Why customer service needs artificial intelligence

Customer service needs a rethink in the digital era. [Learn More >>]( [Computerworld]( [Why customer service needs artificial intelligence]( There is no hotter topic with CIOs than digital transformation. Going digital has become the primary mandate for IT leaders as companies look to leapfrog one another. When it comes to digital transformation, there is no single project that can take a company from where they are today to being fully digitized. Rather, digital transformation is a set of smaller projects that will eventually lead to the evolution of the company. Success in the digital transformation era starts with providing the best customer experience. CIOs should use AI to redefine how businesses interact with customers [Learn More]( SUBSCRIPTION SERVICES You are currently subscribed as {EMAIL} . If you do not wish to receive future mailings from Computerworld's Online Resources, [unsubscribe](. When accessing content promoted in this email, you are providing consent for your information to be shared with the sponsors of the content. Please see our [privacy policy]( for more information. Copyright 2018 | Computerworld | 492 Old Connecticut Path | Framingham MA 01701 | [www.computerworld.com](.