Seth's Blog : Default to surrender

AI chatbots highight a challenge that is worth understanding. It applies to customer service, bureaucracies and teachers as well… If you ask an AI a question and it's not confident in the answer, it should say, “I'm not sure. ” That could be ... [] [Default to surrender]( AI chatbots highight a challenge that is worth understanding. It applies to customer service, bureaucracies and teachers as well… If you ask an AI a question and it’s not confident in the answer, it should say, “I’m not sure.” That could be followed up with, “do you want me to guess” or “if you could give me more context…” But proudly and confidently bluffing isn’t helpful. It’s really unusual to find this sort of humanity (even with humans), but it’s a great way to build trust. [Add to Any]( [Add to FaceBook]( [Add to LinkedIn]( [Post to X.com](  • [Email to a friend]( to surrender;15336380) • … You're getting this note because you subscribed to Seth Godin's blog. Don't want to get this email anymore? Click the link below to unsubscribe. [Safely Unsubscribe]( • [Archives](subscriberid=150530305&validate=6d3c0645f60c73f7130adcdf8dd69e3b&portal=1081591) • [Preferences]( • [Contact]( • [Subscribe]( • [Privacy]( --------------------------------------------------------------- Email subscriptions powered by [FeedBlitz®]() • [1800 Camden Road, Suite 107-258 • Charlotte, NC 28203, USA](