Message from Anne Rigail – Chief Executive Officer

If you are unable to see the message below, [click here to view](. [Air France, by your side at all times]( [Air France]( [Dear valued customer, 2020 has turned all our lives upside down and has profoundly changed our personal and professional lives. I wish to thank you for all the messages of support that you have sent to our company and for your trust, which is so precious in these difficult times. Since the beginning of the crisis, Air France has handled nearly 3 million requests and reimbursed 1.7 billion euros. I can assure you that all the sales teams continue to do everything possible to process your requests as quickly as possible and I thank you once again for your patience.]( [With “Air France Protect”, all the Air France teams are committed to ensuring you travel in line with the strictest health and hygiene measures and to facilitating your future reservations with complete peace of mind. To this end, we have adapted our commercial policy to offer you greater flexibility. All our tickets are fully-modifiable and refundable, whatever the reason until the day of your departure, and we have decided to extend this measure for all trips until 30 September, 2021.]( [After transporting surgical masks and medical equipment, we will be extremely proud to contribute to transporting vaccines around the world, for which we are already actively preparing. The vaccine is a source of great hope, not only to further improve our health protection, but also to enable us to resume a life filled with experiences and encounters and rekindle a closeness with our loved ones, which is cruelly missing today. Our objective, in 2021, is to reopen the skies, while continuing to impose the strictest health conditions. As part of our environmental commitment, particularly in terms of reducing our CO2 emissions, we continue to renew our fleet with the latest generation of aircraft, which are lighter and more fuel-efficient. We will continue to take delivery of new Airbus A350s, which will join the six already in our fleet. In September 2021, we will also welcome a brand new short and medium-haul aircraft, our first Airbus A220, with another five scheduled for delivery by the end of the year. And in line with our commitments, we continue to transform our domestic network, notably by developing intermodal connections with the train. Our teams look forward to seeing you back on board our aircraft and are ready to assist you with all your travel plans. On behalf of all the company's staff, I would like to wish you a Happy New Year. Stay safe,]( Anne Rigail, Air France CEO [MORE INFORMATION]( [How do you rate this email?]( [Terrible]( [Not Great]( [Indifferent]( [Interesting](wrbEsLE/N0hYbU5kd2NNaG82NFlHOHdaNllDN1F3MmJqMHFvbXgzTHJBaGZGNWxkNldWWURRZWw4OU9rSDFSL3ROaGd6RmROeStPWGpuSGxudHN5eEtYdEphZ1d5Y1ViaTRKd2tjaVdDQURPaGI0SnM9S0/ZFU0cXFvbWo0TTBWY3p0ZXRhTFplTVJIbXpIUU5PRVJGSFlOYzFGYjl6NEZQbnJOWGRtUC9BZ0E1NGpZbHpTbUpwcDR3U0hmZUplUWRTVlFBVHFrOEdBcmFjSjlQY24wb0lWRzdPUHdCODVyWnczMVNkdTRZNkxRbWNrOHFiMGFiMXBzb2xFSmJzOD0S1) [Love it]( [SEE YOU SOON AT AIRFRANCE.us](/N0hYbU5kd2NNaG82NFlHOHdaNllDN1F3MmJqMHFvbXgzTHJBaGZGNWxkNldWWURRZWw4OU9rSDFSL3ROaGd6RmROeStPWGpuSGxudHN5eEtYdEphZ1d5Y1ViaTRKd2tjaVdDQURPaGI0SnM9S0/a2dUUXNoNHFXYWZ0Q1hNMDluRUxQREt4L0t1UEhTUFdOQ2xoRkUxSHFCeURvRzFSNTJ1VTFmc0tsbmRLWnFUdHBsdTZLejdRSTZoMDZhNTBEOU13Tm9XckY2Z1lZblozVE9Ga0VKWENLVU1EYkdTNkprZk1qVDA4QVpZTGhXb3kzemRVaE5ZU2dTb01DNkFhUkRVWEc5ZkJ0dVBjNDB4UTVla0Fndk5hUXE3OFVCdzBjTFZXN3VEQy80TldFc3k5bzB0Wnh1LzhKdms9S0) HAVE A QUESTION? 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