Aug. 24 - Salesforce adds AI guardrails | Fine-tuning GPT-3.5 Turbo

Salesforce places guardrails around how customers can use its AI; Twilio taps AI to boost CX in calls [View online]( | [Signup]( | [Forward]( [CIO Dive]( Daily Dive Aug. 24, 2023 | Today’s news and insights for tech leaders [CIO Dive’s studioID]( BROUGHT TO YOU BY — CIO Dive’s studioID [Increase Productivity and Automate Workflows]( CIOs face the challenges of infusing AI and automation into everyday operations — and ensuring that these initiatives deliver. [Learn more.]( Leaders in technology have big aspirations with generative AI. But first, they need to make sure risk stays low as they bring applications online. Salesforce is among a growing cadre of technology vendors placing guardrails around how customers can use its AI, the latest sign of increased scrutiny over ethical data use. Data use — and potential AI abuse — are just some of the quandaries we will discuss as part of our upcoming [CIO Dive Live event]( on emerging technology that will delve into AI strategies. There is still time to sign up and join us virtually on Sept. 13. See you there, Roberto Torres Editor, CIO Dive [Twitter]( | [Email](mailto:rtorres@industrydive.com) --------------------------------------------------------------- [Businesses can now fine-tune GPT-3.5 Turbo]( Fine-tuning allows customers to improve steerability, reliable output formatting and tone, OpenAI said. --------------------------------------------------------------- [Salesforce places guardrails around how customers can use its AI]( Just three pages long, the policy details what use cases Salesforce will not permit with its AI tools. --------------------------------------------------------------- [Twilio taps AI to boost CX in calls]( The Voice Intelligence tool will record and analyze the content of a call in real-time and can automatically redact personally identifiable information. 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