Creating better customer experiences through design 💫

Explore interviews with Monzo's head of design and lead user researcher, sign up to our upcoming webinar on design thinking for CX and more. W3X2xb72T3fPbW3H2Zg-1rvg7-0/*W7r1NPC3BF5HJW5NL2bZ4rYBCG0/5/f18dQhb0SbTM8YXNdxN8CStY4GX865W1yMd7110sVQcN3fPPrhXjzGFW1td_cl6HLbf1W2Rgsmt7w2sLgW7C_bt97QHDdkW7mHF3-7sTjsdW2Qy-jy2MkPjTW2HnHLB1GqVk2W6rBz8V1GmwJ3W7vPVHQ7w4nLlW2-BvzS7kcs3hN1FpGp3M60kMW7zN65h1CcflBW7vt5413C9XVjW5RlSdT5xNCj8W8mGgzn313G1hW3N3nb13mlZykVY63jD8pDYcFW3ggPvB8pBrqbW8yTqKV3gWJy2VHdgK65z2wx-W18ZFcC5jjww1W5NBjv88LmtM0W2-0qnv31Y6_TVV5-303ZKW4DVT2p8z30W_xMW5wK9p06qv8dNW8wxKRT11Y91fW39wC5M3tczmCVRgfM45G4yWQW49r5t-1HCCPmW1cCM7X1Q68w6W1MMh8v6NWddhMMd__pLMJS4W1nPcdW3Q07SjN25LD6x7PH7qN4QDgwJVX4dZVm2NZt5SwPsnW1tj7yw8BlmQfW7zhvHv1tQ3BxN6Hn8lMNDyx-MrTzpY1kf8ff17Vdmq03 [View in browser](W3X2xb72T3fPbW3H2Zg-1rvg7-0/*W1jZhZJ69hxzqW6FrVfX3q55kl0/5/f18dQhb0S65Q7Bf-yPW12NLPq2XWjYZN1Ty73FVDzN5W5Hfd-t4RQ15yW9f_Gpn81w8zGW1cKrGM6qTm6xW4CmhxT5J1fsdW30KDg04GB1nyVdPspT15GzhxW8qxySj7QCRV5VzRJbZ8XcF6KW8nyM4h6M_th9W6YlvHB8q2p2wVN-xKX9bnhY-W1m220m4TrJg9VM0ySk68b8msN2xTNhbb0dtvW7Y1Yg68N-DQwN78Lys_1B7CGVnhQCg8cwdjQN4NgfML882HYW19GVS41l4zQ6N2D2M9Hpg7LRVdg4_g5kKKZHN38tZp-S2GpXW5VPtZX26Q4dRW6Spl1h56Wq_BW6Y2FFG7HqdZRN5jv9hMmCG1XW5mZY4h17HKk0V4SVTh1SB0c5W6HZB0H5vNWyKN1km7kKXpR-GW5xsXWF6tSKSdN9hcSsq712VFW1JnzfJ8CgXSHW7YMVpg6kqrcvW7F2fYm78qWQsVtzFwd1Z6qhYW5Fyt1V8NdGtsW2jQP7X2Jxdk5W39jvq45NHqCQW3-9gGV2SKTSCW7_K15y8j8Kv1W98SKGN6WF1x5N2GYF-_gSf5xW6X4Dc71F8J10W8JZkp64lctCFW5Y90YT5_6YF2W9jvfxR3D-_qTW90FY3X78H-nJW8bvJ4w8ygNJbW1TNpGx4kJrllW8zPqPW8XmxHSW83FZ7D3vHvBRW9dZS_H6_RW5DW9l44zN7Lf0q1W7h-6Yw89fNVxW2fGLsh8w-cdPf6y6sPJ02) Design Insights 29th May, 2019. Week #22 W3X2xb72T3fPbW3H2Zg-1rvg7-0/*W3czJBF1zb-0qW1kGZyJ8qwHqw0/5/f18dQhb0S4006_rVWdTy8Xm1tYj6JN52psfSDQ8QtW33pgPn6bRqs0W2LgB-q2NpDhkVJ5jCb83m7CJN4VgwVYQpCH1W2ZWwFl6gqbdmN5HN_6ScbRBHW43ZPsc8Lq7q2W4n1klH8hdyD-W7jqDl77HQPp-W5n7wXR3NVbSpW3mT0Q95P8CplW2YV-tl9fwC-mW1wmSMY4Xqk_3W8c0p1t1c_78MN5D-skdsH1N6W6Tdsbx19vWlMVfn_3D3rGnSPW6xgh8_46HTnqW5VvCMs97kPm2W6YNdk75zv2QnW3Srmns3Z66T_W96MC6f5ZMnsyVhTZYZ7wgcSfW2WcBMz2JFnTJW3jSHcl7cJ-18N3VTl6Sp1-MVW3JWczp1gpw8mN6rN3Z_mTKy-W6rrJW28hhF6RW6vqK552pxyX1N4vfbSn-5t1qN2yGNJPh-gGsW7HvtqX6-2n0DW8sL4yQ8lqZd3W85C_Y612nFZRW5DMHBn47JX2gVxTGzW27jFpCW4QTgTY8Bqc7BN50KplZ6rQWBW92_7SH7jpnV_W58YDNw80Sh9_VzZc988JzPjlW5v9m1R5zL59JW4CCYW85qqKq_102 The Business Value of Design McKinsey & Company challenged the business value of design and carried out “the most extensive and rigorous research undertaken anywhere to study the design actions that leaders can make to unlock business value.” Here's a short summary of their key findings - you won't want to miss it! [Read the article](W3X2xb72T3fPbW3H2Zg-1rvg7-0/*W6SVwwT5wMcKFW4Vv4TQ1C4-f50/5/f18dQhb0S4007w3xTHM12gXmj2vNqW2-TK6r2vyqcZW3_7-_064QSMFW1lGR8W7jl99CW9b5jwm3PDnssN6lmNwbyGDvgW2ZnTVG5WjVNdW854tYs61cptJW5L1mb3114psWW16GDJT51wrC9W29SZyF7k_0DXW7y5tTt7jWB2yW8xGppc13vqMfW6ppbRf4hDnq7N8kc0xS8gkRzN5462fjhtQsRW4z9Qnn7RpDCTW9ftNmY1dwP53W71WNVv4kPcbwN4Nzcl8Q00zTVjH-Zp75gtGBW879w_62lQjFKW4530Kg5H0LfZW45HxdP1f5dxbW1pm-Zk2C77N7W8lr_LF30rxgKVx_PRp4BdyWrW1HkgHJ99Nxh9N5XX60NBqpl1N3f7FpnShdn9W2ZY6LN67QkTCW4GL4_J3sQLFbW3VPnvK1SqX5sN6PlXY93x_8sW2gYTLW1rfCtlW7XNT763k41NfW3ctwpL334GmGW6dx3Hh8dgmCyN5zS0nHP7smbN2YXhZBdg9JrW1gL9PR4pLzNqW6B37f08-mRn_W1jKYb35xqXpSW2XL1Jv7j94JrW2dMGTS7Ft3gmW9fbVk78XwglJ102) W3X2xb72T3fPbW3H2Zg-1rvg7-0/*W6d2ddH8q2vWqW8cmrFC7Bfd1f0/5/f18dQhb0S65P2dZk1zTyx3R2nQK_HW1cFlz42sSDwhW5VZPWT1llYf9W2Ymc7s4_sjMqW96g0b26-6lv9VLdkDM6KtSqDN36NvK5F4cP9W1Vxx8-7v257KW84Ffyg6-GkcDW29m01b7TCLwDW7W7Xnc5XDSC6W3Lb-gv1Nj0ZhW1VGKqT62-QlhW49GLZR2x8FMLW7hN2VQ79h44JW309pZr2msj2_W1dKRd94MPrMpW7tV81v5ZY6RzW1kzJXc8NPyqnW3RjZy_1vG-qdW23zTS-40Qq20W6tT-Ps2CQn3bW19-G6l7bLqjkN5z2wk_m6Sq9W3C0Czt3jlKl8W1dlpn750Fc6sN3zfC2WnjBtCW8_200G4jsV74W7x6qxb631Bq4W3XKRcx48wbHqVCX5BT7YXhynW7yvpKX80BmqyW7ZVdnN6zZ-xqW7LX2jf6GbmjjW1zv1Nr3X0xDpW98HdgL75MkrGVqR9Tv4XL4rcW1wCkrP2xbWRCW58dRcY90zdTJW4nmr-T6Hs1SyW8z6nQf2k4Jq2W2n1lw617JxKMW6hqLMZ5-zK7QW3M91pC8hC_c1W2k20vY6Z01VgW7C1z_N9lLtxPW6-w3yy4GhYxqW4PXHTX6HmVFyW2l421H8h8vg-103 How Customer-Centric Values Helped Monzo Disrupt Banking Vuokko, Monzo's Head of Product Design, spoke to us about disruptors in the financial space, modernised design and why defining a strong customer focus has helped set Monzo apart in the banking industry. [Read the article](W3X2xb72T3fPbW3H2Zg-1rvg7-0/*W2Lkcbq3nfgLzVQpTQ_4vVr3c0/5/f18dQhb0S65P2jW4v5V12B561cp3XmW2Gk9Zx7CBT_NW8Bnq035p6k7DW2-xb9T1_JhT1W6VWjNF29SFftW8N1qv77vN_QbW19pg_C1q3j1cW5cNJVv8mJ90FV5NGhW6k59N9W4FkWxL7TQDc_W8JyPh42fzcSJVV2c1x1t6Wg_W6j9_SP1cNcG_W3WphwB1FmjMWW7f5K448rXlrwN5qB7-RQq9G4W2wbpMn7dM972W795QqK1bd17gW94rVrc3c7GwzW1bp0Pf36-4H3W1bVc6l68VlVfW1T9SHy5khXyVVHwQMk2Kb1SKW7cBC-017sGrHVgTzd521kH3wN55xN-2tYNMnW8gZy_m3067ybN2NVlN9yjZrvW1Y2wSG8ZLw1wW5sqb0K6zZM_DN1hjFCrHj4WfW5HgsGZ5my2x8W3YvW-12FZzWnW6HL8gB6QN3YHW4rq_Vy5ZjmzXN3cyZZhTpK3HW6fxy-Q61X1jZW82LsHv4nmxx6W1QVj403S2gH-N9gQWXd_-mn7W3fSq3-16WxXcW2Kwrx_7XqjdRW3Cbw0r18yFsNW8JmwKP7qjMwSW5RJmCt9fGsQ0W5Dwrw11rnB3kW4Fz3Q59kDl23W4sL6zr7Ck1k8W7V3fzp5q234S111) W3X2xb72T3fPbW3H2Zg-1rvg7-0/*W1lwH-X7bV2f4W6PHcd97T-CNw0/5/f18dQhb0S8369dsQWnN8CStY4GX865W1yMd7110sVQcN3fPPrhWbFY6W1td_cl6HLbb3W2KmvKw1GmwFyW7SQxTj1ysvNcW1D71qQ7z32H7W2Wty6x2MkF5BW2HnZcT7C2_nfW7lbwpH7t51bJW7qWQ-91J5YDGW7B1cP22Sg7q8W1HlPgD2MBPvNW1Pl71l6Bw-Y_W58R2pq1Glzf-W6w6P_r1MkxTkN1wsTgq6-JD9N3LzLk-N01f-W1pNBPW52SLKTW64jzh47-JXR6W1lRb4_61mzVzW6xz46R3K27KYVRFkGq1YdxmTW7ldyjx608MF6W7v7Ppf6KJvJNW1TcK7D7q9s7rW6xy8wy7q4srQW7PBw-Q6yQp8RW1lsykv1PZJC_W2kXgwY1fwzwxW2b38Gg83FZGPW5Y0RHd65RQq8W1McYbM7XrP4vW1M3kRj5_S19rW1FllZP3rWjzzW7GZzPk25Rs_kW6m0NLV6Yr6LbW1Hw2WC1Z3f0ZW8lTbVb3mbQ9SW2rcFZG7dr9qWW72YqDy8pmBycW30Yyn030YFXSW5rbmBx5PY9dSN8l-xrMt-3LTVWDM01798QfJW2TlgFb95RKcRW2B6jYD33337BW47QVHN2B9t4VW6GsxrK6gVCkGw3xWwfq86gf4vGPmV02 A framework for finance companies to generate user-centric solutions at speed and scale Join our CEO, Murat Mutlu, to learn more about the customer-centric Design Thinking process and how to run your own workshops using our free digital and print kit. Learn how to apply the stages empathise, define, ideate, prototype and test to any problem - resulting in financial services your customers will love. [RSVP: 13th June](W3X2xb72T3fPbW3H2Zg-1rvg7-0/*W1KYtQh5Lf1V0W3-DBQ37VcxL20/5/f18dQhb0S8369dsQWnN8CStY4GX865W1yMd7110sVQcN3fPPrhWbFY6W1td_cl6HLbb3W2KmvKw1GmwFyW7SQxTj1ysvNcW1D71qQ7z32H7W2Wty6x2MkF5BW2HnZcT7C2_nfW7lbwpH7t51bJW7qWQ-91J5YDGW7B1cP22Sg7q8W1HlPgD2MBPvNW1Pl71l6Bw-Y_W58R2pq1Glzf-W6w6P_r1MkxTkN1wsTgq6-JD9N3LzLk-N01f-W1pNBPW52SLKTW64jzh47-JXR6W1lRb4_61mzVzW6xz46R3K27KYVRFkGq1YdxmTW7ldyjx608MF6W7v7Ppf6KJvJNW1TcK7D7q9s7rW6xy8wy7q4srQW7PBw-Q6yQp8RW1lsykv1PZJC_W2kXgwY1fwzwxW2b38Gg83FZGPW5Y0RHd65RQq8W1McYbM7XrP4vW1M3kRj5_S19rW1FllZP3rWjzzW7GZzPk25Rs_kW6m0NLV6Yr6LbW1Hw2WC1Z3f0ZW8lTbVb3mbQ9SW2rcFZG7dr9qWW72YqDy8pmBycW30Yyn030YFXSW5rbmBx5PY9dSN8l-xrMt-3LTVWDM01798QfJW2TlgFb95RKcRW2B6jYD33337BW47QVHN2B9t4VW6GsxrK6gVCkGw3RHVgWnMwd-PP1Z02) W3X2xb72T3fPbW3H2Zg-1rvg7-0/*W8fV_3X1ltW7CW8Xt9pf8sFX4j0/5/f18dQhb0S65P2dXD1gVWnXnD5_S5YPW7GTNR_4_c3cfW3m9FRs3RxY1rN3Tzr37mqNDlW5Z3QTx8LcC6PN73pyg4FfBJ5N1xJl9KxdsblW8KCrXN4kJX82W3Q7Qkf9g2jZfVS9LCB7Bwjy9W85bsN_3My4RFW53xW6V5mJyYbW4Tvbjq5DcBHMW5DmLTS5jcHG6N761wyLFy6BGW2sjkNr4WXQWdW7Xywnf8NHvKJW7jMm1b46_Gj1W6GFJyr2wjDNLF725_XVtCSlW10z_k31kLkFPW40GsYn1F4CjxW2vmlnq4Z6hRrW1dNwxp2xSNqNW7CT1Rf4fc0XdN11nvMGMrcKTN1gbSwTSvM3fW5wsH3x3jGScnW1ZgTY72_hw5yN7xG_65dx5qZVMWvq56bR3QqW3mWHZV2cLWr-W6NKDpC3YLR-qW1xJywj15-MK2W1C0lFm5GdbVLVKX36l1dZFQ4W2vfwWy3SM6X4W89zPf298GBhlW6Y0JPs7tHy7_W8r44yQ7NLQ8-VtLFx97332G0W88SR166g-q_LW171rlp62z5sHW3w2qbZ9769DyW8WgCwd3tH6Z-W9jVtSZ6Yv8KQVTvnCr3x56r9N1qM9xg6JQFRf1NZdH003 Meet Samantha 👋 Lead User Researcher at Monzo Check out our interview with Samantha, discussing all things research, user testing and ops at Monzo. [Read the interview](W3X2xb72T3fPbW3H2Zg-1rvg7-0/*W4S58Mx4h5ZyDW8mzqVZ511Csv0/5/f18dQhb0S65P2dXD1gVWnXnD5_S5YPW7GTNR_4_c3cfW3m9FRs3RxY1rN3Tzr37mqNDlW5Z3QTx8LcC6PN73pyg4FfBJ5N1xJl9KxdsblW8KCrXN4kJX82W3Q7Qkf9g2jZfVS9LCB7Bwjy9W85bsN_3My4RFW53xW6V5mJyYbW4Tvbjq5DcBHMW5DmLTS5jcHG6N761wyLFy6BGW2sjkNr4WXQWdW7Xywnf8NHvKJW7jMm1b46_Gj1W6GFJyr2wjDNLF725_XVtCSlW10z_k31kLkFPW40GsYn1F4CjxW2vmlnq4Z6hRrW1dNwxp2xSNqNW7CT1Rf4fc0XdN11nvMGMrcKTN1gbSwTSvM3fW5wsH3x3jGScnW1ZgTY72_hw5yN7xG_65dx5qZVMWvq56bR3QqW3mWHZV2cLWr-W6NKDpC3YLR-qW1xJywj15-MK2W1C0lFm5GdbVLVKX36l1dZFQ4W2vfwWy3SM6X4W89zPf298GBhlW6Y0JPs7tHy7_W8r44yQ7NLQ8-VtLFx97332G0W88SR166g-q_LW171rlp62z5sHW3w2qbZ9769DyW8WgCwd3tH6Z-W9jVtSZ6Yv8KQVTvnCr3x56r9N1sKL1s7zvbsdvW62x03) W3X2xb72T3fPbW3H2Zg-1rvg7-0/*W3NFnKG2-6RgqW8pxDWH2z6cTV0/5/f18dQhb0SfHq9dsQ5KN8CStY4GX865W1yMd7110sVQcN3fPPrhWJgTKW1td_cl6HLbbGW7q685t7r71DsW2NzqtT1vxywMW7C44yK1HnQS4W7D_4MN7x43QXW7C327B1Hns99W7s5YHB2Sx7L5W2MkNRP1Fn1xGW2NzcY_7vRGYBW1L4LKy2WtZKJW2F5h738Z_7WQW7y10kc2HnMlrW5rn9Kq1L4xyjW6FKg-T2XsCWxW7t7kSv5kFBKfW7lYt775s7TVqW5FwMM23bqvNWW24sS8m51DqdYW4yc3CK3sSDqDW5kmcLG2Jb9QhW5Db6nK44hy4vW3Hssjr5tfrV4W3J-s7J5t3stRW6g26-g3PtsZrW2FY6H93DVxfyW4DSB332x_HxdW4l7mqt6McvY_W2xWkVw2WxJXKW3ssWqJ6tNJnkW3s86d82FzBTlW3gHhxJ6VPD2nW5-QJfC49HntsW3lXHCm4wMnGLW3k1znM3W6v1WW7jD_sy6Hr2ZdW4Rs6Pp53NYtcW4PLwTV7pG9gbW5_Wykz5_WkTVW1wgTnp2bPlGsW7jV2-x17Pp0pW1Ngx1f51bh2rW5MFHcc8Wx53rW56fG_9647zTKW8hDlVX56nnNjW3ZQ9Xh3bGkNXN73Q0vR1-RnBf9dzMp302 What I Wish I’d Known About Designing Conversational UIs Hear Diana's learnings from working on conversational UI and why interaction is just the beginning. [Read the article](W3X2xb72T3fPbW3H2Zg-1rvg7-0/*W6tpNvV3kqD3DV-93Vw6277js0/5/f18dQhb0SfHq9dsQ5KN8CStY4GX865W1yMd7110sVQcN3fPPrhWJgTKW1td_cl6HLbbGW7q685t7r71DsW2NzqtT1vxywMW7C44yK1HnQS4W7D_4MN7x43QXW7C327B1Hns99W7s5YHB2Sx7L5W2MkNRP1Fn1xGW2NzcY_7vRGYBW1L4LKy2WtZKJW2F5h738Z_7WQW7y10kc2HnMlrW5rn9Kq1L4xyjW6FKg-T2XsCWxW7t7kSv5kFBKfW7lYt775s7TVqW5FwMM23bqvNWW24sS8m51DqdYW4yc3CK3sSDqDW5kmcLG2Jb9QhW5Db6nK44hy4vW3Hssjr5tfrV4W3J-s7J5t3stRW6g26-g3PtsZrW2FY6H93DVxfyW4DSB332x_HxdW4l7mqt6McvY_W2xWkVw2WxJXKW3ssWqJ6tNJnkW3s86d82FzBTlW3gHhxJ6VPD2nW5-QJfC49HntsW3lXHCm4wMnGLW3k1znM3W6v1WW7jD_sy6Hr2ZdW4Rs6Pp53NYtcW4PLwTV7pG9gbW5_Wykz5_WkTVW1wgTnp2bPlGsW7jV2-x17Pp0pW1Ngx1f51bh2rW5MFHcc8Wx53rW56fG_9647zTKW8hDlVX56nnNjW3ZQ9Xh3bGkNXN7GmMyP1-BLsf5KYdj102) W3X2xb72T3fPbW3H2Zg-1rvg7-0/*W4Sd7nt9176nhW7tFbFp4kxqsF0/5/f18dQhb0SbTQ8XJ8T4N8CStY4GX865W1yMd7110sVQcN3fPPrhWMxdSW5r8vwP3mm45XW1p88Kk8q4HQYW8v2xKG8zTLsQMScdVYRB1CvW63fyk48mp2bwW8p-Vr065kblzW62KDmk60MgQvVRKrD87WlKzwVQJJn63Lqnm_W8q5FTl67Tp-xW8m7Y9z5wM1SsVn30cf8sYvvlW5tGz3D38GQv2W1Q4Z_17zLV65W2NnQ5K4bQW_qW6c41Gz1VxWnbW6mdqcm57C-50W4bQ-5R1D8kNVW4bPKGL4gYqFDN1FslL8l67m3N7sz_0MBtR5QW7jKXt_2TQnvvW92dt6g1t0Yv1N6bwPJRqzKgXN6HpGdCq1XRJW1wsvNn2MT4LVW7VQ0wK4fNmqrVxZzsG1BMQ2VW1LCP9Q54HT3YW7x4v5k24KyPmN5vT-6GCQLLVMVzQv-Vn7DDW83w2wt52HrrpN52r48QHpRXdW1Ww3XG12TQzgV306js4QDgwJMVX4dZm2NZtW5SwPsn1tj7ywW8BlmQf7zhvHvW1tQ3Bx6Hn8lMMNDyx-rTzpYTTvj57L6zHj103 User Testing with Marvel Explore our new User Testing function, where you can get video, voice and analytical feedback on designs and prototypes. [Find out more](W3X2xb72T3fPbW3H2Zg-1rvg7-0/*W7xTbGL2z76R3W4js5_g4wXl2-0/5/f18dQhb0SbTQ8XJ8T4N8CStY4GX865W1yMd7110sVQcN3fPPrhWMxdSW5r8vwP3mm45XW1p88Kk8q4HQYW8v2xKG8zTLsQMScdVYRB1CvW63fyk48mp2bwW8p-Vr065kblzW62KDmk60MgQvVRKrD87WlKzwVQJJn63Lqnm_W8q5FTl67Tp-xW8m7Y9z5wM1SsVn30cf8sYvvlW5tGz3D38GQv2W1Q4Z_17zLV65W2NnQ5K4bQW_qW6c41Gz1VxWnbW6mdqcm57C-50W4bQ-5R1D8kNVW4bPKGL4gYqFDN1FslL8l67m3N7sz_0MBtR5QW7jKXt_2TQnvvW92dt6g1t0Yv1N6bwPJRqzKgXN6HpGdCq1XRJW1wsvNn2MT4LVW7VQ0wK4fNmqrVxZzsG1BMQ2VW1LCP9Q54HT3YW7x4v5k24KyPmN5vT-6GCQLLVMVzQv-Vn7DDW83w2wt52HrrpN52r48QHpRXdW1Ww3XG12TQzgV306js4QDgwJMVX4dZm2NZtW5SwPsn1tj7ywW8BlmQf7zhvHvW1tQ3Bx6Hn8lMMNDyx-tS5X6V1L3fw8Kpkgj103) “I really appreciate that when we send Marvel prototype links out to stakeholders, that the tool’s interface doesn't steal the show.” Kevin Goldman, CDO - Trusona[Read Case Study](W3X2xb72T3fPbW3H2Zg-1rvg7-0/*W95PCR-97d5V9W1-5JS88snjwZ0/5/f18dQhb0S1Xq28_Ns4MWlMC-C53MqW4-_jVY4YF0ZvW7fprww7XRph1W6lDxPz6DKbGGW5bNKHB1lDplbN5zw6tzFs69KW17qlLM2nQdwcW45TRW31LGV5ZW9lTMKQ8954dpW8ZhD1j4ZdcfFW3QVcJM1y8_lFW244z2G13wTYVW3Mwhpj6Vqh4VN7Vr81hJ8wKGV3-K3K1NPhD_W1VHj_w18cQL_W8g9WZn8n5DZ9W1-CjXM4RzJN8W7jyKD65HqFd4N3gwZt_pT53FW2hsdJd2C_hGdW63P4gp78pL8MW16gqcR77pMkBN2-7p_qCc54HW9dQQfh5mr8yBW8Tv7Yr63sPVgW3Jb54q2zp-DVW737F155TTKCyN2-vzJRPgVmtW3dq9z360DqsVV8CdGF615r3gW5hn7Pq6PSF-mMl1xBD8P9ZmW3L5hKY7CDyFLW3myYKF6F82WpW80XmK82NRlfYW5tZBgz6Lsts0W5sYsWN8JT8zsVd3Rg93GxhbTW2R_thn9bxRbKW8f-by59bJjc_W1Lt1Wm5QlLl-W8wJ9Wz8BvnqtW8xYH9t3n0rjFVp-Ytv2240BlW18ZsGD47Rm7b103) 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