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Have you noticed this, too, {NAME}? đź‘€ I felt it the second it caught her eye. Even as she ope
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Have you noticed this, too, {NAME}? 👀 I felt it the second it caught her eye. Even as she opened a bottle for other guests, she kept glancing back at us. At least three times by my count. I knew exactly what was driving her nuts, because it’s something that would drive me nuts. There was an empty wine glass on our table. The moment she finished opening the wine for the other table, she darted straight to us and whisked that glass away with a smile. You see, Josh and I were having dinner at a buzzy spot in our neighborhood. The place was packed with people spilling out onto the sidewalk, hoping for a table. Given that many restaurants are having trouble even finding staff these days, I was SO impressed that this tiny little detail, removing a stray empty wine glass, was still an important focal point for the staff. But it didn’t stop there. As we ate, I kept observing these small moments of outstanding customer care. Our server expertly guided us towards the best items on the menu, gave us space to consider, then celebrated our choices. She was warm and funny, unafraid to be playful. In fact, all of the staff — from the host to the manager to the servers to the bartenders — expressed genuine JOY as they worked. They took immense pride in service. No question or request was an inconvenience. They were eager to make each guest feel welcome (even on a busy Saturday night!) and provide an outstanding experience. Here’s why this is such a big deal — Across every sector, I’ve witnessed customer experience deteriorate like never before. It seems like doing the bare minimum is a tall order. In fact, customer satisfaction is at its lowest level in 15 years. Have you noticed this, too, {NAME}? I’m not sharing this to complain (Lord knows the past few years have been... a LOT), but to explain why this is a HUGE opportunity. You have the chance to create massive customer loyalty by going above and beyond. People are starving to feel seen, heard, and respected right now. We are craving real, loving, playful connection. It doesn’t matter whether you run your own business or work within a team, the ENERGY you bring matters. The care you express in the small moments matters. While everyone else phones it in or tries to get away with the bare minimum, be the person who does the OPPOSITE. Be that person who chooses to be OUTSTANDING. I’ve heard stories of business owners “clearing the stray wine glass” in all sorts of creative ways: The contractor who vacuums up after himself every night. Trader Joe’s employees who dance and sing to cheer up a crying toddler. The doctor who sends handwritten get well cards after every surgery. Choose to shine brightly right now, from a place of heart-rooted service. Because those who do are setting themselves up for a whole other level of abundance and success. Don’t underestimate the power of your energy and presence, {NAME}. One kind word. One loving moment of patience. Your willingness to take that one extra step to communicate or demonstrate that you care about the human in front of you. These moments cost us nothing. And yet, they create ripple effects that return to us a hundredfold. Not to mention we feel better when we move through the world this way! We are fed by expressing and sharing joy. We feel more connected and loving and whole. I’m curious... What’s your best customer service story? Any creative, fun ways you’re going the extra mile with your customers, team, or those you serve? Hit reply and let me know. You’ve got a huge heart, {NAME}. Open it up and let it shine. ✨ Sending so much love, XO Marie P.S. The restaurant I’m raving about is Anton’s in the West Village. Classic, old-school vibe (my fav) with lovely food, a great beverage program, and truly fantastic service. P.P.S. Curious about YOU, {NAME}. Is there something you’re struggling with in life or business you wish you could ask my advice about? A topic you’re dying for me to cover in an upcoming MarieTV? I wanna know. 👉 [Click here to ask me anything]( and it just might be a future episode! If you wish to stop receiving our emails or change your subscription, you can [update your preferences]( or email your request to info@marieforleo.com.
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