🔥 Ignoring You

What to do when your client completely disapp... [View & share this email from your browser]( Hey, again! How's it going? Have you ever has a client who's just completely ignoring you? It can be confusing. Frustrating. Hurtful. And may cost your business money. If you've got [a client who won't return your calls or emails]( today's issue of 'Freelance Fire' is for you. In this email I've got: - 50+ Scripts & Templates for Working With Clients - 3 Sample Follow-Up Emails After No Response from a Client - What To Do When a Client Doesn't Pay Enjoy! Preston & the Millo Team PS. Want to know why six-figure freelancers love [Moxie]( (formerly Hectic)? $20/month gets you everything you need to thrive as a freelancer. From contracts and proposals to client management and a ton more. [Start with a free trial](. 50+ Scripts & Templates for Working With Clients Knowing exactly what to say when working with clients can be a challenge. And sometimes, you just need a quick "copy/paste" solution so you can get on with your day. That's why we did something exciting yesterday and released our newest freelance tool: [The Freelance Files](. 💪 Inside, there are 50+ scripts, templates, spreadsheets, and other documents to help you be a more effective freelancer. Compiled by 10-year freelancer Adam Wright and reviewed by our team of freelancers, this bundle is high-quality and ready-to-use. [Get access to 50+ scripts, templates, and more for working with clients]( Don’t reinvent the wheel when it comes to your freelance docs. Use our vetted templates, scripts, outlines, and more to simplify your client processes. [Learn More »]( "When a client ignores you, that is not necessarily an indication that you are doing something wrong, or that there's something wrong with you personally. Let's do our best to detach from outcome." – [Lee Chaix McDonough]( Author 3 Sample Follow-Up Emails After No Response from a Client Sometimes, the best way to overcome getting ignored by a client is to follow-up. But what do you say? And how can you keep it from getting awkward? That's where [these 3 scripts can come in super-handy](. These templates are NOT complicated. Take this one, for example: Hello [Name], I hope this finds you well. I haven’t seen a response from you on the [proposal/price sheet/sample] I sent over [exact date]. I would love to hear any questions or thoughts you have. Can we hop on a call [Tuesday/the 3rd/whatever day works] to discuss this further? Thanks! [Your Name] Quite often it's not what you say, but how you say it when it comes to effective client communication. This might also be helpful: [8 Client Communication Skills to Grow Your Business Fast]( [Moxie]( - Want to know why serious freelancers love Moxie? $20/month gets you everything you need to thrive as a freelancer. Contracts, proposals, project and client management, invoicing, time tracking, branded client portal, and a ton more. [Start your free trial now.]( What To Do When a Client Doesn't Pay Probably the absolute WORST time to get ignored by clients is when [they owe you money](. That's why we recommend you [always get your payment upfront](. But if you find yourself waiting FOREVER on that client paycheck, here's what we recommend. Start with the first steps and escalate to the next as-needed (which is, hopefully, not very often): 1. Make it clear to your client that it’s time to pay. Reset expectations and assert your professionalism while expressing the importance of prompt payment. 2. Stop working for free! Pause your work and freeze the client's account until payment is received, without giving in to guilt-trips. 3. Be bold. Take a more assertive approach by confronting the client directly, either in person or over the phone. 4. Be persistent. Continue contacting the client regularly through emails and phone calls to remind them of the unpaid invoices. 5. Bring others into the mix to exert pressure. Reach out to relevant parties, such as the client's boss, investors, or partners, to inform them of the payment issue and seek assistance. 6. Send your client a formal demand letter. Formalize the grievance by sending a Demand Letter, which can serve as a catalyst for action or a warning before considering legal action. 7. Decide whether you want to go further. Evaluate the situation and consider the potential consequences, stress, and costs before deciding whether to escalate the matter or walk away. 8. Take them to Small Claims Court. If necessary, file a lawsuit in Small Claims Court to recover the owed amount, considering the pros and cons involved. 9. Hire a lawyer or collection agency. As a last resort, engage the services of a lawyer or collection agency to handle the overdue account professionally and legally. Read the full article these ideas came from here: [What to do when a client doesn’t pay + how to prevent it from happening again]( Action Items: - Sign up for access to [The Freelance Files]( if you haven't yet. - Start taking upfront payments to avoid clients who disappear when payment comes due. - Use the scripts and ideas in this email to finally connect with that client who ignores you. You've got this! Whew! If you made it this far—thanks for sticking with us. See you in next week’s issue of 🔥 Freelance Fire. [Twitter]( [Facebook]( [Website]( [YouTube]( [LinkedIn]( Copyright © 2023 Millo, All rights reserved. You subscribed to this newsletter at Millo.co (previously GraphicDesignBlender.com). 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