{NAME}, a message from the Head of Hotwire: Navigating COVID-19

[View online]( [hotwire®]( [Hotels]( [Cars]( [Flights]( [Vacations]( To our Hotwire community, It seems every day brings new changes to our travelers and our cities, so I wanted to personally reach out and address the current impact of the coronavirus and share more about the proactive steps we’re taking at Hotwire. I also want to unequivocally emphasize that our customers’ well-being and peace of mind is our top priority. Please know that every single Hotwire team member is dedicated to doing their part and helping in any way we can to support our customers, employees, travel partners, and all our fellow travelers during this time of uncertainty. To better serve our community, we have implemented remote-work strategies across our offices and call centers and have reassigned team members from all over the business to work as fast as possible to respond to all incoming customer contacts. We’ve been working closely with our hotel, car, and airline partners to allow cancellations for bookings that are normally non-cancelable, and have received great support from our industry partners. Our engineering team has also worked around the clock to develop a new tool that allows for simple self-cancellations of our Hot Rate Hotel and Car bookings. For those with bookings eligible for cancellation—even if you’ve already sent us an email or initiated a chat conversation previously—we encourage you to now use our form to request a refund. This is the fastest way to get assistance with your reservation. To submit a cancellation request using our self-service tool, please visit [(. As we roll out changes designed to support our most urgent customer needs and stay up to date on the developing policies of our airline, hotel and car partners, we will continue to notify you of important updates via email. Our Coronavirus [FAQ page]( and social channels are also being routinely updated (and are available as resources 24/7). In Hotwire’s 20 year history—and certainly my 19 years of working in the travel industry—this is the most complex challenge we have faced. Even still, I am incredibly optimistic and hopeful for the future of travel. At Hotwire, our teams will use the changes we make today to allow all our customers to travel more confidently in the future, and whenever you are ready to travel again, please know that we are here for you. Thank you for being part of our Hotwire community. Sincerely, Nick Graham Head of Hotwire Note: please do not reply to this message as this email is unmonitored. Connect with us [Facebook]( [Instagram]( [Twitter]( [Blog]( [Pinterest]( Download the FREE App [Download on the App Store]( [GET IT ON Google Play]( [hotwire®]( [Customer Care]( [Privacy Policy]( [Terms of Use]( [Update Zip Code]( This commercial message is from Hotwire, Inc. You may reach Hotwire at [Contact Us]( or via postal mail at: Hotwire, PO Box 26285, San Francisco, CA 94126 © 2020 Hotwire, Inc. All rights reserved. Hotwire and the [Hotwire.com]( logo are either registered trademarks or trademarks of Hotwire, Inc. in the U.S. and/or other countries. CST 2053390-40; NST 20003-0209. (NID: N-TXT-031720) (VID: V-TXT-031720-V1#itlscript>) (HWID: [2517062286)](#) (MD: [2020-03-18](#))