Top CIO News of 2023

OpenAI to bring Altman back, revamp board; Southwest Airlines commits $1B to IT upgrades; Inside Kyndryl’s sprint to decouple IT from IBM; Walgreens CIO Hsiao Wang out amidst C-suite shakeup [ CIO Dive]( [View online]( | [Sign up]( | [Forward]( [Top News of 2023] [CIO Dive’s studioID]( BROUGHT TO YOU BY — CIO Dive’s studioID [Best Practices for Data-Driven AI]( CIOs are under pressure to make an investment in AI to stay competitive, but only 30% feel prepared to make a decision. Learn how to implement AI with confidence in [this webinar.]( The technology news cycle kept a brisk pace this year. Outdated tech was at the heart of a major operations meltdown for Southwest Airlines, which led to the company’s January [commitment of $1 billion]( in IT upgrades. The focus on the importance of IT upgrades percolated into other areas of technology as global attention on vendors’ generative AI plans pressured enterprises to make progress detangling their legacy technology stacks to make room for more modern tools. We also saw major technology leadership shifts, software product overhauls and even a scintillating boardroom [drama unfold at OpenAI](. In a dramatic year full of hype and promises of efficiency gains, technology leaders had to hone in on what mattered most as [regulatory discourse]( got louder and enterprises rolled out large language models and [generative AI tools](. Take a spin through our Top News of 2023, and share your thoughts on what you expect 2024 will bring: [cio.dive.editors@industrydive.com](mailto:cio.dive.editors@industrydive.com.). Lindsey Wilkinson Reporter, CIO Dive [Email](mailto:lwilkinson@industrydive.com) [PwC brings private generative AI tool to internal employees]( The professional services firm is rolling out ChatPwC, a conversational generative AI tool built with OpenAI’s tech and fine-tuned with relevant data. --------------------------------------------------------------- [OpenAI to bring Altman back, revamp board]( The return of leadership members is likely to bring a sigh of relief to existing customers, according to Info-Tech Research Group’s Scott Bickley. --------------------------------------------------------------- [Southwest Airlines commits $1B to IT upgrades]( The airline has taken immediate action to enhance its crew engagement technology, CEO Bob Jordan said. --------------------------------------------------------------- [Inside Kyndryl’s sprint to decouple IT from IBM]( Ahead of a Nov. 3 deadline, CIO Michael Bradshaw detailed the company’s push to rebuild IT, moving 1,800 applications to an all-cloud infrastructure in two years. --------------------------------------------------------------- [Walgreens CIO Hsiao Wang out amidst C-suite shakeup]( The company has brought in seasoned exec Neal Sample to make "near-term" technology decisions, according to an email sent to employees. --------------------------------------------------------------- [Google Cloud finally turns a profit]( The third-largest cloud provider generated $191 million in Q1 2023 operating income, its parent company Alphabet reported. --------------------------------------------------------------- [Walmart rolls out generative AI-powered assistant to 50K employees]( The retailer joins a growing group of large U.S. enterprises equipping workers with generative AI capabilities customized to internal systems. --------------------------------------------------------------- [IBM trains its LLM to read, rewrite COBOL apps]( The new watsonx Code Assistant for Z eases mainframe modernization, using generative AI to analyze, refactor, transform and validate legacy applications. --------------------------------------------------------------- [White House AI executive order adds safety requirements for next generation tech]( The Biden administration set guardrails to help mitigate the technology's risk, but stopped short of imposing consequences on businesses that fail to comply. --------------------------------------------------------------- [SVB turmoil could mean long-term uncertainty for enterprise IT]( The demise of Silicon Valley Bank created a void in tech startup funding and raises questions about the health of the vendor ecosystem. 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