Embrace Failure

Strategies for thriving amid CX failure. [CMSWire]() Editor's Note [Have you ever met a person who likes to fail? Me either. But maybe that’s the exact kind of person you (and me & everyone) need to be. Because failure — and what we learn from it — is a natural part of success, especially in CX. We just have to learn how to embrace it. That’s where the Failure Toolbox comes in.]( article]( — Michelle Hawley, CMSWire senior editor Got any thoughts on this topic? [Hit us up]() Featured E-Book [7 Steps to Reduce Contact Center Call Abandon Rates]() This e-book looks at seven steps to reduce call center abandonment and how to ramp up your service effectively. [Read Now]() Today's Reading [Curveballs & Home Runs: Failure and Success in Customer Experience]() [Curveballs & Home Runs: Failure and Success in Customer Experience]() Although failure is unavoidable, it’s also a natural and essential part of your success cycle. [Google I/O Leaks: Are You Ready for Some Tech-Tastic Surprises?]() [Google I/O Leaks: Are You Ready for Some Tech-Tastic Surprises?]() With the opening of Google I/O just moments away, new outlets are leaking some of the most anticipated announcements. [A Guide to Data Governance: 5 Elements in Top Models]() [A Guide to Data Governance: 5 Elements in Top Models]() Boost your organization's potential with comprehensive data governance, from C-suite support to data quality assurance, retention rules and more. The Essential Elements That Build Unshakable Customer Loyalty [Michelle Morris, customer experience leader, shares insights on satisfaction, loyalty, cross-department collaboration and data-driven success.]() [The Essential Elements That Build Unshakable Customer Loyalty]() [The Essential Elements That Build Unshakable Customer Loyalty](/NzA2LVlJQS0yNjEAAAGLpt3rCroYSmaXFrHW97Ct6IdrW2fb7Ksa-wRu504XVFdGg23I-PNCLdkYF9xh3hVT00fm5ck=) [The Essential Elements That Build Unshakable Customer Loyalty](=/NzA2LVlJQS0yNjEAAAGLpt3rCroYSmaXFrHW97Ct6IdrW2fb7Ksa-wRu504XVFdGg23I-PNCLdkYF9xh3hVT00fm5ck=) [The Essential Elements That Build Unshakable Customer Loyalty](/NzA2LVlJQS0yNjEAAAGLpt3rCroYSmaXFrHW97Ct6IdrW2fb7Ksa-wRu504XVFdGg23I-PNCLdkYF9xh3hVT00fm5ck=) [Predictive Analytics & AI: Cracking the Code of Inventory Pricing and Sales Strategies]() [Predictive Analytics & AI: Cracking the Code of Inventory Pricing and Sales Strategies]() As ecommerce becomes increasingly competitive, businesses are turning to predictive analytics and AI to optimize inventory pricing and sales strategies. [Contentstack Unveils First Composable Charter Created by Industry Leaders]() [Contentstack Unveils First Composable Charter Created by Industry Leaders]() In an exclusive interview, CMSWire readers get a first look at Contentstack’s newly created composable charter. [4 Steps You Can Take to Align Your Teams on Customer Care]() [4 Steps You Can Take to Align Your Teams on Customer Care]() Achieving alignment across teams like sales, marketing and product development can help your company create a seamless customer experience. [Twitter's Lawsuit and Italy's Resolved Ban: Implications for the Future of Generative AI]() [Twitter's Lawsuit and Italy's Resolved Ban: Implications for the Future of Generative AI]() Many people have expressed concern over the potential of AI to impact the future of humanity. [The Power of the Super Agent: The Key to Customer Satisfaction]() [The Power of the Super Agent: The Key to Customer Satisfaction]() Customers want problems solved quickly and questions answered accurately. You need to turn your agents into super agents to meet those expectations. [AI Is Transforming Ecommerce Into a Virtual Playground]() [AI Is Transforming Ecommerce Into a Virtual Playground]() AI is taking shopping to new heights, making ecommerce a virtual wonderland of immersive adventures & personalized treats. [Creative Thinking and Technical Chops: The Dynamic Chief Marketing Officer]() [Creative Thinking and Technical Chops: The Dynamic Chief Marketing Officer]() Here's what CMOs have to say about the findings of our State of the CMO report, including the top competency of creative thinking. [1-800 Calling All Organizations: What Content Marketers Can Learn From Customer Service]() [1-800 Calling All Organizations: What Content Marketers Can Learn From Customer Service]() Every touchpoint in the customer journey impacts and influences the next step in the journey as well as a customer’s overall perception of your brand. Featured White Paper [AI for the Contact Center]() This white paper, by J. Arnold & Associates, examines how AI-driven data can help contact centers understand their customers better and strategically deliver better CX, in ways that are not just more efficient, but also more effective for long-term ROI goals. [Read Now]() [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit CMSWire Connect]() | [Email Preferences]() | [Unsubscribe]()