#W5tips - From Seth Godin to Nana: never stop learning!

News, tips and best practice for your success. ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ [Incomedia]( #W5tips From Seth Godin to Nana: Never stop learning! ✨ «People do not buy goods and services, they buy relations, stories and magic» (Seth Godin, marketing guru) Let’s discuss this! We all know that man is a social animal: we live off relations and love stories. We look for human contact online, too: for instance, when we need assistance to complete an order or solve an issue. How do you take care of the users of your website? If you think about it, at the end of the day it is just a matter of putting the old good manners into practice, which Nana was so fond of! Rule #1: [👋](😀 Say Hi and introduce yourself What do you usually do when you meet someone you don’t know? You simply introduce yourself. Do the same on your website too, and try to do this in the best way possible: you want to give a positive, professional and trustworthy impression. You just have one chance to impress your visitors: take care of the graphic design, your texts and don’t forget about preparing a nice “About” page. Do you need any tips? Check out the following article: [Simple tips for writing your About us page](. Rule #2: 📣👂 Listen to what people have to say We’re sure that you’ve explained everything carefully, but we bet someone will still have some questions after having read your web pages. Make sure they can easily reach out to you: set up a contact page and activate a form. The best way of convincing them all is to solve their doubts and concerns. Among our guides, you will find [everything you need to know about how to set up a Contact Form with WebSite X5](. Rule #3: [👷](💪 Be useful and reply Now that you know what they want, get back to them: it may sound obvious, but many forget to, by either not replying or, even worse, not giving all the requested information. Now-a-day, people want more: they want precise and useful replies, and they want them right away. A good way of responding to this need is using a chat service, such as [LiveChat](, which we mentioned in this article: [The importance and benefits of having a chat on your website](. Follow these 3 simple rules, and you will make the users of your website happy - and Nana will be so proud of you! P.S. Before leaving, I have one last tip for you. Give your visitors the possibility to contact you with a single tap: use the Mobile Contact Object. To find out more about it, check out [this video]( or the guide [Mobile Contact Object. How to get in touch via Email, phone, WhatsApp or Social](. That's it for today. See you, Anna Customer Success Manager If this isn't looking beautiful as an email, [view it on the web](. [Click here]( if you want to edit your preferences or to cancel your subscription. © Incomedia s.r.l. Via Burolo 22A, Ivrea (TO) - Italy P.Iva/CF 07514640015 [Facebook]( [Youtube]( [Instagram](