How CIOs are improving the customer experience

Explore the intersection of technology and CX and how CIOs are grappling with the challenges that come with it. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏   [CIO Dive] TRENDLINE [How CIOs Are Improving The Customer Experience]( [Access Now]( [CIO Dive Trendline]( Getty Images CIOs can play a pivotal role in shaping the customer experience. The introduction of generative AI has brought forward new ways to personalize experiences and boost efficiency, but it also poses new challenges for CIOs. Access the Trendline for stories including: - ’Tis the season for a retail tech-stack rethink - SMBs seek efficiency, customer connections in tech upgrades - IT outages cost companies up to $1M per hour: report For these insights and more, [access the Trendline.](   This Trendline is independently produced by our journalists. The support of our sponsors makes this journalism possible. Want to learn about sponsorship opportunities? Contact us directly at advertising@industrydive.com. Want to reach 83,000+ IT executives with your own message? [Get the media kit]( or contact us directly at advertising@industrydive.com. About this email: You are receiving this message as part of your complimentary newsletter subscription to [CIO Dive](. If you no longer wish to receive the daily newsletter, you can [switch to a weekly subscription]( or [unsubscribe](. See our full [privacy policy](. CIO Dive is a product of [Industry Dive, Inc](. 1255 23rd Street NW, Suite 550 Washington DC 20037