Webinar Invitation from Freshdesk and Planable

Hi there,   We’re not sure who originally came up with the phrase ‘Be where your customers are’, but I think we can all agree that it holds good for all businesses. Customers who receive a response from brands on Twitter are willing to spend upto 20% more and are 30% more likely to recommend the brand. This makes it all the more important for brands to have a huge social media presence.   It is very common for brands nowadays to reply to messages on Twitter when customers ask questions, but how can you be more proactive in your approach? Brands like Zappos, Brooks Brothers, and Tesco Mobile are known for their huge presence on social media.   We have invited Vlad Calus, o-founder of Planable for a [webinar]( to talk about how brands can step up the game and start providing stellar, proactive customer support on social media to retain their customers.   This is happening on Wednesday, Jan. 30th 2019 at 11:30 am PST.   [Save your seat]( Here’s the agenda of the webinar. We’d love to have you and your team. - Benefits of proactive customer support on social media - Key things to keep in mind when providing proactive support - Metrics involved in proactive customer support on Social Media - Lessons learned from the best brands - A live Q&A with Vlad Calus, Co-founder of Planable If you have any thoughts on what you'd like to learn from the [webinar]( hit reply to let me know.   P.S. In case you can't make it to the webinar, [register anyway]( and we’ll send you a recording. P.P.S. We also have Colin Shaw, of Beyond Philosophy (recognized by LinkedIn as one of the top business influencers) joining us to talk about the famous 7 Imperatives that can redefine your CX. You can also register for that webinar [here](.     Cheers,Akshara Product Marketing @ Freshdesk [Unsubscribe](