Tips to Understand your Customers, Employees, and More in Our April 2017 Newsletter!

Check out QuestionPro’s new advanced training Keys to Success series, free Leadership Assessment tool, and more! April 2017 Newsletter [moving-from-customer-experienc (1).jpg](W4NZMqY6kqkkpW3hDtHS3k08Rd0/*W30r2_b91RvJxN8_0KT4WZtWN0/5/f18dQhb0SfHv9c-jMCW6qHnhs4T_wC2Md_KRgSb0SxVsd3Zc1SddPTW53DQ4N7s5LskVnjQ-72Mn9WVVnQhTy5mZ50NW5nY8r98ZQtWTW548fFP5nrYDdW4jdz8G558TLNW5p9F5S4LqYkZW3M47cC5lmPCcW7JtTqn8mnw90W7bjnYC3m1z8FW8h6MtR5mK36JW5h2Qqg3SQgn2W3_CV3g3V_TcnVxjlJD1YTF-HW7TnHDP5L1yJ8W5Fxwr54f8kJjMBr0q_YSX-5W7m_B1R5c8d-SW377W1Q3KMw-5M2PFyBd1S9xW970CBL5VSk85W8QF_wZ4FlQWbW3tgzqS3zqvQhW6-bchc4sl1pGVbCcFg5P3xWtW7cjgVn24Cxw3W15JQtH26jw02W8y3ZpL2hjJ_mN2prwHlY9wX7W6RPGF174NmP1W5P-kFp72QYMNW879_sF7yp1yVN5D2pl0hzVNsVnlkR-3RL9BPW8csLSq112nHyW3q79N73n8Fh6W5H-xHc310QLXW3Bbc3C8Sw6mFV84rVz6PxM6YW6Zl7gr7cS6MQV_sMtC1-7ZTnW6qK-LR250w1kW1MwBz15X0h3YW73yKD270RWLDf871qGm11) Introducing New Advanced Survey Training: The Keys To Success Series Have you ever wondered how our most successful clients utilize QuestionPro? Join us for our new monthly Advanced Survey Training - Keys to Success Series! The first of this series will kick off on April 20th, 2017 at 11am(PDT), where we'll dive into industry best practices for discrete choice conjoint analysis. You will learn how to determine why customers make certain purchase decisions and ways to use this information for critical business decisions. [Learn more](W4NZMqY6kqkkpW3hDtHS3k08Rd0/*N4qY3fxkdf2PW6n1kVW6W2pBx0/5/f18dQhb0SfHv9c-jMCW6qHnhs4T_wC2Md_KRgSb0SxVsd3Zc1SddPTW53DQ4N7s5LskVnjQ-72Mn9WVVnQhTy5mZ50NW5nY8r98ZQtWTW548fFP5nrYDdW4jdz8G558TLNW5p9F5S4LqYkZW3M47cC5lmPCcW7JtTqn8mnw90W7bjnYC3m1z8FW8h6MtR5mK36JW5h2Qqg3SQgn2W3_CV3g3V_TcnVxjlJD1YTF-HW7TnHDP5L1yJ8W5Fxwr54f8kJjMBr0q_YSX-5W7m_B1R5c8d-SW3788q_4rWhDrW36ZT506n0bW9W967VsS8ds3c3W74CzfW3zzPTPN5t2C3G33YgbW7z0qVH7yspb1W3fM3pr5tRFGHW6QQGDR8f5rBCW6-Mc415tdKL7W7fcq-z6RdQhsW8781xv6RM-d9N5j5VD4blCjTN8qS1vzYr76tW5sKW866bB31VN7yLdz4hzVNsVnlkR-3RL9BPW8csLSq112nHyW3q79N73n8Fh6W5H-xHc310QLXW3Bbc3C8Sw6mFV84rVz6PxM6YW6Zl7gr7cS6MQV_sMtC1-7ZTnW6qK-LR250w1kW1MwBz15X0h3YW73D2q470RWKzf5jkbsJ11) about our upcoming training! [REGISTER NOW!](W4NZMqY6kqkkpW3hDtHS3k08Rd0/*W5nV37y4l-hVLW4vDl7_1RjKJd0/5/f18dQhb0S9r39jNqsjW8D0fKx5VQHwhW4LQmFN4VSYCKW4R4Kh457mvC2W1BQYfT6WkS1wW76pM1n5mG4wFW4NMGhr8mQCyLW79T-C-6WJZtPW85Q80P6xSCQmW5mkwH06WwY0HW85Q8bg7v7T0wW7JtTqn8mnw90W7bjnYC3m1z8FW8h6MtR5mK36JW5h2Qqg3SQgn2W3_CV3g3V_TcnVxjlJD1YTF-HW7TnHLq3Vv2z3W3bPyFL3BJxM1W2tFBr62z_scnW6x2RKS5-lMJcW5sSvMk45PK-9W3TmfTQ2WyXZ6W6rQSVm4JmPNjW4wsdgS3slv-dW5Pz76t2Gd0pkW2yk-Cx45vr6qW41LPP55nT_b1W4kQW0f5YwRSNW6shKYx6nMj8QW3jK2TH5hqrcwW2yqcct38s3npW350gcx3jwLtHW6bnYmf3z1hpKW443v1J6JRwsKN2B5Bv83pPQnW4MG1X23hZGvWW4p7yDT2Byq_wN5x4_nP7nz2LW5rbmBx5PY9dJW8xSfXj2dH9dsVWDM01798FvbW27kwGh5px0t5VVprFJ7s-SmtW6PN57m2B9FcfW8qGQ5B6lRJl1w3xWwfqdjBf5_Q2rL02) [CX Webinar image (1).png](W4NZMqY6kqkkpW3hDtHS3k08Rd0/*W4jr4_s7Gvb59W3cXvRS7Rhpsl0/5/f18dQhb0S9r99hxT-0W7TWFFp2qwv2rM6vTq7qC0qNMf56STXD6prW39DrZm4rzcGdW4VJD9m1nbj7VVbpT947nwMJHW4qPwFY7mTQQLW96Lk136Rh_JwW69_jkc4sj2cCW7bWjVw6QbgGBW6bp58N1nrCGBW51LTg55DHNj2W4DXyR125Ny93W69_d7T8Sg7PvW5ZpycS57-ZBTW83C5JP6rY-3sW2KQ2YY1Gj5QGW2kGjZw6qQkKCW8zMdj594pXZFVcgvmx5c8d-SN3785hQYtPxtW15mpGr5bvNSGW8QZK653hnfY_W2gYnf38pHmVMW1mYZ-b1d96K_W4CQgSm8qtk0fW4L8zcL973yLMW16xZ9Z4WR_S7M3F-WXd59-bW8x4yCD7fqPdgW2-XCgS9hc17GW3JqpNn3TNdxXVNLGrw2yjw1ZW3gpql_87jrWvN1KbBnxhzVNsVnlkR-3RL9BPW8csLSq112nHyW3q79N73n8Fh6W5H-xHc310QLXW3Bbc3C49qzT0V84rVz6PxM6YW6Zl7gr7cS6MQV_sMtC1-7ZTnW6qK-LR250w1kW1MwBz15X0h3YW73yKD270RWHcf125qPr11) Not Just a Number: Using NPS to Improve Customer Experience When measured correctly, CX is a proven predictor of future financial health. But to succeed in today's customer-driven world, any business must understand customer needs and expectations. Customer experience expert and New York Times/Wall Street Journal best-selling author, Shep Hyken will teach you about CX trends in 2017, ways to measure customer loyalty, and how to start improving your customer experience. Stay tuned to learn more! [free-leadership-assessment-1.gif](W4NZMqY6kqkkpW3hDtHS3k08Rd0/*W7SVLBW37wKRRW4Y_cDV4yRj9c0/5/f18dQhb0SbTZ8XJ9l8W7TWFFp2qwv2rM6vTq7qC0qNVf57Hb57mvC2W1BQYgz8Tm-CbW7J_ldv7vsFT6W5YCr4j9cYnPWW7NQFRd5ZnQ9PV4XxrW5mNLNvW7bqTzM7vp5QyW70v_5j5LrK1dW7Mz3zC4pFQ7GW2-J-SL2z_tPYW41Q2SW6gs7tdW3VKVtL6n8CJCW5TY6kn4Dl4vzW3sxGyB44Swf-W6G2lbz7NMdQNV4cNXy75WRHJW2NyFZf5QPCxRW2Npys85LzsK4W8bcZdK4Q56XqW92-nSX8Q9rKVW5Lwbg01Sys7vV5c2br32Mr_bW327kyv5T_Cz0W4pMLtC5-5WH3W8mLGJ27BN1wqW7JRTkP7HJl2qN3-Swdm1tT2CN9f6_9_npJk5W4cRJC895crrYW2GR8DR6JCs6cW2W_5qF1VtdTwW4fz4vd1NFfl4W8P4zkG2JbNchVRzWwG8q5y8bW60LmY63ghlKWW4Qrs246Qwjd1W2LdjVl3G7lsmW4mxdVh6TnylXW3x5QN278KXLfW42g15Y24strjN5vbnqKrVprCW56gBW-8wTKxpf3Dlwj-04) Assessment: Identify Your Leadership Strengths Why wait for your company’s annual performance reviews to gauge your leadership abilities? Great leaders make personal growth a continual and regular group activity. Take charge of your own development by creating a trusted and close-knit personal “board of directors” to solicit feedback. 
 Use our free 360º leadership assessment to invite (up to 7) colleagues to create a wholistic comprehensive PDF report which contrasts your perception of leadership abilities with their perception.
 Challenge yourself today by taking a FREE 360º Leadership Assessment! [Try It Now!](W4NZMqY6kqkkpW3hDtHS3k08Rd0/*W7YClRB99BGBJN21x2MW7ZvKL0/5/f18dQhb0SbTZ8XJ9l8W7TWFFp2qwv2rM6vTq7qC0qNVf57Hb57mvC2W1BQYgz8Tm-CbW7J_ldv7vsFT6W5YCr4j9cYnPWW7NQFRd5ZnQ9PV4XxrW5mNLNvW7bqTzM7vp5QyW70v_5j5LrK1dW7Mz3zC4pFQ7GW2-J-SL2z_tPYW41Q2SW6gs7tdW3VKVtL6n8CJCW5TY6kn4Dl4vzW3sxGyB44Swf-W6G2lbz7NMdQNV4cNXy75WRHJVrgvZp4phL_2W7Fhdh_6KQvZTW8g0Vcz7nZ9NcW7MCGxc8kVJwPW1PD73X49JDnGW71VGFZ84Yn9DW4K8KG88NMSdBW56JBzB22jqJqW7jN7zd8YQDkbW8l-RJK5fSZTbW8FWCnM7Mj3KCW2K56qh3nPrfYW85Hy2W1RHW6MW8mQFpN44VSqhW2W_5qF1VtdTwW4fz4vd1NFfl4W8P4zkG2JbNchVRzWwG8q5y8bW60LmY63ghlKWW4Qrs246Qwjd1W2LdjVl3G7lsmW4mxdVh6TnylXW3x5QN278KXLfW42g15Y24strjN5vbnqKrVCHqW56gBW-1PdxHdf3Dlwj-04) [edmonds-washington-state-ferry.jpg](W4NZMqY6kqkkpW3hDtHS3k08Rd0/*W8C1XY46MWTHDW4SSPLY2BT-pY0/5/f18dQhb0S1Wd6_HXFkW12LCfg1vYxXcW5tWD_l4Y_h__W55zmwQ8RVbq1W5qKpq92R2zwcW6VWjPD84VFCfW4nK9Jt2bMtTMW5WvzkG73rz_FN8yk_4xLHJmXW74qJwF3Jsn69W9hmhdG7BVkm_W5ycxYQ1LplGNW4c_GPc7S3ZGpW6KqpdQ4dgSMpW3jvkQy7tgvr1W7J04J652R9cxN1rJkc-krcjMN11tmWW2gtsCW6skGMw6CVJhGW6hnqc730RvWnW1xQMjD3fT3qZW5gbT5s1s_0vgVybMyv8Cs6q-W5lRCl57Td--WW3Qjxbg39W4CkN2L__qRdZmTFN6fkBGH4c8HmN91Y8lTFfBzhW42-2N667Y82NW46Lxjy364lGtW4SZRnG8CP62CW6kgldW79M2-TW1Wdkr13H6HnLW7_5XCw6l06sdW8rLT--4tHs4rW7WYDzt6sDjRTW2K5Kp36SfkKLVhfSYn8NyV1GW6h_36J3mpq-pW8r5ZH94YBc6jW7Sb1T327wqXkW4jx9vF4w4FvWW6RNjl57L5vDBW7_xkwX97vd4hW6CqK-Q5JS7RtW4Yg3X91nbxt6W1JXSwy22hT2GW6YShXB7jknm_W8LV0gy8JnLhXW6_c-Vf70xXjcW3PBdVd8NgryxW6jzkvP9k7tCqf6LhJRS02) How Washington State Keeps a Pulse on Ferry Riders with an Online Panel Major public transportation agencies are successfully leveraging the latest marketing research technology in community and panel management to better serve its riders and communities. Learn how and why Washington State Ferries decided to build and maintain a panel of riders. [READ MORE!](W4NZMqY6kqkkpW3hDtHS3k08Rd0/*N7BcNKP10v-LW5SJ9BZ1Y5rwf0/5/f18dQhb0S1Wd6_HXFkW12LCfg1vYxXcW5sPJVr1d91sgW1QxtmV4qryzJW2K_gCl2NfQjgW6Tq9HK1LGCWKW7rvtdL8Fd_s3W39-4kc2_PnSGN456gQwhqZXTN4fb8hhbpM1kW4X_M3N8rJDN7W8fT4qB63mtq5W3jS-PJ81_-KtW5_ytSP4-Gm0lW3K3mGC271St1VKbL-S8zP13xW3BMdD64WLx_8W2z6sBS9gd_L6W4Zsf_B46dT0PW5gb5Z41gKy2ZW4G8sY75Yk7lPVK-TY24L4NTtN6HYN1TsFRXlW7q573m2ttTdsV8yG6G6KtrpZVzbYmS5gM0s7N7wTNF-55BCPW4W8Pw54514NWW8S1f214qYgJbW6Z8GlJ9hkhvFW6TmKDc50b6TLW6xY1G03nN1W8W6G36N71GJ9sFW846qFh42739gW18YcLb8L0NcWW1hHbJn6lxlmXW4gfwkQ28yCGyW3lwgGv4nJZNRW4JZMbZ4Cg4hSN3pFrSSK9t4tN13Dy26gdNqhVyn_J_4s72NYW5zyPRg17_Y1pW7fFx7Z4cQhLQVb1R3z3RZc_qW7jQz8c5JBgWsW8gHBhY4pKkPxW7JH3gV4DR9HWW8Wrn5j3t3GTHW9f8jTl9gnVS0W4zxTC_6S9yFHW3XXdDK7f8qT5f2RcLQQ02) [Randomization 2.png](W4NZMqY6kqkkpW3hDtHS3k08Rd0/*W916FxC57J21CW2SJ8Rn2hLft20/5/f18dQhb0S66-2dXD1gT2s3F5xf_J3W5rgv-F1bpdgMW3Czkjx7MCVZpW2NHfPk3qC4G0W3TxCzz1Y1CC0W6c9Y7F8v0bVsW22ZsmT1wl4JjW22YZJ93NLH6dW6M1mBl6XRV24W6M696K59M8XfW7GFKSY5lq7FBW6Mzwbs54WqQ5VpL0cF69GDMZW3CWz8_3PP676W7FbhNw1c-Nz0W5kG1n-7JRMMxW1WKXnD9dcQcLW7KBk2h77Qr9CW2XTzjj3nB6xTW3j5QB119Kw-ZVTRmSv5PMmrjVyL3xR8WfFDGN22MhZ1WslhBW2Sz_gW49q9PzV6gqGV4YbGYgW54_0k_3KJ9LQW8-d46y6cD0p-VXtvZW6jKxR7W1GXKQm2lJCF7W8n17qN7nXwV-W682myK1m1FBxW90KQBR1qwCtlN61Vt432xFVbW2BHHjN44P4WvV2qVlS3GwpNRW3XmGzq2PPkM-W7R82b15y795rW4P7SrQ2Ysmr5W3nDrxX7PGTNSW7NQ4Qw19ZvSWW7mZ7J93YJ-13W93_Yvh5K1-CCW3sr3wq6-mwm7W8ZHKzh9j-8MLN2_PMYfHvWfkW6Tpk8W8fKMsDW8gQ1rN4J0_VD111) Update Feature: Advanced Randomization Here at QuestionPro, we strive to give you the latest and greatest in survey functionality and analytics. That's why we've improved our randomization feature to allow for random sub-selections and randomization of rows for matrix questions. Find out how this update will improve your survey designers' and survey takers' experiences! [READ MORE!](W4NZMqY6kqkkpW3hDtHS3k08Rd0/*VJYTh93qRsFbW5tk7xq94Vqdz0/5/f18dQhb0SfHx9c-gFRW6qHnhs4T_wC2Md_KRgSb0SxVsc-kP1SddPTW53DQ4N7s5LskVnjQ-72Mn9WVVnQhTy5mZ50NW5nY8r98Z_4YgVH59VS4gwkMrW2Mz05-4g_-gTMJpcfV4v1RyW1xRl6f36NwFyW999f656PVKcrW6N3nBL8xGZMvW6cc-4t69LPZ7W2xZTYJ8hTJV4W8lwVXY8hS296W7bj20M3dv1SsW3M3KtL2qttrNW6pzHWB7bnvWsW4dTNlq6G2lbzN7NMdQN4cNXyW75WRHJ55ZDrXW2bYDjx3rbSMQW7lnbHZ3NN-WcW44HvNx5yVHggW5xJpsZ8P2HjLW2NTtR435lqpbW5nbWwF94fwYZW4nmwry5fFYBtW3rfzkz88tb5nW8l9nTL9cSncKW5Z0JGJ2tJR-wW91Fhk21VLK_zW7rM3W46L0XgcVjgG1J5fcV0CW855mXN3Hqz_xW1VtfFf2jldxNN22TNxn9Mb77W47xmQ63JsByPW1nP07w8r48GpW8qvSNW60CkDKVn51rj1wRS6NW5csycs830ZqHW8Ng_dP4Ljy23VBzw0F6L_6yZW8hRXMp3ls_Z_W1NwBMq1MVsRjV1W1Hy3PkPQT103) [Share on Facebook](W4NZMqY6kqkkpW3hDtHS3k08Rd0/*W8LRN689kmjNyW6FlGjM98gtzn0/5/f18dQhb0SbTL8XJ8bxW7TWFFp2qwv2rM6vTq7qC0qNVf5f_x57mvC2W1BQYgz8Tm-BYW7bvkyY9f8M0SW8mQCyL76pM1nW5mG4wF4NMGjBW7JtTqn8mnw90W7bjnYC3m1z8FW8h6MtR5mK36JW2zbfbF9dSlS6W35rgCl94-4T0N7sLbG-FCG-jW5rC5Q63l6ccrW8mQMYT7NM5zGW33v14m8Hr_PDW7d094f6G7FblW4DFfS36Rr5hCW6n2kLR5X550JVdDWst51QdcLW5cNr0Y7YJ_VmW3KcVr742SjszW61_YPy5QgDjvV31K3L3KQqQxW9hqzTy7gxCxgW15kF6P5cKpNRVRlBXx8xg57sVf6Cjz6NBRYFW2JMmdJ5P29SdW36g-Mq5D3k_7W4V42pC6ZJDZ8W5tBvVQ7nww9SW8lGnl62VQTqnW7dr9qW72YqDyW8pmByc30Yyn0W30YFXS5rbmBxW5PY9dJ8xSfZHMl3BXPWDM01W798Fvb27kwGhN5px0t5VprFJW7s-Smt6PN57mW2B9Fcf8qGQ5BW6lRJl13xWwfqS4612w4S7G102) [Share on LinkedIn](W4NZMqY6kqkkpW3hDtHS3k08Rd0/*N4rqRxzHTSvQN36lKHmjzNzR0/5/f18dQhb0Sq5H8XJ8QKW7TWFFp2qwv2rM6vTq7qC0qNVf5cVM57mvFqW3BJFQw8Vm6N7W5LnrY-7NrMWHW6YHzwY4zVJ9KW7tR-vm1Dq8GRW7n93bQ1vvd51W1HltsQ2SYwk5W65kblz62KDmkN60MgQvRKzHHW567bYV5lKvt_N5420y5JVPWsW2xjchc3Mq6l6W65jrD81y8jBSW5tg24_7Xnw5dW4GnQ_17zLV65W2NnQ5K4bQW_qN6c41H0pRgSjW6kfKkt1Ywpn1W7rCfPg1VbFWLN69wPdPpRtSvW1WbBwq7rqgQDW7qTwH07spyk-Vwf9c-1Qf-d8VmP-QW2GXXQgW7DjDVT7sq9hqW1DcGSM4-WhZmW50rhkn91qKKXW45Tlt62WbDX7W5d4pZl8TmFFlW1CrjFn8Yk4ZGW2Hs9n824KyPmW38yXxG2lCV8wVcZLWR86l1BWW8xTkVT8h2wmqW83lNT45rVXj0Vqhs1q5gP_trW1dB_zp7zKRcBW8Z4bHQ1LZSSZW81BDZl6j6KWtW4H8Lpf7zQC-xN4FZ-Khxt1d2MtJCL43_BT_f2qysKV11) [Share on Twitter](W4NZMqY6kqkkpW3hDtHS3k08Rd0/*N19tCtbdcHy5W9lgwJs4753430/5/f18dQhb0SbTJ8YXMMsW7TWFFp2qwv2rM6vTq7qC0qNVf5dBH57mvFqW3BJFQw5mYRkdW5mK39c8mQCyLW76pM1n5mG4wFW4NMGjB7JtTqnW8mnw907bjnYCW3m1z8F8h6yd-W26STw75JB8vzW5ZpycS57-ZBTW83C5JP1Z66s1W83KHrF7J39pBW2przrY6W3RDgMHd1fWyKPsbW1VJryk5lX8fqW13bD4h6dkdHlW5m4mrn8X1HmjW1hnLV_5nyXxzW2tJnr332S0qXW5pH8cC5mGjnlN8WBVd1J1455W2ctTp485r51jW3qnh5N9cJg4ZW52wt105KVFj3W56Qw7-7p8cVKW5ZKnHG5n6KHfW4BJQlm85MHHJW7qgxCF4R9tRLW8VLz4-2QBDpYW76dQwn5py64NVy9d1K4VmnMlW73Qsnm1d5pgbW58Py-81vjGjsW1tjldN1P_gH-W1Wdl1n1cltpLW2Yh1zW2GD9PDW47jfPp8msxNDN4HvgXYn3ZmFW4sGv0378l2C-VJ2QXP85qYGkW4L1Mmr4JXQH_V1zNSw2vWJq8103) [Share on Google+](W4NZMqY6kqkkpW3hDtHS3k08Rd0/*W3JY1-61mw0nCW7wy_gH6SR6Bc0/5/f18dQhb0Sq5v8XJ8yvW7TWFFp2qwv2rM6vTq7qC0qNVf5fhC57mvFqW3BJFQw4NKhZHW6YQd8-8YFnk7W8mQCwm8J5LZgW8h2B3z6VZ4GlW7tZTPV7JtTqnW8mnw907bjnYCW3m1z8F8h6MtRW5mK36J2zbfbFW9dSlS635rgClW94-4T07sLbG-VFCG-j5rC5Q6W3l6ccr8mQMYTW7NM5zG33v2vcW8Hr_PD7d094fW6G7Fbl4DFfS3W6R8kkw1d5-K_W5wp92K6cbcD3W5jXfbz5X5spBN1n3dPS21hT1W7bK87V24RzqYW3T9qWT2Ttl_WW3KQjdk8nn1JmVPKVLm8RwrDQW96L3JL5Drv9MW2xJ8Dm4WpY9QW6n5kj28LgL1nW7y_3P93zHcNdW2qcwB83gdlMTW8dLDs_1ctcmQW3KMjS98lGnl6W2VQTqn7dr9qWW72YqDy8pmBycW30Yyn030YFXSW5rbmBx5PY9dJN8xSfZHl3DkFVWDM01798FvbW27kwGh5px0t5VVprFJ7s-SmtW6PN57m2B9FcfW8qGQ5B6lRJl1w3xWwfq9XLf846GjJ02) QuestionPro, Inc. 1200 Park Place, Suite 290 San Mateo CA 94403 USA You received this email because you are subscribed to Marketing Information from QuestionPro, Inc. . 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