Are You Ready for the 24/7 Digital Customer Experience ?

Registration is now open for CX Evolve 2022 In 2022 creating an incredible customer experience-CX journey is every organization's top priority. With rising competition, mapping and creating a wow experience throughout the customer's journey with the brand is the new normal. In the rapidly evolving global, always-connected and hyper-localized world, trust between consumers and brand is beyond sacred. As per the recent salesforce survey- 94 % of consumers are clear that a positive experience is as necessary as the actual product or service- as part of their decision-making towards repeat purchases. Furthermore, 74 % of them have switched brands due to shifting loyalties, and the concept of Loyalty is undergoing massive change. Where does this leave the brands? The writing on the wall is simple- consumers want hyper-personalized, unique, responsive, compassionate, environmentally and socially responsible brands that provide them with that element of all evasive "trust". Save $200 by registering early Get your event pass for just $299 when you register by July 24. [Register Now]( Key Themes: - Customer Experience in the Government sector - Voice of the customer and insights - Social Media and Customer Experience - AI and Human Collaboration - Convergence of Digital and Physical CX - Employee Training and Empowerment Why attend CX Evolve 2022? CX Evolve 2022 would expand on the heightened awareness, organizational roadmaps and investments towards discussing strategies that create systematic customer delight across their fragmented journey. Over the past decade, the perspective has rapidly progressed from a narrow customer service focus to creating experiences that matter and ultimately add to the bottom line. The Summit would engage Customer experience Leadership in assessing their current state of affairs by benchmarking with the best-in-industry practices. CX Evolve 2022 would holistically evaluate the larger picture by driving the dots between Employee experience and its impact on CX. A hypothesis is that engaged and motivated employees increase customer satisfaction and contribute to Net Promoter Score-NPS The foundation and friction points associated with delivering successful Customer strategy based on customer data, technologies, processes and finally, people will be assessed holistically in light of the latest developments and changing social milieu. What differentiates the "winners" from others- what things could have been done differently, and what could perhaps be avoided through better employee training and engagement- these issues will be systematically dissected through case studies and timely solution deployment possibilities. With in-person meetings back. You’ll leave with: - Better understanding of the competitive CX benchmarking across industries - Broaden your perspective beyond your circle of influence - Framework to reassess assumptions and develop clarity. - Winning guidelines to tackling friction points - Face-to-face Networking with Peers and Industry Leaders [Join Us]( Now accepting speaker applications Share your unique perspective and successful CX case studies with your peer group. Selected abstracts will gain the opportunity to present at the Summit. For more information on sponsoring or exhibiting at CX Evolve 2022, contact me today at events@khaleejtimes.com , or call +971 4 4050845 Looking forward to hearing from you, Best regards, Adrian Taurai Sponsorship Associate CX Evolve2022 D : +971 4 440 50845 P.S. Send your team to the 2022 conference. For booking assistance, call Ruchika on +971 4 4050884, or email - events@khaleejtimes.com You may [unsubscribe]( or [change your contact details]( at any time.