KPIs: Customer Service | Ecom in Europe | Bed, Bath, Beyond

Also... Entrepreneur on childbirth; Great idea; Industry IQ; Webinar U Can't read this email? [View it in your browser.](   [Practical Ecommerce Merchant]( July 3, 2023   [Customer Service KPIs]( [KPIs for Ecommerce Customer Service]( [As a business expands and order volumes grow, customer queries increase. Ensuring the queries are addressed promptly and accurately becomes crucial in fostering repeat sales. Key performance indicators for customer service teams — internal or external — are essential.]( [I’ve managed customer service for a large online grocer. This post addresses the primary operational metrics for a customer service function.]( [KPIs for Customer Service]( [Inquiry volume. The inquiry or ticket volume is the total number of incoming customer contacts, often segmented to the channel, such as phone, email, and live chat. Customer service software can label the types of inquiries — e.g., shipping problems, defective goods, warranties — to help correct broader issues.]( [Abandonment rate is the percentage of customers who leave an interaction before reaching a live advisor. It applies to phone calls and live chat. Read article >](   [Charts: Ecommerce in the E.U. 2022]( [Ecommerce in Europe is popular among all age groups, countries, and products. We tell the story in four charts. Read article >](   [Lessons from Bed Bath & Beyond]( [Bed Bath & Beyond was once a retail category-killer. Then it wasn't.]( article >](   [Entrepreneur on Childbirth and Running a Business]( [Elizabeth Mercer launched Sleekform, an online seller of ergonomic office furniture, in 2018. Four years later she had a baby. Read article >](   🔥 Today's Great Ecommerce Idea A good social media marketer is ambitious and green "A hunger to learn is critical — with a mix of analytical thinking, constant curiosity, and creative background. Adopting a learning mindset spills over into everywhere else, and fosters success." - Andrew Foxwell, Co-Founder of Foxwell Digital   [🎙 'Ecommerce Conversations' Podcast]( ['My Wife Quit' Founder on Publishing a Book]( [Brandless Exec on Acquisitions, AI, More]( [Subscribe]( to the podcast.   🎯 Industry IQ Resources from our advertisers. [Pros and Cons of Boutique 3PLs for Ecommerce]( [How Creators Are Using MyyShop to Effortlessly Sell Online]( [Empower Consumers for the New Data Landscape](   🎓 [Webinar U]( Instant 20-minute video + ebook. [How to Evaluate Sales Channels in 2023]( [Facebook]( [Twitter]( [LinkedIn]( You are receiving this email at {EMAIL} because you opted on our website to receive the Practical Ecommerce newsletter. You can [unsubscribe,]( [change frequency]( or [update your email address]( at anytime. Was this email forwarded to you? [Subscribe here](. To ensure this newsletter reaches your inbox, please add newsletter@practicalecommerce.com to your contacts. If you use Gmail, just drag this email to your "Primary" tab. -- Practical Ecommerce 125 S. Park Street, Suite 430 Traverse City, MI 49684 Copyright (C) 2023 Practical Ecommerce.