Important information about your award miles, Mr. {NAME}

Please do not reply to this e-mail directly. To contact Miles & More access Help & Contact on miles-and-more.com. [Online version]( [MaM NPB Endorser ]( Changes to the way your award miles are calculated These are the changes that will affect you, Mr. {NAME} As announced by the Lufthansa Group airlines in December, the way your award miles are calculated will change with effect from 12 March 2018. From that date onwards, your miles will be allocated based on the fare – i.e. the ticket price plus any surcharges levied by the respective airline. To calculate the number of award miles, the fare will be multiplied by a factor that is dependent on your frequent flyer status and the airline operating your flight. In the first few weeks after this change, it is possible that your award miles will still be calculated based on the current system, i.e. by flight distance and booking class. If this is the case, we will make an adjustment after the last flight in your trip to compensate for the difference between the two calculation methods. Please note: in the future, your award and status miles will be calculated in two different ways. As a result, they will appear with different figures in your Miles & More account statement. We have also introduced a useful innovation for you as part of the change to the calculation. From now on, on the Lufthansa, SWISS, Austrian Airlines and Eurowings websites, you will be able to see at the booking stage how many award miles will be credited to you. You will be able to get this overview when you are out and about too, as our mileage calculator is a fixed component of the Miles & More app. Based on your individual booking enquiry, the mileage calculator shows you the award miles credit you can expect for your next flight. Is there something you are still unsure about? On [miles-and-more.com]( we have put together lots of helpful information for you that should answer all the essential questions about this change and about the future allocation of award miles. Kind regards, Your Miles & More Team Miles & More App Follow Miles & More [> Change e-mail address]( [> Unsubscribe]( [> Contact us]( [> Imprint]( [alt tag] Corporate Headquarters: Miles & More GmbH, Neu-Isenburg Registration: Amtsgericht Offenbach am Main HRB 12211 Executive Board: Roland Adrian, Harald Deprosse Shareholder is the Deutsche Lufthansa AG Chair of the Advisory Board: Harry Hohmeister