It's Time to Embrace Ticketless Service Desks

Also: IT News; Latest PowerShell Tip; Case Study & More [View in Browser]( SEP 18 ITPro Today [ITPro Today]( Headlines [Taking Help Desk Automation to the Next Level with Ticketless Service Desks]( Christopher Tozzi Embracing ticketless service desks is a win for both the IT team and end users, as it improves efficiency and user satisfaction. [Read More]( New and Trending [How To Filter SQL Server Data in Windows PowerShell]( Brien Posey Explore techniques for filtering SQL Server data using both PowerShell and SQL queries. [Read More](    [How To Remotely Manage Linux Users and Groups]( Grant Knoetze This guide provides detailed explanations, practical tips, and recommended tools and practices for the remote management of Linux users and groups. [Read More]( Headlines [Salesforce to Hire 3,300 in Engineering, Data, Sales After Earlier Job Cuts]( Bloomberg News The new hires restore 40% of the headcount that was slashed in January. Salesforce is betting that interest in AI will fuel a new cycle of tech investment, particularly in its data cloud product. [Read More](    [New Relic 2023 Observability Forecast Reveals Rising Outage Costs]( [Tech Titans Including Musk, Zuckerberg Gather on Capitol Hill To Talk AI]( [When LockBit Ransomware Fails, Attackers Deploy Brand-New '3AM']( [Fear of Being Made Obsolete Grips College-Educated US Workers]( [Cloud Giant Google Focused on AI, Next Wave of Technology]( Headlines [How a Marketing Firm Applies AI and Machine Learning to SEO Processes]( Karen D. Schwartz AI and machine learning is making it easier for small businesses to grow their online presence and reach. Digital marketing agency Ellipsis explains how it uses AI/ML. [Read More]( Headlines [Is Platform Engineering the Future of DevOps or Just a Passing Trend?]( Christopher Tozzi Should your organization jump on the platform engineering bandwagon? Here are the pros and cons of platform engineering. [Read More](    [Why Cloud Computing Trends Suggest a Bright Future for OpenStack]( Christopher Tozzi There are several reasons why OpenStack could enjoy a resurgence of interest and, possibly, increased adoption. [Read More]( Headlines [Comparing Cloud Giants: 5 Key Differences Between AWS and Azure]( Christopher Tozzi While both AWS and Azure are powerful cloud platforms, their distinctions in these five areas make them suitable for different use cases and considerations. [Read More](    [Code Review Bottlenecks: Best Practices to Speed the Process]( Nathan Eddy Lengthy code reviews are stalling innovation: Here are ways to relieve code review bottlenecks. [Read More]( [Manage Subscriptions]( You are subscribed to this newsletter as {EMAIL} Questions or problems? Contact [Customer Service](/cdn-cgi/l/email-protection#db9eb6bab2b788aeababb4a9af9bb2b5bdb4a9b6baf5b8b4b6e4a8aeb9b1beb8afe6928f8ba9b4) ITPro | Informa | 605 Third Avenue, 22nd Floor, New York, NY 10158 | [Privacy Policy]( © 2022, Informa USA, Inc., All Rights Reserved.