Rendezvous with Leading Marketers | Episode 2 – CMOs Talk | CX Insider Chat Series

Theme Customer DemocracyTM The cornerstone of Exceptional Customer Experience Hello there, The game of CX in Retail has changed. Retailers need to make educated decisions to position their brand for success. The world today demands a unique set of specialized interventions - whether technology or strategy – all need to be seen through a new lens for a fresh perspective. These are the times of “Customer DemocracyTM - Of the Customer, By the Customer, For the Customer” . In the 1st episode of CX Insider Chat Series – We interacted with a diverse set of consumers to understand their altered expectations, preferences & more. These consumer interactions have been exciting – some of the learnings were predictable and some new - Whilst several have moved to online shopping, the charm for physical shopping remains All consumers, online or offline, expect hyper-personalization and a seamless experience across all channels Mindful marketing was another requirement across all. Consumers don’t want intrusive and excessive communication & more… Now that we have the Customers’ verdict on What, How and Why behind their buy, the shift towards brands, preferred methods of shopping and more – We are in conversation with seasoned Marketers & CMOs to get their POV on how they are planning to incorporate Customers' voice to boost their brand value and offer better CX. [Tune in now]( [facebook]( [instagram]( [twitter]( [twitter]( -- [Click Here]( to unsubscribe from this newsletter.