📦 - Running Your Success

DTC 231 - KURU Footwear’s Sean McGinnis on increasing conversion rate by 95% [DTC]( Banter Saturday, September 17, 2022 Turn that stress into energy my friends 👌 In this newsletter, you’ll find: 👇 📦 KURU Footwear’s Sean McGinnis on increasing conversion rate by 95% 📦 Uncover fresh insights and unique opportunities for your DTC brand with Wonderkind’s CMO State of the Union report 📦 Steal these four tips to help turn site scrollers into shoppers 📦 Learn exactly what DTC brands need to do to get the most out of subscriptions with Ordergroove Read till the end to access exclusive DTC swag. 😎 👉 If a pal forwarded this to you, [subscribe]( , so you never miss out. DTC Boardroom Welcome back to another installment of the DTC Boardroom series, where we ask our podcast guests to dive into their personal picks for the most exciting strategies and tactics to help brands WIN BIG! 🙌 Today’s guest is [Sean McGinnis](, President and Integrator at [KURU Footwear](, a DTC shoe brand that makes stylish shoes for foot pain. Sean has been a digital marketing leader and business executive since 2006. He’s led customer acquisition and lead gen for Fortune 50 and start up companies across a wide breadth of products and services. Today, Sean shares how KURU Footwear increased their conversion rate (CVR) by 95%. 🤯 Let’s dive in 👇 Every DTC brand has only three main ways to grow revenue. You can either: - Increase visitors, - Increase average order value, - Or increase the conversion rate of your web store. Improve any of these main vectors, and your revenue will increase accordingly. 📈 I will share with you the specific actions we at [KURU Footwear]( took to nearly double our conversion rate between 2019 and 2021. 🚨 First, a disclaimer. Since joining KURU, one way we’ve increased CVR across the website has been to focus on more qualified traffic. I’m going to discount that specific tactic and instead focus on the conversion rate of our Direct Channel in Google Analytics. Between 2019 and 2021, we increased the conversion rate of that specific channel by 95%. We’ve done several things to achieve those improvements. 1️⃣ Increased font size When guests land on your website, they want a clean and clear experience. No hidden pathways and no inaccessible information. One of the first things KURU did late in 2019, increased the font size across the site. We upped the font by FOUR sizes and darkened the text. We applied this change to every section of the website. Remember that many visitors will be viewing on mobile, so the mobile user experience is key! We used archive.org to take a peek back at what our site used to look like… On the left, you’ll see our prior approach, and on the right, our current. After making this change, we saw our overall conversion rate increase by more than 10%. Legibility and accessibility matter. 👏 Sponsor What 100 CMOs Have To Say About The Future Of Marketing What if you could learn exactly what eCommerce brands and DTC marketing execs have to say about the current state of marketing? Sign 👏 Us 👏 Up 👏 The good news: Wunderkind [surveyed top marketing leaders on the state of marketing in 2022](, and spun it into a must-read, in-depth report. [Their report]( explores how unique challenges like the pandemic, supply chain issues, and the death of the cookie have forced CMOs to throw out their playbooks and re-assess their priorities. The best part? You can find out exactly how these leaders suggest to approach these challenges, think outside the box, and pave a new and lucrative marketing path in today’s ever-evolving world. 🌎 👉 [Read the CMO State of the Union report now to uncover fresh insights and unique opportunities for your DTC brand.]( DTC Boardroom 2️⃣ Persistent free shipping banner As a modern shoe brand, KURU has always offered: - Free shipping, - Free exchanges, - Free returns on all orders in the US. That message was shown across the site but not in a particularly obvious location. In Spring 2020, as COVID began, we tested a persistent FREE SHIPPING bar at the top of the website. 👇 When we added this black bar, conversion rates skyrocketed 20%+ higher immediately. Ensure your most important messages are everywhere on the site (or at least in the most obvious location). 3️⃣ Site speed improvements Over the last two years, we have strongly focused on improving our site speed. The first few seconds a visitor is on your page impacts their impression of your brand and their chances of conversion! For ease of use, we use the site speed measure in Google Analytics as a proxy and measure it weekly. It’s one of our most important measures. 🎯 Across the year 2019, we averaged 7.43 seconds. We reduced that to 5.04 seconds for 2021. We still have a long way to go before hitting our goals, but that improvement significantly drove increased conversion rates. 📈 The above three factors are the main drivers of our conversion rate improvement between 2019 and 2021… But, there’s one other factor we discovered late in 2021 that we are now actively managing: inventory levels. 4️⃣ Inventory levels For the last two years, we’ve suffered difficult times due to inventory shortages during the summer months. To address this, we analyzed the financial and conversion rate impact of top sellers that were out of stock. 👀 In an attempt to minimize the noise and isolate the impact, we looked at the in-stock rate of our Top 7 styles across the website. We correlated that stock level with the buy-to-detail rate (Google Analytics > Conversions > Product Performance > Buy-to-Detail Rate) of our non-brand paid search traffic segment. The correlation between those two data point ranges was between .80 and .87 (depending on whether looking at weekly or monthly data). To solve that problem and improve our website’s conversion rate, we’ve focused on keeping our best sellers in stock as much as possible. ⭐️ Not every brand can manage inventory levels this way, especially those with a broad SKU assortment and lengthy lead times. Still, our inventory levels have been a strong focus area throughout 2022. Paying to create demand (website traffic) you cannot fulfill is a recipe for disaster. ✨ Conclusion Not all of these action items will apply to your brand, but these have been the foundation of how we’ve improved our conversion rate over the last three years. As we migrate from Magento to Shopify Plus (scheduled launch in September 2022!) we’ll embark on another, more traditional UI/UX redesign project to improve our conversion rates even further! Exciting times ahead! If you have any tips your brand has used to increase your conversion rate, reply to this email and we’ll share our favorites! Happy Saturday! 👋 Sponsor When Was The Last Time an eBook Changed Your Business? 🤑 Oh, in about 2 minutes? 🙌 [Ordergroove]( has done us all a huge favor by delving deep into subscription research. They've learned exactly what DTC brands need to do to get the most out of subscriptions. What’s more, Ordergroove has turned these insights into a new and easy-to-understand ebook, [The Complete Guide to eCommerce Subscriptions.]( This multi-chapter subscription guide: - Outlines the fundamentals of providing the best subscription experiences - Helps you know what to consider before activating a subscription offer - Provides best practices with examples to help your brand succeed - Gives you step-by-step directions on how to build a subscription model that works What are you waiting for? 👉 [Download the ebook now and learn what you need to do to improve your DTC brand and capture a slice of the trillion-dollar subscription market pie](. Brands 💊 [Feel Güd]( : How do you take your vitamins: pill or gummy? Here at DTC, we’re team gummy vitamin. Feel Güd’s gummy ashwagandha vitamins are the perfect addition to your morning routine. 🤤 [Josu Salt Co.]( : Every dish deserves a dose of salt. However, some dishes deserve a little extra flavor. Josu Salt Co. has created Korean cuisine-inspired flavored salts. Add them to your dish and turn the flavor dial up to max. ☕️ [The Simple Brew]( : Not everybody has the time to brew a fresh cup of coffee, and not everyone has the room for a barista grade coffee machine. Have no fear! The Simple Brew’s got ya covered! Use their coffee concentrates for hot drinks, cold drinks, desserts, and cocktails. 🔊 Have you heard our latest podcasts? 🕺 [Disco's]( Benjamin Smith on Nailing Your Product Market Fit With Creative, Offer, and Landing Page. 🆕 Overcoming the New Normal With a Content Creator Network, [Crossrope's Srjdan Popovic]( Returns! 🌸 How [True Botanicals]( Became the Fastest Growing Luxury Beauty Brand with Tresl Segments. 👟 [Kuru Footwear]( Scales Meta Ad Spend 350%! Sean McGinnis on How They Did It. 📈 Are You Measuring Your Actual Growth? [Rockerbox's]( Ron Jacobson on True Incrementality. Don’t forget to [rate the DTC Podcast]( on Apple (⭐️⭐️⭐️⭐️⭐️) DTC Newsletter is written by [Sean McGinnis]( and [Rebecca Knight](. Edited by [Claire Beveridge]( and Eric Dyck. Was this email forwarded to you? Sign up [here](. NEED MORE DTC? 🚀 [Advertise]( in DTC Newsletter. 💰Check out our course on [Facebook and Instagram]( ads! 📥 Work for The DTC Newsletter: Send an email to Rebecca, rebecca@directtoconsumer.co, if you’re interested in writing for us! Rate Us [Rate Us]( [Fueled by Pilothouse] [Share]( [Twitter]( [Facebook]( [LinkedIn]( [Advertise with DTC]( | [Work With Pilothouse]( At Direct to Consumer, we are strongly committed to protecting your privacy and providing a safe & high-quality online experience for all visitors. We understand that you care about how the information you provide to us is used and shared. We have developed a Privacy Policy to inform you of our policies regarding collecting, using, and disclosing information we receive from our Website users. 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