A Personal Message from Mike Filsaime

Groove Update ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ "A Personal Message from Mike Filsaime..." Hi {NAME}, This is Mike Filsaime, reaching out as your committed leader in these challenging times. I understand the importance of direct communication, especially now, and I regret not addressing you sooner. With our upcoming State of the Groovian, I felt it was crucial to touch base beforehand to discuss our recent hurdles and the path forward. Firstly, I extend my sincerest apologies on behalf of the entire leadership team at Groove. Our intention with the recent refactoring was to enhance our platform, but it has not gone as smoothly as anticipated. We predicted some downtime; however, the extent of the issues was unforeseen, prompting a need for immediate action. We're dedicated to resolving every known issue by the end of Monday. Our team is working tirelessly, even through the weekend, to ensure our platform's stability and functionality. I aim to maintain transparency throughout this process, providing you with real-time updates via our internal tracking system, albeit with sensitive information redacted for user privacy. Reflecting on our journey, the decision to refactor our code—initially and then again—was pivotal. The offshore team we parted ways with was a significant factor in the challenges we faced. Their departure allowed us to assemble a world-class team of developers, leading to rapid and substantial improvements in our platform's codebase. The transition to a new database and the comprehensive rewrite of our code were monumental tasks. They were crucial for setting a strong foundation for Groove's future. The issues we've encountered post-launch have been a learning curve, underscoring the importance of thorough testing and user feedback. I want to clarify the interconnectedness of our services, like GrooveSell and GrooveMail, which necessitated a collective update rather than isolated patches. This integration is vital for a seamless user experience but complicates the refactoring process. Our commitment to transparency is unwavering. We are providing you with a direct insight into our troubleshooting process, ensuring you are informed of the progress in real-time. Your feedback has been instrumental, and we urge you to continue sharing your experiences to help us enhance the platform effectively. Addressing the current challenges is our top priority, but we are also looking ahead. We are excited about the improvements and new features we plan to introduce, following a stabilized and optimized platform. Our aim is to not only restore but significantly enhance the service you rely on. In closing, I extend a heartfelt apology for the disruption and assure you of our unwavering commitment to rectify the situation. Your trust in Groove is invaluable, and we are dedicated to rebuilding that trust, step by step. Let's move forward together, with a renewed focus on creating a robust and reliable platform that supports your success. Thank you for your patience, understanding, and ongoing support. We are excited to welcome you to a renewed Groove, and I look forward to discussing more in our upcoming State of the Groovian. To see a personal video message from me on this topic, [visit this link](. Warm regards, Mike Filsaime P.S. You can follow the bug issues and fixes [in this spreadsheet]( If you are encountering a bug or issue and don’t see that it has been reported on the sheet, please [add a comment to this post]( and fully explain the issue you are experiencing. 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