Aug. 21 - Will AI eliminate IT help desk jobs? | Top AWS customer configuration mistakes

AWS customers’ most common security mistake; 3 keys to embrace FinOps amid economic uncertainty [View online]( | [Signup]( | [Forward]( [CIO Dive]( Daily Dive Aug. 21, 2023 | Today’s news and insights for tech leaders [CIO DIVE VIRTUAL EVENT]( BROUGHT TO YOU BY — CIO DIVE VIRTUAL EVENT [CIO Dive Virtual Event: Finding Success in AI]( Hear from IT experts in this upcoming virtual event on how enterprises are adopting emerging tech and finding success with AI: [Register now.]( NOTE FROM THE EDITOR When the generative AI hype began, fears of widespread job loss populated headlines and nearly every industry analyst forecasted some level of job disruption. As leaders began to craft adoption strategies and experiment with the technology, I wondered how adoption would impact lower-level IT workers in the service desk, an area of IT already hit by waves of automation. I spoke with more than a dozen industry experts and enterprise technology leaders to see what they expect from generative AI adoption and took a deeper look into fears of job disruption in the service desk. You can read the [full story here](. Generative AI and its future in the enterprise is one of many topics we'll discuss at CIO Dive's Sept. 13 live virtual event, which will cover tactics for adopting emerging tech. There's still time to [register by signing up here](. See you then, Lindsey Wilkinson Associate Editor, CIO Dive [Email](mailto:lwilkinson@industrydive.com) --------------------------------------------------------------- Deep Dive [Generative AI’s momentum casts uncertainty over the future of the IT service desk]( Experts wonder what role these tier one technologists will play in IT departments moving forward, even if analysts believe fears of imminent job loss are overblown. --------------------------------------------------------------- [AWS customers’ most common security mistake]( All too often organizations are not doing least-privilege work with identity systems, according to AWS’ Mark Ryland. --------------------------------------------------------------- [3 keys to embrace FinOps amid economic uncertainty]( In a murky macroeconomic environment, FinOps can help companies regain control over cloud spending. --------------------------------------------------------------- Sponsored Content by Shopify [Hidden revenue: Checkout is the key to conversion in retail]( Learn how important the customer checkout experience is in e-commerce. --------------------------------------------------------------- [Read more news]( [image]( [How CIOs Can Build a More Reliable Network]( Building reliable internet connectivity without adding too much complexity is a key challenge for today’s CIOs. 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