la.com,](mailto:golden.circle@shangri-la.com) call (85 2) 30 69 96 88 or our 2 4 -hour [international toll-free numbers.]( - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -