Death by patient satisfaction

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[High level of morale among medical staff](. --------------------------------------------------------------- KevinMD Plus: Sep 7, 2019 [Death by patient satisfaction]( The new Holy Grail of business, Customer Satisfaction — CSAT to her close friends — is a measure of how products and services supplied by a company meet customer expectations. In a marketplace where businesses compete for customers, CSAT is a key element of strategy. Why? Money. Satisfied customers buy. They come back and buy […] [Sharing administrative pain might give us more joy in medicine]( I’m still trying to figure out what happened. I don’t want to be put on suicide watch by the wellness office. It definitely began during our weekly noontime mindfulness session. I came in late, furtively signed in (gotta make that metric) and slipped into a back corner seat. I went zero to REM in 10 […] [Physician Strong: a private practice journey]( Being a primary care physician, I was afraid to start my own practice. There was discouragement from fellow physicians, hospital leaders, business colleagues, and even patients. Many said that the small practice model was not viable. With insurance mandates, mounting bureaucratic pressures from Medicare and Medicaid, increasing regulations by DEA, higher volumes of paperwork, and […] [5 steps clinicians can take to get back to their patients]( According to the 2018 Medscape National Physician Burnout Report, 42 percent of physicians are burned out. Of the doctors in that group, 56 percent place the blame squarely on the plethora of tasks they find themselves performing instead of being involved in actual patient care. Practicing medicine isn’t ...Read […] [Do physicians have a right to be forgotten?]( When we all lived in villages, knowing individual merchants allowed you to identify and avoid the cheats. As we urbanized, brand names became the reputational marker. But when you are dealing on the internet, where no one “knows you’re a dog,” what guarantee do you have? A case involving a Dutch physician who argued that […] [How physicians can develop their emotional intelligence]( If you’ve browsed the internet recently, you probably have noticed the #10YearChallenge social media trend that has taken over our news feeds. The phenomena have individuals comparing a current photo of themselves, to their former self ten years ago. As I thought about how well (or not) I’ve aged over time, it got me thinking […] [Should I pay down my debt or invest in the market?]( An excerpt from The Physician Philosopher's Guide to Personal Finance: The 20% of Personal Finance Doctors Need to Know to Get 80% of the Results. At my little girl’s golf practice one day, I got to talking to her coach. I asked him how he decided he wanted to be ...Read more... [The reason so many physicians are retiring early]( There has been a disturbing shift in how medical professionals feel about their career. I almost cringe every time I’m at a party or social gathering now and tell people I retired early from my medical practice. I try not to bring it up. I don’t cringe out of fear for how they will perceive […] [Become more than a clinician. Be a healer.]( When a patient goes to the doctor, they usually have a specific health problem in mind. Sometimes, the treatment is straightforward; a urinary tract infection warrants antibiotics. A laceration can be sutured. Other issues, however, are more complex. For example, communicating a terminal diagnosis to a patient. Consoling his grieving widow two months later. In […] [HIPAA case studies: misguided mistakes and egregious errors]( An excerpt from Tweets, Likes,and Liabilities: Online and Electronic Risk to the Healthcare Professional. When it comes to HIPAA violations, there are, sadly, plenty of examples available to serve as cautionary tales. Some seem like innocent mistakes that just about anyone could make. Others are so egregious that those involved appear to be willfully inviting the […] --------------------------------------------------------------- If a friend sent you this email and you want to subscribe, go to [KevinMD](. --------------------------------------------------------------- 345 Hudson Street New York NY 10014 USA [Unsubscribe]( | [Change Subscriber Options](