AI, AI everywhere 🤖

With one AI-based feature already available and four more coming soon, you’ll provide a better customer experience than ever.   [LiveChat logo]( Hi 👋 While you probably occasionally smirk at the tweets and LinkedIn posts of all the NFT-turned-AI experts, you gotta admit that large language models can be extremely helpful and will stick around hella longer, if not forever. On that note, we have a couple of AI-powered LiveChat updates to share with you! [Kuba Rogalski photo]( Kuba Rogalski LiveChat LiveChat introduces AI text suggestions so you can polish your messages in seconds If you ever feel like you know what you want to say but can’t be bothered to spend too much time trying to nail the tone or word count of your message, you’ll love this feature. The automation is available in the Business and Enterprise plans and comes with useful editing tools, allowing you to rephrase, summarize, or expand your messages. It will correct your grammar and spelling mistakes and even generate texts based on your input on the spot. Want to know more about your new writing assistant? [Keep reading]( More AI-based features are coming to make you more productive The AI wheels are turning, and we want to keep the momentum going. On top of text suggestions, the next four features that’ll come your way soon include: - Canned Response Suggestions - Tag Suggestions - Chat Summary - Agent Response Suggestions They’ll help you reply faster, improve your workflow, and communicate more consistently. Want to use these features first? [Join the waitlist]( Appsvio sources product ideas and provides one-of-a-kind support Getting closer to customers, making customer communication more effective, and implementing real-time communication were the three main reasons that pushed Appsvio toward using LiveChat. Appsvio gets more questions from customers via email when it comes to quantity. But when it comes to quality, live chat support beats email support — customer communication and getting information from them is much quicker with live chat. 80% of all questions from live chat are answered during the chat. [How do they do that?]( The step-by-step guide to handling customer complaints Customer complaints are like alarm clocks for businesses — they're annoying and disruptive — but if you hit the snooze button, you'll be in big trouble. What are the different types of complaints? How can you avoid them or handle them if they eventually happen? You’ll find answers to these and more questions in Olga’s article. [Read more]( Five tips for handling support tickets Good customer service means you strive to solve customers' issues on the spot. But sometimes, it's not possible. When the case is too hard to handle in real time, you may need to create a ticket. Handling tickets efficiently is crucial for providing excellent customer support. What tactics can customer support teams use to improve customer experience? [Find out]( AI-powered brains for your ecommerce Looking for the perfect customer service agent that can handle any situation without needing a script? PerfectBot can recognize user intent on the fly and provide customized responses that match your tone and voice. This third-party add-on can tackle even the trickiest cases, so you can focus on the big picture while your agents take care of the details. And the best part? You don't need to be a tech whiz to use it — PerfectBot takes care of all the training for you behind the scenes. Just sit back and enjoy the peace of mind that comes with having PerfectBot on your team. [Get PerfectBot]( Thanks for reading this far! Feel free to let me know what you think by replying to this email or getting in touch with me on [LinkedIn](. Have a great day! OUR OTHER PRODUCTS [ChatBot: Automate customer service with AI]( [HelpDesk: Support customers by tickets]( [KnowledgeBase: Guide and educate customers]( [LiveChat at Twitter]( [LiveChat at LinkedIn]( [LiveChat at Facebook]( [LiveChat at YouTube]( [LiveChat at Instagram]( This message was sent to: {EMAIL} by LiveChat, 101 Arch Street, 8th Floor, Boston, MA 02110, USA [Change your email preferences]( [Unsubscribe](