Update: airline refunds and COVID-19

[Consumer Reports]   Friend, One year ago, the outbreak of the COVID-19 pandemic upended air travel plans for millions of consumers. If you already had a flight booked and couldn’t take it, you may have gotten a voucher for a future trip. But many of those vouchers are now reaching their expiration dates. Consumer Reports members have joined with more than 90,000 Americans in submitting complaints about airline refunds — a massive spike due to the pandemic. CR experts are holding a Twitter Chat today at 1pm ET/10am PT to answer questions and provide tips on how to deal with unused vouchers. [Join us by using the hashtag #CRTwitterChat.]( Consumer Reports is advocating for full refunds, not vouchers, for customers who were unable to use their ticket due to COVID-19. But until the airlines provide refunds, [make sure to read our new article with tips and tricks on how to deal with unused vouchers.]( If you’re interested in learning more, or have any questions, join us at 1pm ET/10am PT today on Twitter using #CRTwitterChat. Thanks, Anna LaitinConsumer Reports [Unsubscribe from Consumer Reports action alerts.]( © 2020 Consumer Reports, 101 Truman Avenue, Yonkers, NY, 10703 [Contact Consumer Reports](