Dr. Schlessinger's holiday greetings & newsletter

Thank you for being a valued customer & we hope you have a wonderful holiday season and a healthy, happy 2022 [LovelySkin]( [Brands]( [Skin Care]( [Makeup]( [Hair Care]( [Sale]( December 2021 Lovely News: 2021 year in review [Dr. Schlessinger Looks Back on 2021 and Thank You to Our Wonderful Customers - Watch Video]( Dear Patients & LovelySkin Customers, It has been a rewarding (and safe) year for LovelySkin, Schlessinger MD and the employees of both organizations. We couldn’t have done it without your incredible support, and I can’t thank you, our valued customers, enough. While I was considering what to write for this letter, I came across two recent Bizrate ratings that particularly resonated with me. The first reads: “I have been a customer of Lovely Skin for years. I don’t buy any of the products they offer anywhere else. They love their customers and always have the best selection of products, fast and free shipping, free samples and great sale prices.” The other simply said, “LovelySkin people are very nice.” This sums up in so many words why we love doing what we do and why LovelySkin and its tribe continue to grow. Thanks for making it fun, rewarding and worthwhile to serve as your (hopefully) primary source for skin care, hair and beauty products! For the past two years, we have measured our success as a company not by how many items we sell or our growth but simply by the ability to keep our employees and their families safe. For these last two years, we are thankfully able to say that we succeeded completely. Not a single employee or immediate family member was lost to COVID during these two years, and every single one of our 150+ employees is fully vaccinated. This not only makes me immensely proud but happy for our entire team. It didn’t happen without struggle and sacrifice on their part, but it is something that’s unable to be measured or quantified in the joy we all feel. For those of you who did lose loved ones or friends, our hearts go out to you. We understand there is pain out there and won’t forget that. [LovelySkin staff in their ugly holiday sweathers] Updates to LovelySkin in 2021 We were very active on many other fronts this year, despite being busier than ever before. I will try to recount some of the improvements and changes we experienced. Many of you have already seen the beautiful, new rebranding of LovelySkin. From the boxes to the website (and a lovely new logo!), we took the time during the pandemic to focus on how we could improve ourselves. Rebranding has only begun, though, and there are several other changes we are working on that will unfold over the next year or more to enhance your shopping experience. Due to the explosive growth we experienced, we expanded our distribution center and moved our support staff down the street to the entire top floor of an existing building. We are now occupying over 50,000 square feet for our entire operations, but we anticipate growing even more over the next few years. Thank you for making it necessary for us to grow! We also added twenty new brands this year, including: - K-18 - Laura Geller - Sobel Skin Rx - TriPollar - Iluminage - Skin Inc. - Keratin Complex - Norvell - Naturopathica - Olga Lorencin Our teams were the recipients of Patagonia jackets with our new branding as well. They are so smart-looking and we have enjoyed the Instagram and FB posts by our team members that show them in the picture. Our customer service team continued to excel, winning the Bizrate Platinum Circle of Excellence award for the 10th year in a row. LovelySkin.com was recognized by Newsweek magazine as one of the top ten websites for health and beauty and the 36th out of the entire list of 1000 websites for overall rankings! We are also very proud that LovelySkin.com was ranked the #1 website in Omaha by Best of Omaha, a very welcome distinction by our own local community! We never expect it, but always appreciate your votes of confidence. We are so very humbled by your support. Our reach around the world and involvement in the industry continues to grow while we maintain the family orientation that’s so important to us. Even in the midst of the pandemic, our product specialists of the LovelySkin Store have continued to provide our local customers with the best personalized care and advice, earning the Best of Omaha recognition (for the 8th straight year)! We have fun at work and enjoy what we do every day of the year. I believe this is reflected in our high level of customer satisfaction, whether we’re serving you locally or internationally, and we don’t intend to change that. We have always resisted becoming a corporate website. Instead, we relish our personal involvement with our users as a family-owned business. While many of our competitors have continued to be purchased by large corporate entities, that is not what we see as our future. The joy we obtain from being a part of our 150+ employees’ lives wouldn't be possible in a corporate environment. Nancy, my wife and Vice President of LovelySkin, and I continue to pack orders over Black Friday weekend, and we were even joined this year by our son, Daniel, and his wife, Steffi (see below). It was truly special and, as always, allowed us to understand the dedication and excellence of our staff who are able to efficiently send out well more than one million orders yearly. [LovelySkin staff and Schlessinger family] Remaining a family-owned company allows us to interact with our employees and you in a special way, and we hope it provides an experience that brings you back whenever it’s time to purchase your favorite skin care and beauty products. Our Omaha-based, Midwestern values-oriented customer service is a distinction we hope never goes out of style. Our team is also committed to helping others, something the entire team did this year when we put together Christmas gifts for families in need. This activity was spread among all employees and was very successful. We are so proud of our employees for generously donating their time and money. Nancy and I worked with Habitat for Humanity to help build housing in Omaha as well. We thoroughly enjoyed the experience! Updates to Schlessinger MD in 2021 At the clinic, we also rebranded to Schlessinger MD from Skin Specialists. While we loved the old name, it wasn’t representative of us or unique enough. We also improved the Schlessinger MD website by updating and expanding upon the information provided, and I personally edited all its content to make it more relevant and cohesive. I hope you enjoy the results. I was fortunate and honored to be voted Best Dermatologist and Best Cosmetic Surgeon in Omaha this year for the 23rd year in a row. Additionally, I was once again named one of the top doctors (rated by peers) in the United States by Best Doctors. I am deeply grateful. Thank you to all of you who voted! A year to remember for the Schlessinger family On the personal side, we welcomed Daniel’s wife and our new daughter-in-law, Steffi, into the family this May at a intimate wedding in Chicago. They are living in St. Louis—along with their cute dog, Mischief, who is the best friend of our pug dog, Leo—while Daniel finishes his dermatology residency at WashU. Our daughter, Claire, moved from Oakland, California to Brooklyn, NY to work for the New York Times cooking section. We were happy to have her with us for a month while she waited for her apartment, as she is truly a phenomenal cook. Additionally, Leo and her rescue dog, Garbanzo, had time to bond—after they nearly had it out. Now, they’re buds though! [Schlessinger family and Leo the pug] Nancy continues to amaze me with all she can handle both at LovelySkin and in her work with philanthropic activities. She has always taken a behind-the-scenes role with LovelySkin, but she’s played a significant role in the design and move of our support staff to our new place. Additionally, she took the lead in the search for a new head of a local philanthropic agency in Omaha and has done a wonderful job with that as well. Lastly, my parents, June and Bernie, continue to be a huge source of strength and a compass for us. My dad, Bernie, finished his autobiography after two years of writing, and we are so happy to see his 91+ years of wisdom in print (all 600 pages of it!) shortly. They are celebrating their 69th anniversary this week, which is a joyful event for us. As for me, I have taken the time during the pandemic to improve myself in several ways. I began working out daily, which was always a distant thought, and have lost fifteen pounds. I enjoy Peloton cycling several times a week as well as swimming. Here's to 2022 For the year ahead, we hope to continue to delight and surprise you, our valued customer, with new brands and new innovations for the website. As always, we hope you have a wonderful holiday season and a healthy, happy 2022! Thanks ever so much for your support. It is deeply appreciated. Sincerely, [Joel Schlessinger, MD] Joel Schlessinger MD, FAAD Board-Certified Dermatologist and Cosmetic Surgeon Chief Editor, Cosmetic Surgery, Practical Dermatology Magazine President, LovelySkin.com [LovelySkin Videos]( [Videos]( Watch, learn & grow [LovelySkin Blog]( [Blog]( Latest in skin care Connect with #LovelySkin! 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