Policy update: Olark is discontinuing chat support to free customers.

Beginning March 18th, 2020, Olark will no longer offer chat support to our free customers. Hi there, I’m Emily, Olark’s Director of Support, and I’m writing to let you know that as of Wednesday, March 18th, 2020, support via the chat box on Olark.com will no longer be available to users who are on a free chat plan. We welcome and will still respond to emails from all Olark users. Why are we discontinuing chat support to free users? We want to make sure that all Olark users are able to find answers to questions quickly. We will stop offering chat support to free customers so that our team can spend more time improving the Help Center. This year we are auditing the entire help center, and making big changes to bring you updated guides, demo videos, and how-tos. We know this change might be disappointing — so we would like to offer you a chance to try out the paid plan, with a new 30 day trial to free users only. Along with unlimited chats, paid plans include features such as: - Using [automation](W8mHV0r3NXQHXW1QRK-y8SK_zy0/*W3BHj8g42QrP1Vwd0G43bwp920/5/f18dQhb0SfHD9c-kQvW5ZYlFz22jgLsN47FD2MYw9lCW5FHMDF3_RH7gW1wcxHq7K0hWZW1MpvCh2HnxrRW2NB2NV7z_pphW7D0C4J7nb5cqW7n93fX1G6pC_W1HrZjw1HltsQW2VtC3z7t5r0hW4h9YR_366BmvW1J5V342MkNQsW6xhdX57JRPfwVXVJsZ6_7qLGN1TRs3FZTm2tW4DqHqz6dgmw3W4yv2r03LmJLKW20Y98h1YfY94W720dmB5RpkcdW3bqGbG9cLS1LW3jxWlJ3VVkFJW4LG55J3yZDDxW42cGD5486j2RW5TD6h63ssTjSW6Nxnch2CSnSZW4pLs8h6fZ6bnW5vxzRV4DGC0gW6NPptj3zjhxTW4J9R3q6bJB5DW3K1KVx3HDG1nW6QGZR_6tPwnLW2pK0dG6VYCmGW51DjDL4LjFdPW3zbW4M3vrjXMW5RKJC668cvXvW49r1-62-BhS7W1kPYck42kyVgMz5DDHrPpMvVrJh2D41MLvyW2ykJGL2yc11rW50MFJV5CRbFYVyqHxh4QtQygW2nRzM35700BjVTsRcQ4ssrMDW1tPG_879NGqBW5KP1KR1vy28YN81kVn19XfwsM7s2GR1swSWf2ksS_T03) - Access to chat and offline message [transcripts](W8mHV0r3NXQHXW1QRK-y8SK_zy0/*W3HtmL82KNH3wW4ndtVN1tDjKj0/5/f18dQhb0SfHD9c-kQvW5ZYlFz22jgLsN47FD2MYw9lCW5FHMDF3_RH7gW1wcxHq7K0hWZW1MpvCh2HnxrRW2NB2NV7z_pphW7CNxTW1Hs7GQW2LBpVs1KkgX2W1xyNhN1HltsQW2VtC3z7t5r0hW4h9YR_366BmvW1J5YDG7B1cKYVfcBLJ4dxysjW2-0N-T1McdvBW1G9WXZ1kq_VXVvXGtg70fl6pW7PJ6bd2gM1cwW1THSXd5J10-tW5FHJhr3x0ks-W7zN65h1CcxPNW9jq6GP1GgGq8W1YYV5x72nt_yW6sxx-h225jPZW2437_27DSz2HW1McX7R82kSS6W5--DRj2cTc3yW7Py0yv7qRcT7W2kR3ML82sGdkW1N8V0S717Fg-W7NWK_w6wBjW3W1Tj5cX84nXpzW7WsXqS1bTcjNW87wwn67bmBMzW71cND36rGWy2W1McGsV7BX3ZBW7NFMmT24Kx1rW1tjBpP5mrHfBW218N_04YDgg7VcWbVf4Wpz-0W20VB1s5ZcB0RW72BTcZ8r48GpW8qvMkZ60CnrJVn9CGd1wRS6NW5bfCQp1FvTxrW4hByVf72Cd7NW18wKQB987GcyW2x0SLB4GxzgsMVMPVbVrLq8W5l5v8k5t-m_q0) - Saved [visitor profiles](W8mHV0r3NXQHXW1QRK-y8SK_zy0/*W2WmPSV5BxF6kW8K8k4G8F1yXp0/5/f18dQhb0SfHt9dsRb-W7FxDQZ5HKBTpN22S1R8tfBDYW7wVngj1-YtS2W5q9cPw8yym7NW5yMHLS1kb_wJW1nPLDM3PvWW4W8vXNlg3Pp43SW8wWvB366hGfYW8Bpf2T8mp2bwW8p-Vr065kbknMPKqwWZvH91VRBdSk63JVTcW7ZHRCt3SXCpYVrZPg33vzXCFW5D4GSs5D62cRW3Q-8H-3v7CBPW3Wlz2M5RXcQ2W5D7MPn1gc9CgW5lN3j71B8DH7W5L1yJ85FxwvGW6TPw4V6b7_K6W47P0wC403tVSW3vbpkw6n95ctW2WMrCm3RrCP5W3x7Pdm3KKhq6W5WcHjX4rHfQZW5yfPrP3xz_--W2WSRyp3MHVV2W2KM_Jd49XJhFW5hrgV_5-pfyxW4kCmSJ42tGknW5X1MlK6fWPvGW2Nrrm14VtZSrW3Kh1-43VWsGHW6r_WZN64N4nZW3Wr_tL3xj04gW5Fv0D-2Hk1y9W2MS1Dg4RztmjW37P0d415hnZlW2-Hb7j1my9VhW1my8tc2J4_PNW8p0_B82zdsl-W5f7wzn4J35SnW2N3pZ-8yVG0lW7wqL5S7vPS3mW76hPDJ4n084HW79242B3D2ZfnN2dpqD7cTSRKVcSDnQ3qGVTN102) - Integrations for [ecommerce](W8mHV0r3NXQHXW1QRK-y8SK_zy0/*W61Svwz4j2cClW5M-tGH1vN3PL0/5/f18dQhb0SfHv9ctzqxW7FxDQZ5HKBTpN22S1R8tfBDYW7wVngj7RDWnHW5q9cPw8yym7NW5yMHLS1kb_wJW1nPLDM1rfPmYW65jVg563JTkGW2xrqHF90G7thN8S3yR5bY02SW4s81-N6bMZdYVfpb-y1nY85QW2yGPWq47N_5jW1y7CZX2-0Y0RW2n-SqX3LZftzW5hJ_sW1Z67ktW8hTJV48lwVXYW8hS2967bj1_4VFCG-j5rC5Q6W3l6ccQ8mQMYTW7NM5zG86z3f0W2SB4KL52YlfxW3_8mpl9fgwMTW4fPp644BK19YN2qfDgw7PP2MN1FnyJWs7ZWrW7v0_c56XDGd6V5kKHP4zxBf2W1TcT4Q2_VfPcW5n3PM24Q3dc3W11C2rD6ysw5mN4gww9snRfnKW3mF2p73pglPsW1Brfqy1xZCfyW2_Vw7_4RqVfYW1TCFml30k5k8V72Rzg7Jr1RhW2PcKCw3gv8p7W1rWYc86JRZwlW8Ph58-594T3MW1J4xmP1J4k9YW2RwbRk1xvVTmW1Xt-CV95kkznV42c_83nh5hSW398DLK44CNlTN41Br_NJPj44W70Ddpf1px6sKVL9YW48v3WwgW1MWhN-1MKdcdf5y7wHb11) or [sales and marketing](W8mHV0r3NXQHXW1QRK-y8SK_zy0/*W7r6ZDY50tGRFW5SnxL91FkhLW0/5/f18dQhb0S8319c-gnCW5ZYlFz22jgLsN47FD2MYw9lCW5FHMDF140DM-W1wcxHq7K0hWZW1MpvCh2HnxrRW2NB2NV2WtJHJW2Sxjc82PjCqQW2VtFwQ7SRfy8W60MbD863n6FlV3frYF2Mn9WVW8Zg3Ym4bJ02hW4b_rKw7MbC69W52XGKf58jgxcW54SyTm32SqXwW8GplLY1W-xsnVd-n6r1MhsQkW2P0bxK3FLhRyW7xR9_s2Vjhb0W5bPQ0k7v4vH3VMBCtB2StQ5cW6FgYFW2JDFcsW5qJdty6TKMRcW6b7_K647P0wCW403tVS3vbpkwW6n95ct2WMrCmW3RrCP53x7PdmW3KKhq65WcHjXW4rHfQZ5yfPrPW3xz_--2WSRypW3MHVV22KM_JdW49XJhF5hrgV_W5-pfyx4kCmSJW42tGkn5X1MlKW6fWPvG2Nrrm1W4VtZSr3Kh1-4W3VWsGH6r_WZNW64N4nZ3Wr_tLW3xj04g5Fv0D-W2Hk1y92MS1DgW4Rztmj37P0d4W15hnZl2-Hb7jW1my9Vh1my8tcW2J4_PN8p0_B8W2zdsl-5f7KQgW4J35Sn2N3pZ-W8yVG0l7wqL5SW7vPS3m76hPDJW4n084H79242BW3D2Zfn2dpqD7McTSRKcSlhjf7jJgXw02) - Detailed [reporting](W8mHV0r3NXQHXW1QRK-y8SK_zy0/*W1VFB283c4K4RW7cnZW54Vxl880/5/f18dQhb0SfHs9dsQYMW7FxDQZ5HKBTpN22S1R8tfBDYW7wVngj383ZY-W5q9cPw8yym7NW5yMHLS1kb_wJW1nPLDM3PvWW4W8tYCc48l2nPsW8DmPz28mp2bwW8p-Vr065kbknMPKqwWZvH91VRBdSk63JVTcW7ZHRCt3SXCpYVrZPg33vzXCFW5D4GSs5D628gW7J2TFw3jL1hnW5Hsr_p5G2WvyW5_7w8d5kh_7dW3gPWjw1wchBzW5Rpkcd3bqG8hW8M4Lvk3jxWlJW3VVkFJ4LG55JW3yZDDx42cGD5W486j2R5TD6h6W3ssTjS6NxnchW2CSnSZ4pLs8hW6fZ6bn5vxzRVW4DGC0g6NPptjW3zjhxT4J9R3qW6bJB5D3K1KVxW3HDG1n6QGZR_W6tPwnL2pK0dGW6VYCmG51DjDLW4LjFdP3zbW4MW3vrjXM5RKJC6W68cvXv49r1-6W2-BhS71kPYckN42kyVgz5DDHMrPpMvrJh2DW41MLvy2ykJGLW2yc11r50MFJVN5CRbFYyqHvGW4Jz8HM2nRzM3N5700BjTsRcQW4ssrMD1tPG_8W79NGqB5KP1KRW1vy28Y81kVn1M9Xfws7s2GRV1HvHX6vgtPW103) - And [more](W8mHV0r3NXQHXW1QRK-y8SK_zy0/*W6XRqrz7Q-_C0W5v6Q2z6FXgWs0/5/f18dQhb0SfHp9c-gnCW5ZYlFz22jgLsN47FD2MYw9lCW5FHMDF6l7KLgW1wcxHq7K0hWZW1MpvCh2HnxrRW2NB2NV2WtJHJW2Sxjc82PjCrpW2MB59L1GmsPFW1L4LKy2WtZKJW2GFmQX6z4zs2W2RBxN-2Fqz2vW7nb5cr1xXLG_W32GyTW34mFZqW1ydRdx1T-DLPN2YFmQjZTm2tW4DqHqz6dgmw3W4yv2r03MlV3pW4J4qp-2KQ2YYW6lD20d49WVtrW3VVg178MJm-XW64mc2t7d094fW6G7Fbl4DFfS3W6Rrbwx2hT0yCW5WH0Ry4LsStHW5wLgN34WDXnXW8ryJPS3sQRzJW4LcByh2jfzkMW5DG7bk1wY5VwW7lClTJ2pxRh-W5cldq57Zh9Z0W6RPMvS4VZ6CtW6mmZFg1KDs7RVNLzbv5s1LztW6btZNh73NW4gW5CT2nz6bJyD3W4M47rG3SKL7ZW1q5lhG1FfhrnVJ-bpm3kYc04W4p7yDT2Byq_wW5x4_nP5x4VSdW1pgxYM5qR5DhVZMbBD2bpF2HV215_B1J7MVLW6g726622jnF3N21Pb_hkWVkRN88VgVLKMk-ZW518qWl8XBHsxMVs7V_Vmn2VdVsl3L02) If you are currently a free user, and would like 30 days to try out the paid plan, reply to this email and we’d be happy to help you get set up! Not sure what type of plan you have? Both chat and PowerUp payment information are available on your account’s [billing page](W8mHV0r3NXQHXW1QRK-y8SK_zy0/*W3kg1xP2jjL1pW5xHttW1ns0Yl0/5/f18dQhb0SnGV9jNpGFW3Rgx7P7wXdkxN11qwX4fD3zzW8qw7Bs55rK0vW2K4R9r8ZkD0BN7srgNfHB-MfW5mZ50N5nrjV0W1TxQ1c2MznrNN5nbq6BGXpVfW3-QcpW32qZwzW5lGckD8TncMhW53htvP7NvSlWW36mqdP7q6YdNW2Qx7jF1Fn1xGW31P-HJ7xR9_sW2Vjhb05bPQ0kN7v4vH3sPQ-tW2StQ5c6FgYFWW2JDZKm2JDgVLW8p2T0N7G1d34W5-2sjB7ZzDyKW7GLjPj2KHLs0W81pfvZ1rmhFwW1W-t8d7d43_6W7s7Mhz79b8v2W7NTGPw1yffN2W7jXCPW1H9rYXW1ljqHc20-4D2W1Y7_Ps7jg01bW1V4w7B2WjqhNW6768Ny7x6K9WW7qRHjW6TtdvWW60Z_XC1lrhv-W2b4cqj1xxz1lW1wjQtf1W-t-HW1jFws57vNd93W5jnKqr46v8kvN4cdLRZcZLWRW86l1BW8xTkVTW8h2wmq83lNT4W5rVXj02MfNg4W5gHkT91lwF3ZW7zKR9c3BhbltW9c195-8CsVx-W2c7x8c8ZTyctW41Q6-02fLnyNN5fmWbVdSQk9V1_Q0K1FwYlH111). We truly appreciate all of our customers and your understanding while we make this transition, in order to bring new and improved support options. All the best, Emily Director of Support W8mHV0r3NXQHXW1QRK-y8SK_zy0/*W8TjX0g1rYWlvW7rTZJ53k2qKt0/5/f18dQhb0S9r99hxT-0W7FxDQZ5HKBTpN22S1R8tfBDYW7wVngj8qbc-0W5q9cPw8yygYsW8rzY5p8pDk4YW3L52Km8tBZF7W5wL96L1sL3M0W3Mybvy6Q8F7-W6cDM725x5WPWN8t3l0_7CgTfW25h00Y67zSv5W5xHg-N5w7VTjN5mfK7ffsRLFW3v7CBP3Wlz2MW5RXcQ25BWVshW2Rxr-s7wVs9bW1lRb4_61mzVzW8T55cY3RwD1yW2_1rp53ZQ23FW8vr5Ss62VmHvN8HghtZJJBjtV-twkK3C2NhlW3L3V5q3BC4f1N8Bty29PCWBMW8l_QlY5vGnGzW5lK7R95H2vMRV-3_YC8jJswgW5C5Xjg66K7BBW32B0Xm8qDQBDW8m-PG63qflvTW30t_ZQ5lNm_MW1525K85rR0czN5qd3qL-twLYW5jVXsx3LpyD6W7kLV857q_R-GN5hyKb76Y9ktTTrJ15xRWwBW3M6VqD3CcsN-W2TtD2z5Q1dCQW27-YrT3wz5lWW5mSYQ15BgK3QW5YCL0F92fLmnW3nM5Cy8fV1xGW17BX228YGqVdW662XMy2pglVTW6vc-Z665G5DRf4RsxY404 Olark 427 N Tatnall St #63602 Wilmington DE 19801 USA You received this email because you are subscribed to Olark Announcements from Olark . Update your [email preferences]( to choose the types of emails you receive. [Unsubscribe from all future emails](