The Power of Real Customer Conversations

Lessons straight from your customers' mouths. [CMSWire]() Editor's Note [We all know, customers are the lifeblood of any business, and understanding their needs and concerns is crucial for success. In turn, this fosters loyalty, drives customer satisfaction and ultimately, leads to increased revenue and growth. Here are some hidden gems from authentic customer interactions, revealing the most effective strategies to enhance your CX approach. Join us as we dissect these real-life exchanges and learn how to provide a truly outstanding customer experience.]( article]( — Rich Hein, CMSWire editor-in-chief Got any thoughts on this topic? [Hit me up]() Top Articles of the Week [Databricks Takes on AI Goliath, Challenges OpenAI's Reign With Dolly 2.0]() [Databricks Takes on AI Goliath, Challenges OpenAI's Reign With Dolly 2.0]() Is Databricks poised to give OpenAI’s ChatGPT a run for its money with the open-source release of Dolly 2.0? 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He has worked with some of the world’s leading organizations on customer experience, employee experience, and digital transformation initiatives, both before and after selling his award-winning digital experience agency in 2017. [More]( RECENT ARTICLES [Helming True Customer-Centric Journey Orchestration]( [The AI Adoption Mindset: Augmentation and Collaboration]( [Understand, Serve, Listen: Building Your House of the Customer]( Learn more about [becoming a CMSWire contributor]() Featured Contributor Greg Kihlstrom Greg is a best-selling author, speaker, and entrepreneur. He has worked with some of the world’s leading organizations on customer experience, employee experience, and digital transformation initiatives, both before and after selling his award-winning digital experience agency in 2017. 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