Webinar Invitation: How consumer emotions impact customer loyalty

Hi {NAME}, Did you know that 80% of CEOs believe they deliver excellent customer experience, however, only 8% of their customers agree? Join us for the first of a three-part webinar series that provides a fresh take on customer experience on Wednesday, June 12, 2019, at 11 am PST.  All customer experience is essentially about how a customer feels. Given this, it is vital to consider what kind of emotions you are trying to evoke if you wish to improve your net promoter score, customer satisfaction, and ROI. The London Business School has identified 20 emotions that drive value to your organization. Founder and CEO of Beyond Philosophy, Colin Shaw will discuss these emotions and how you can use them to deliver a great customer experience. [Save your seat]( Here’s the agenda of the webinar. We’d love to have you and your team. - Why does customer experience matter? - What emotions should your CX evoke? - Top ways to improve your net promoter score, customer satisfaction, and ROI. [Register now]( If you have any thoughts on what you'd like to learn from the webinar, hit reply to let me know. P.S. In case you can't make it to the webinar, please do register and we’ll send across the recording.   Cheers, Kavya     [Unsubscribe](